Landlord Complaint Record: #23-2004

Terese LePert    |    Kalamazoo    ,    Michigan 49008    Landlord Complaint 23-2004

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WARNING! This property/ landlord refused to mediate a fair resolution or response to this complaint. Landlord refused to cooperate.

Case Number : 23-2004 Filing Date : May 8, 2013
Investigating Agent : Kept Private Case Disposition : Mediation Refused
Complaint Level : Code Landlord Response : Case Closed

Type Title / Link Posted By Date Uploaded Comments
upload Kept Private RPA Mailing Center May 9, 2013 The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.

LANDLORD / MGR : Terese LePert RENTER : Kept Private
Property Name :      
Address : 929 South Westnedge Ave Address : Kept Private
City, State - Zip : Kalamazoo, Michigan - 49008. City, State - Zip : kalamazoo, Michigan - 49009.
Phone : Kept Private Phone : Kept Private

COMPLAINT : repair issues, breach of agreement, & health hazards
Fair Resolution according to renter :
  1. refund full deposit
  2. credit us for 2 months rent
  3. reimburse rpa fees

Address               :   45541 MARIE DR
City, State - Zip   :   PAW PAW, MI - 49079 8523.


We have lived at this residents for three years. We have complained about several issues through the time of ful-filling our lease. We have/had water leaking under the house do to bad plumbing, on many different occasions. Very possible, and probable chance of black mold in the plumbing- in the kitchen, bathroom. Our bathroom and kitchen cupboards are rotted and still rotting out, because of the drains leaking. At point there was a foot of standing water in the crawl space. Our garage doors are falling apart, the windows since the day we moved in- have never been fixed, so you can't open them which is a fire hazard. We can't vacuum without ripping the berber carpet up, the bathroom ceramic counter top being broke, do to the cabinet collapsing, and the bathroom vent fan- which has not ever worked properly (which was brought up to 3 different former A.I.M staff members.) We brought this to the 'managers' attention, and was told this was "an expected mold, that was more of a cleaning issue, on our behalf." We have been told on different occasions that it takes too much gas for maintenance to come out so often, for different complaints. We were told by A.I.M corp. that we would receive a phone call, to have heaters dropped off, (on one of the MANY occasions our heater went out) when returned home, heaters were set on our living room floor with no appointment set to meet, or any phone call. Like I mentioned at the beginning, we've signed several leases, and have always cooperated with A.I.M, never missed a months rent in this time period. I feel like we fulfilled our agreement to the fullest, and do not feel that we have received the same treatments. We have had several hostile conversations with A.I.M Corps. 'manager'. and have been talked to in a very disgusting manner.

From Date IP Address Response
Renter Jun 6, 2013 still no response as far as a resolution.

Renter Jun 6, 2013 Explain why you can't accept / Offer Alternative Resolution.

Landlord May 20, 2013 Explain why you can't accept / Offer Alternative Resolution.

Renter May 19, 2013 I feel my resolution is fair do to the black mold and all the water that was and still is under the house the garage doors falling apart and how you say the maintenance people that you sent a work order to on april 10 2013 never called us until may 6 2013 so I don't understand how you are going to say they made several attempts I have all the voice mails for proof and I have pictures of all the stuff wrong with the place the pictures I am still trying to upload them but I will have them on here soon

Renter May 19, 2013 Explain why you can't accept / Offer Alternative Resolution.

Landlord May 15, 2013 Offer an Alternative Resolution.

Agent Date Response
SYSTEM May 5, 2014 REFUSED RESOLUTION: The Landlord or Manager has REFUSED to resolve this complaint. The RPA has made beyond reasonable efforts to work with the Landlord / Manger to find a resolution to the complaint. Management has refused all reasonable measures to resolve this complaint. Due to the unwillingness from management , the RPA has no choice but to close this case with a negative disposition. Case Closed.

SYSTEM May 17, 2013 LANDLORD RESPONSE PAST DUE: The Landlord has failed to respond to the complaint by: May 16, 2013 .The Landlord will be provided a grace period of 3 additional days to respond. CASE IS PENDING LANDLORD RESPONSE.

SYSTEM May 17, 2013 PAST DUE RESPONSE: The Landlord or Manger has FAILED to respond by the deadline set within the complaint notice.

SYSTEM May 9, 2013 CERTIFIED MAILING: This case is being sent via Click2Mail Certified Mail:
A duplicate Mailing is also being sent via Click2Mail First Class Mail in case the landlord refuses to sign for Certified Mailing.

SYSTEM May 9, 2013 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: May 15, 2013 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-2004 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.

SYSTEM May 9, 2013 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-2004.

SYSTEM May 9, 2013 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation. For Landlord

SYSTEM May 9, 2013 AUTOMATIC EMAIL TO LANDLORD: The system has automatically emailed the landlord a digital complaint notice. Initial Email to Landlord has been sent.

SYSTEM May 9, 2013 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation. For Renter

SYSTEM May 9, 2013 EMAIL TO TENANT: The system has sent an email to the tenant. The email included a copy of the complaint as filed by the tenant.

SYSTEM May 9, 2013 Complaint Accepted by RPA and is pending further processing.

SYSTEM May 8, 2013 Complaint 23-2004 has been filed and is in queue for further processing. Pending further updates and confirmation of mailing.