Landlord Complaint Record: #23-1870

Summit Apartments    |    Erin Wilson Martin    |    Jenks    ,    Oklahoma 74037    Landlord Complaint 23-1870

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RESOLVED! This complaint has been resolved. Landlord acted professionally by providing a fair and prompt resolution.

Case Number : 23-1870 Filing Date : Apr 24, 2013
Investigating Agent : Kept Private Case Disposition : Resolved
Complaint Level : Code Landlord Response : Case Closed

Type Title / Link Posted By Date Uploaded Comments
upload Kept Private Renter Apr 24, 2013
pics of the bugs

upload Kept Private Renter Apr 24, 2013
pics of the bugs

upload Kept Private RPA Mailing Center Apr 27, 2013 The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.

LANDLORD / MGR : Erin Wilson Martin RENTER : Kept Private
Property Name : Summit Apartments      
Address : 411 West K place Address : Kept Private
City, State - Zip : Jenks, Oklahoma - 74037. City, State - Zip : Jenks, Oklahoma - 74037.
Phone : Kept Private Phone : Kept Private

Fair Resolution according to renter :
  1. get rid of bugs, refund the $122 I paid to go see the doctor, reimburse for RPA
  2. I stand by my proposal that the apartment complex should reimburse me for the $35 filing fee and the $122 Dr. visit. The statement made by the office manager that "she should have alerted me before going to the doctor and I, myself, could have alerted her of the problem" is a ridiculous statement.

Address               :   411 W K PL APT 316
City, State - Zip   :   JENKS, OK - 74037 2969.


I moved into these apartments the first week of April within a week I started noticing a rash that just kept getting worse so finally on the 23rd of April I went to the doctor to see what it was, they told me bed bugs. After I came back I looked for them and sure enough found them on the wall. I found bed bugs in my wall of my bedroom hidden in cracks and just on my wall, none on my bed so I know they werent from me plus before coming there I lived with my mom and have never seen a bed bug in my life! I wanted something done ASAP but they said tomorrow. I got a rash all over my arms, hands and some on legs didnt know what it was from after a week I decided to go to the doctor, they told me it was bed bugs. I just moved into these apartments about 3 weeks ago so of course that didnt surprise me. I dont have health insurance so it was $122 out of my pocket just like that and I do not have extra money for stuff like these I never go to the doctor becayse I cant afford it but needed to know what was causing the rash. I would like to be refunded that money since the bugs were in the apartment. I paid a $200 deposit plus a $150 pet deposit to make sure it pays for any damage after I leave I think its only fair they pay for the 'damage' Ive had as well from being there.

From Date IP Address Response
Landlord May 3, 2013 Offer an Alternative Resolution.

Agent Date Response
SYSTEM Jul 6, 2013 CASE RESOLVED: This complaint has is now closed with a disposition of RESOLVED.

SYSTEM May 5, 2013 LANDLORD RESPONSE PAST DUE: The Landlord has failed to respond to the complaint by: May 04, 2013 .The Landlord will be provided a grace period of 3 additional days to respond. CASE IS PENDING LANDLORD RESPONSE.

SYSTEM May 5, 2013 PAST DUE RESPONSE: The Landlord or Manger has FAILED to respond by the deadline set within the complaint notice.

SYSTEM Apr 27, 2013 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: May 03, 2013 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-1870 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.

SYSTEM Apr 27, 2013 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-1870.

SYSTEM Apr 27, 2013 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation. For Landlord

SYSTEM Apr 27, 2013 AUTOMATIC EMAIL TO LANDLORD: The system has automatically emailed the landlord a digital complaint notice. Initial Email to Landlord has been sent.

SYSTEM Apr 27, 2013 EMAIL TO TENANT: The system has sent an email to the tenant. The email included a copy of the complaint as filed by the tenant.

SYSTEM Apr 27, 2013 Complaint Accepted by RPA and is pending further processing.

SYSTEM Apr 24, 2013 New image uploaded by Tenant.

SYSTEM Apr 24, 2013 New image uploaded by Tenant.

SYSTEM Apr 24, 2013 Complaint 23-1870 has been filed and is in queue for further processing. Pending further updates and confirmation of mailing.