Landlord Complaint Record: #23-1653

Country Hills Apartments    |    June Figueroa    |    Las Vegas    ,    Nevada 89119    Landlord Complaint 23-1653

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WARNING! This property/ landlord refused to mediate a fair resolution or respond to this
complaint. Landlord refused to cooperate.

Case Number : 23-1653 Filing Date : Apr 4, 2013
Investigating Agent : Kept Private Case Disposition : Force Required
Complaint Level : Code Landlord Response : Case Closed

Type Title / Link Posted By Date Uploaded Comments
upload Kept Private RPA Mailing Center Apr 6, 2013 The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.

LANDLORD / MGR : June Figueroa RENTER : Kept Private
Property Name : Country Hills Apartments      
Address : 5400 S. Maryland Pkwy. Address : Kept Private
City, State - Zip : Las Vegas, Nevada - 89119. City, State - Zip : Las Vegas, Nevada - 89141.
Phone : Kept Private Phone : Kept Private

COMPLAINT : Move out issue. Charging me for carpet replacement and other repair
Fair Resolution according to renter :
  1. 1.Eliminate charges 2. return deposit. 3 .remove derogatory info from my credit report

Address               :   5400 S. Maryland Pkwy. #12
City, State - Zip   :   Las Vegas, Nevada - 89119.


I was charged $2083 upon move out. $1515 for carpet replacement, $278 for countertop resurface, and $290 for vinyl replacement in bath and kitchen. I believe these charges are excessive, there was only normal wear when we left.

From Date IP Address Response
Landlord Apr 12, 2013 Explain why you can't accept / Offer Alternative Resolution.

Agent Date Response
SYSTEM May 5, 2014 FORCE REQUIRED! After repeated attempts to resolve this complaint; management has FAILED to comply and requires force. The RPA has taken all reasonable efforts to contact the Landlord / Manager. They have REFUSED all request and will require FORCE. This case is closed with a negative disposition.

SYSTEM Apr 14, 2013 LANDLORD RESPONSE PAST DUE: The Landlord has failed to respond to the complaint by: April 13, 2013 .The Landlord will be provided a grace period of 3 additional days to respond. CASE IS PENDING LANDLORD RESPONSE.

SYSTEM Apr 14, 2013 PAST DUE RESPONSE: The Landlord or Manger has FAILED to respond by the deadline set within the complaint notice.

SYSTEM Apr 6, 2013 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: April 12, 2013 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-1653 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.

SYSTEM Apr 6, 2013 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-1653.

SYSTEM Apr 6, 2013 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation. For Landlord

SYSTEM Apr 6, 2013 AUTOMATIC EMAIL TO LANDLORD: The system has automatically emailed the landlord a digital complaint notice. Initial Email to Landlord has been sent.

SYSTEM Apr 6, 2013 EMAIL TO TENANT: The system has sent an email to the tenant. The email included a copy of the complaint as filed by the tenant.

SYSTEM Apr 6, 2013 Complaint Accepted by RPA and is pending further processing.

SYSTEM Apr 4, 2013 Complaint 23-1653 has been filed and is in queue for further processing. Pending further updates and confirmation of mailing.