Landlord Complaint Record: #23-1819

Greg Helms, Allen Management, Inc.    |    Old Greenwich    ,    Connecticut 06870    Landlord Complaint 23-1819

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WARNING! This property/ landlord refused to mediate a fair resolution or respond to this
complaint. Landlord refused to cooperate.

Case Number : 23-1819 Filing Date : Apr 17, 2013
Investigating Agent : Kept Private Case Disposition : Force Required
Complaint Level : Code Landlord Response : Case Closed

Type Title / Link Posted By Date Uploaded Comments
upload Kept Private RPA Mailing Center Apr 18, 2013 The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.

LANDLORD / MGR : Greg Helms, Allen Management, Inc. RENTER : Kept Private
Property Name :      
Address : PO Box 740 Address : Kept Private
City, State - Zip : Old Greenwich, Connecticut - 06870. City, State - Zip : Norwalk, Connecticut - 06854.
Phone : Kept Private Phone : Kept Private

COMPLAINT : Bed Bug Infestation
Fair Resolution according to renter :
  1. Hire a certified bed bug exterminator to eliminate the bed bug infestation
  2. If we (the tenants) must hire the exterminator, we request to be reimbursed for all fees associated.

Address               :   17 Fairfield Avenue APT 33
City, State - Zip   :   Norwalk, Connecticut - 06854.


We have just recently determined there are bed bugs in our apartment. We suspect they are located in the bedroom, but they could potentially be anywhere in the apartment. We have not slept or spent the night in any other location other than our own apartment for a considerable amount of time, especially not recent to the discovery of the bed bugs. Veronica went to a doctor today because she's been experiencing numerous itchy red bug bites. The doctor confirmed it's bed bugs. We keep our apartment clean and tidy, vacuum regularly, as well as dust and clean all surfaces. We have no reason to believe that we caused this infestation due to uncleanliness or anything else. We understand the nature of bed bugs is that they can travel from exterminating only our apartment.

From Date IP Address Response

Agent Date Response
SYSTEM Oct 25, 2013 FORCE REQUIRED! After repeated attempts to resolve this complaint; management has FAILED to comply and requires force. The RPA has taken all reasonable efforts to contact the Landlord / Manager. They have REFUSED all request and will require FORCE. This case is closed with a negative disposition.

SYSTEM Apr 26, 2013 LANDLORD RESPONSE PAST DUE: The Landlord has failed to respond to the complaint by: April 25, 2013 .The Landlord will be provided a grace period of 3 additional days to respond. CASE IS PENDING LANDLORD RESPONSE.

SYSTEM Apr 26, 2013 PAST DUE RESPONSE: The Landlord or Manger has FAILED to respond by the deadline set within the complaint notice.

SYSTEM Apr 18, 2013 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: April 24, 2013 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-1819 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.

SYSTEM Apr 18, 2013 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-1819.

SYSTEM Apr 18, 2013 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation. For Landlord

SYSTEM Apr 18, 2013 AUTOMATIC EMAIL TO LANDLORD: The system has automatically emailed the landlord a digital complaint notice. Initial Email to Landlord has been sent.

SYSTEM Apr 18, 2013 EMAIL TO TENANT: The system has sent an email to the tenant. The email included a copy of the complaint as filed by the tenant.

SYSTEM Apr 18, 2013 Complaint Accepted by RPA and is pending further processing.

SYSTEM Apr 17, 2013 Complaint 23-1819 has been filed and is in queue for further processing. Pending further updates and confirmation of mailing.