Landlord Complaint Record: #23-2055

Waterford Sqaure    |    Shirley Wright    |    Huntsville    ,    Alabama 35802    Landlord Complaint 23-2055

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RESOLVED! This complaint has been resolved. Landlord acted professionally by providing a fair and prompt resolution.

Case Number : 23-2055 Filing Date : May 13, 2013
Investigating Agent : Kept Private Case Disposition : Resolved
Complaint Level : Code Landlord Response : Case Closed

Type Title / Link Posted By Date Uploaded Comments
upload Kept Private RPA Mailing Center May 14, 2013 The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.

LANDLORD / MGR : Shirley Wright RENTER : Kept Private
Property Name : Waterford Sqaure      
Address : 201 Queensbury Dr. Address : Kept Private
City, State - Zip : Huntsville, Alabama - 35802. City, State - Zip : 35802, Alabama - 35802.
Phone : Kept Private Phone : Kept Private

COMPLAINT : Bed bug infestation
Fair Resolution according to renter :
  1. Property management treat infestation

Address               :   7904 WESTHAVEN DR SW APT 3
City, State - Zip   :   HUNTSVILLE, AL - 35802 1428.


Called apartment office to inform them that I had just realized that I had a bed bug infestation. They informed me that they would have Cooks Pest Control come to the apartment to ensure it was bed bugs and to give an estimate. They also informed me that I would be responsible to pay all costs of treatment.

From Date IP Address Response
Landlord May 20, 2013 Accept Tenant's Resolution.

Agent Date Response
SYSTEM May 5, 2014 CASE RESOLVED: This complaint has is now closed with a disposition of RESOLVED.

SYSTEM May 22, 2013 LANDLORD RESPONSE PAST DUE: The Landlord has failed to respond to the complaint by: May 21, 2013 .The Landlord will be provided a grace period of 3 additional days to respond. CASE IS PENDING LANDLORD RESPONSE.

SYSTEM May 22, 2013 PAST DUE RESPONSE: The Landlord or Manger has FAILED to respond by the deadline set within the complaint notice.

SYSTEM May 14, 2013 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: May 20, 2013 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-2055 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.

SYSTEM May 14, 2013 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-2055.

SYSTEM May 14, 2013 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation. For Landlord

SYSTEM May 14, 2013 AUTOMATIC EMAIL TO LANDLORD: The system has automatically emailed the landlord a digital complaint notice. Initial Email to Landlord has been sent.

SYSTEM May 14, 2013 EMAIL TO TENANT: The system has sent an email to the tenant. The email included a copy of the complaint as filed by the tenant.

SYSTEM May 14, 2013 Complaint Accepted by RPA and is pending further processing.

SYSTEM May 13, 2013 Complaint 23-2055 has been filed and is in queue for further processing. Pending further updates and confirmation of mailing.