Landlord Complaint Record: #23-1702

The Reserve of Jackson    |    Heritage Properties    |    Jackson    ,    Mississippi 39211    Landlord Complaint 23-1702

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WARNING! This property/ landlord refused to mediate a fair resolution or respond to this
complaint. Landlord refused to cooperate.

Case Number : 23-1702 Filing Date : Apr 8, 2013
Investigating Agent : Kept Private Case Disposition : Force Required
Complaint Level : Code Landlord Response : Case Closed

Type Title / Link Posted By Date Uploaded Comments
upload Kept Private RPA Mailing Center Apr 9, 2013 The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.

LANDLORD / MGR : Heritage Properties RENTER : Kept Private
Property Name : The Reserve of Jackson      
Address : 2501 River Oaks Blvd Address : Kept Private
City, State - Zip : Jackson, Mississippi - 39211. City, State - Zip : Natchez, Mississippi - 39120.
Phone : Kept Private Phone : Kept Private

COMPLAINT : Refusal to Return Deposit, Breach of Lease Agreement
Fair Resolution according to renter :
  1. Refund security deposit of $250
  2. Reimburse for RPA Fees, and other court costs
  3. Remove negative reporting from all credit bureaus

Address               :   2501 River Oaks Blvd Apt. 10J
City, State - Zip   :   Jackson, Mississippi - 39211.


This complaint is being made to the Reserve of Jackson and Heritage Properties and all other entities for breach of lease agreement, breach of agreement to release from lease, and refusal to return security deposit of $250. The Reserve of Jackson breached the lease agreement by discontinuing cable and internet services a day after the lease was signed. The Reserve of Jackson did not adjust the rent for the services that was removed from the lease contract. The Reserve of Jackson agreed to release me from the lease contract without any further obligations, but later did not uphold that agreement. I was required to pay extra rent for days after my original move out date. The Reserve of Jackson failed to give me an accounting statement of charges on my rental account which inlcuded the water bill and rent after I repeatedly requested this from their main office. Upon move out, I was told by the office attendant that everything for my account and move out was taken care of. I called the Reserve of Jackson and corporate numerous times to get an explanation as to why my security deposit was not returned to me. I got two call backs from corporate that said they would review the file and get back to me. I never heard from anyone afterwards, and repeatedly left messages for a call back. I received a forwarded letter on April 8, 2013 stating that I owe the apartment complex an outstanding fee of $1,841.27, which i do not feel I owe.

From Date IP Address Response

Agent Date Response
SYSTEM Oct 25, 2013 FORCE REQUIRED! After repeated attempts to resolve this complaint; management has FAILED to comply and requires force. The RPA has taken all reasonable efforts to contact the Landlord / Manager. They have REFUSED all request and will require FORCE. This case is closed with a negative disposition.

SYSTEM Apr 17, 2013 LANDLORD RESPONSE PAST DUE: The Landlord has failed to respond to the complaint by: April 16, 2013 .The Landlord will be provided a grace period of 3 additional days to respond. CASE IS PENDING LANDLORD RESPONSE.

SYSTEM Apr 17, 2013 PAST DUE RESPONSE: The Landlord or Manger has FAILED to respond by the deadline set within the complaint notice.

SYSTEM Apr 9, 2013 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: April 15, 2013 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-1702 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.

SYSTEM Apr 9, 2013 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-1702.

SYSTEM Apr 9, 2013 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation. For Landlord

SYSTEM Apr 9, 2013 AUTOMATIC EMAIL TO LANDLORD: The system has automatically emailed the landlord a digital complaint notice. Initial Email to Landlord has been sent.

SYSTEM Apr 9, 2013 EMAIL TO TENANT: The system has sent an email to the tenant. The email included a copy of the complaint as filed by the tenant.

SYSTEM Apr 9, 2013 Complaint Accepted by RPA and is pending further processing.

SYSTEM Apr 8, 2013 Complaint 23-1702 has been filed and is in queue for further processing. Pending further updates and confirmation of mailing.