Landlord Complaint Record: #23-2143

Woodland lakes apartments    |    Toni Day    |    Lansing    ,    Michigan 48911    Landlord Complaint 23-2143

Dispute or Remove Record
Page Options Page Options Page Options
  Print this page
  Email this page

RESOLVED! This complaint has been resolved. Landlord acted professionally by providing a fair and prompt resolution.

Case Number : 23-2143 Filing Date : May 24, 2013
Investigating Agent : Kept Private Case Disposition : Resolved
Complaint Level : Code Landlord Response : Case Closed

Type Title / Link Posted By Date Uploaded Comments
upload Kept Private RPA Mailing Center May 28, 2013 The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.

LANDLORD / MGR : Toni Day RENTER : Kept Private
Property Name : Woodland lakes apartments      
Address : 4320 Dell rd Address : Kept Private
City, State - Zip : Lansing, Michigan - 48911. City, State - Zip : Lan, Michigan - 48911.
Phone : Kept Private Phone : Kept Private

COMPLAINT : Bed bug Liability
Fair Resolution according to renter :
  1. Apartment complex to pay for bed bug extermination and all related expenses

Address               :   4350 Dell rd apt J
City, State - Zip   :   Lan, Michigan - 48911.


I moved into the residence on April 8, 2013, two weeks into my one year lease we have been infested with mice, spiders and now bed bugs. They had no problem having the extermiator take care of the spiders and mice, but because i signed an addendum for bed bugs, they are saying i am responsible for paying for the exterminaton of bed bugs. 1200.00 for a heat treatment. The inspector that they hired couldnt find any trace of bed bug activity on any of my property. If I didnt find the actual bug and keep it for the inspector, they would of called it a Negative inspection. He even told me that even one bug he usaully will call it a positive but he was going to call it negative because he couldnt find any other traces. right before the inspector left, he found some dirt on the baseboard, and said he is calling it droppings to make a positive inspection along with the bug i provided him with. My point is that if i brought them into the apartment they would have been on my bed or furniture, he even agreed with that. i find it hard to believe that I brought bed bugs, spider and mice within 2 weeks of being there. Today i spoke with Dawn, she said the infestation is so small, that they are not even going to have the apartments attached to mine inspected. I feel this isnt fair that they wont even check to see if another resident passed them to me. I am cooperating, i just dont want to pay for this extermintation. as it is, i will have to buy a new mattress, so another 1200.00 is totally unfair. thanks for your time

From Date IP Address Response
Renter Jun 6, 2013 Refuse to resolve complaint.

Renter Jun 6, 2013 Refuse Landlord's Resolution/ Close Case.

Landlord Jun 6, 2013 Offer an Alternative Resolution.

Renter Jun 3, 2013 First of all, I find it blackmail to threaten me with the 1200.00 if I dont agree with the 400.00. If its a "fair" amount, why would you threaten to charge me 1200.00? secondly, I have to purchase a new bed and pay for an electric bill for 17 straight hours of my air conditioning to cool the apartment because your exterminator didnt open any windows after heating the apartment to 120 degrees. I will have about 1000.00 into this treatment, I dont feel that another 400.00 is fair. if your exterminator found a single trace of bed bug life on my property, I wouldnt have an issue with splitting this bill. The fact is that if i didnt provide him with a bug that I found, he would have deemed it a negative test. I am glad that you copy and pasted the email conversation that we had, now its documented blackmail. For more clarification, if i dont agree to the 400.00, you will bill 1200.00 to my rent. If I dont pay that amount, you will evict me right?

Renter Jun 3, 2013 Explain why you can't accept / Offer Alternative Resolution.

Landlord Jun 3, 2013 Offer an Alternative Resolution.

Renter May 30, 2013 I am not willing to drop the case, however I will wait for Dawn to get back in the office.

Renter May 30, 2013 Explain why you can't accept / Offer Alternative Resolution.

Landlord May 30, 2013 Explain why you can't accept / Offer Alternative Resolution.

Agent Date Response
SYSTEM May 5, 2014 CASE RESOLVED: This complaint has is now closed with a disposition of RESOLVED.

SYSTEM May 27, 2013 CERTIFIED MAILING: This case is being sent via Click2Mail Certified Mail:
A duplicate Mailing is also being sent via Click2Mail First Class Mail in case the landlord refuses to sign for Certified Mailing.

SYSTEM May 27, 2013 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: June 02, 2013 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-2143 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.

SYSTEM May 27, 2013 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-2143.

SYSTEM May 27, 2013 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation. For Landlord

SYSTEM May 27, 2013 AUTOMATIC EMAIL TO LANDLORD: The system has automatically emailed the landlord a digital complaint notice. Initial Email to Landlord has been sent.

SYSTEM May 27, 2013 EMAIL TO TENANT: The system has sent an email to the tenant. The email included a copy of the complaint as filed by the tenant.

SYSTEM May 27, 2013 Complaint Accepted by RPA and is pending further processing.

SYSTEM May 24, 2013 Complaint 23-2143 has been filed and is in queue for further processing. Pending further updates and confirmation of mailing.