Landlord Complaint Record: #23-1598

The Arbors, LLC    |    Element Management    |    Battle Creek    ,    Michigan 49015    Landlord Complaint 23-1598

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WARNING! This property/ landlord refused to mediate a fair resolution or respond to this
complaint. Landlord refused to cooperate.

Case Number : 23-1598 Filing Date : Mar 29, 2013
Investigating Agent : Kept Private Case Disposition : Force Required
Complaint Level : Code Landlord Response : Case Closed

Type Title / Link Posted By Date Uploaded Comments
upload Kept Private RPA Mailing Center Mar 30, 2013 The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.

LANDLORD / MGR : Element Management RENTER : Kept Private
Property Name : The Arbors, LLC      
Address : 10 Rambling Ln Address : Kept Private
City, State - Zip : Battle Creek, Michigan - 49015. City, State - Zip : Battle Creek, Michigan - 49015.
Phone : Kept Private Phone : Kept Private

COMPLAINT : Repair Issue
Fair Resolution according to renter :
  1. Repair cupboard under kitchen sink, as well as paint peeling from kitchen wall.

Address               :   60 GREENTREE BLVD APT 12A
City, State - Zip   :   BATTLE CREEK, MI - 49015 4221.


Due to a water line break, which resulted in a major flood, the floorboard of the cupboard under the kitchen sink has rotted through, and is no longer usable. Office staff as well as maintenance personnel were made aware of this issue on September 3rd, 2012. Since this date I have submitted two written requests, requested repair in person at the front office twice, have made at least seven phone calls regarding this issue. At my most recent visit to the office, I was told "They are waiting on approval for funding to repair." I was told I would be informed every step of the way. I have not heard anything in over two weeks from the date I was told I would be contacted.

From Date IP Address Response

Agent Date Response
SYSTEM Oct 26, 2013 OFFICIAL COPY OF COMPLAINT: An official copy of the complaint has been requested by the tenant and mailed out by the nearest mailing center. The tenant should receive the copy of complaint within 3 days.

SYSTEM Oct 25, 2013 FORCE REQUIRED! After repeated attempts to resolve this complaint; management has FAILED to comply and requires force. The RPA has taken all reasonable efforts to contact the Landlord / Manager. They have REFUSED all request and will require FORCE. This case is closed with a negative disposition.

SYSTEM Apr 7, 2013 LANDLORD RESPONSE PAST DUE: The Landlord has failed to respond to the complaint by: April 06, 2013 .The Landlord will be provided a grace period of 3 additional days to respond. CASE IS PENDING LANDLORD RESPONSE.

SYSTEM Apr 7, 2013 PAST DUE RESPONSE: The Landlord or Manger has FAILED to respond by the deadline set within the complaint notice.

SYSTEM Mar 30, 2013 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: April 05, 2013 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-1598 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.

SYSTEM Mar 30, 2013 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-1598.

SYSTEM Mar 30, 2013 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation. For Landlord

SYSTEM Mar 30, 2013 AUTOMATIC EMAIL TO LANDLORD: The system has automatically emailed the landlord a digital complaint notice. Initial Email to Landlord has been sent.

SYSTEM Mar 30, 2013 EMAIL TO TENANT: The system has sent an email to the tenant. The email included a copy of the complaint as filed by the tenant.

SYSTEM Mar 30, 2013 Complaint Accepted by RPA and is pending further processing.

SYSTEM Mar 29, 2013 Complaint 23-1598 has been filed and is in queue for further processing. Pending further updates and confirmation of mailing.