Landlord Complaint Record: #23-2251

Stone Haven Pointe / Southwood Realty    |    Ruby smith    |    Rock Hill    ,    South Carolina 29732    Landlord Complaint 23-2251

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RESOLVED! This complaint has been resolved. Landlord acted professionally by providing a fair and prompt resolution.

Case Number : 23-2251 Filing Date : Jun 9, 2013
Investigating Agent : Kept Private Case Disposition : Resolved
Complaint Level : Code Landlord Response : Case Closed

Type Title / Link Posted By Date Uploaded Comments
upload Kept Private RPA Mailing Center Jun 12, 2013 The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.

LANDLORD / MGR : Ruby smith RENTER : Kept Private
Property Name : Stone Haven Pointe / Southwood Realty      
Address : 1304 Stoney Pointe Drive Address : Kept Private
City, State - Zip : Rock Hill, South Carolina - 29732. City, State - Zip : Rock Hill, South Carolina - 29732.
Phone : Kept Private Phone : Kept Private

COMPLAINT : Unauthorized Entry
Fair Resolution according to renter :
  1. At least 24 hours notice of apartment entry with the date that they will enter apartment, and 24 hour updated entry notice if the date of entry changes.

Address               :   1261 StoneyPointe dr
City, State - Zip   :   Rock Hill, South Carolina - 29732.


Landlord/maintenance entered my apartment without notice. The maintenance men at my apartment complex brought a big fan over to air out my carpet due to some water damage that was caused by water leaking from the upstairs apartment. They came by on Wednesday 5/8/13 and told me that they would return on either Thursday or Friday. A month later I decided to leave on a Friday morning to go to the beach, and when I returned the fan was gone. Obviously maintenance had come by and took the fan, but they never informed me that they would be entering my apartment which is required but law unless it was for an emergency repair to my apartment, which there was none. I work from home and normally only leave for short periods of time to run my packages to the post office or pick up supplies for the store. This was the only time I decided to go anywhere for a longer period of time, so they ceased the opportunity to enter my apartment with the purpose of my not being there.

From Date IP Address Response
Renter Jun 19, 2013 I will call if any other problems occur.

Renter Jun 19, 2013 Accept Landlord's Resolution.

Landlord Jun 18, 2013 Offer an Alternative Resolution.

Agent Date Response
SYSTEM May 5, 2014 CASE RESOLVED: This complaint has is now closed with a disposition of RESOLVED.

SYSTEM Jun 20, 2013 LANDLORD RESPONSE PAST DUE: The Landlord has failed to respond to the complaint by: June 19, 2013 .The Landlord will be provided a grace period of 3 additional days to respond. CASE IS PENDING LANDLORD RESPONSE.

SYSTEM Jun 20, 2013 PAST DUE RESPONSE: The Landlord or Manger has FAILED to respond by the deadline set within the complaint notice.

SYSTEM Jun 12, 2013 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: June 18, 2013 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-2251 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.

SYSTEM Jun 12, 2013 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-2251.

SYSTEM Jun 12, 2013 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation. For Landlord

SYSTEM Jun 12, 2013 AUTOMATIC EMAIL TO LANDLORD: The system has automatically emailed the landlord a digital complaint notice. Initial Email to Landlord has been sent.

SYSTEM Jun 12, 2013 EMAIL TO TENANT: The system has sent an email to the tenant. The email included a copy of the complaint as filed by the tenant.

SYSTEM Jun 12, 2013 Complaint Accepted by RPA and is pending further processing.

SYSTEM Jun 9, 2013 Complaint 23-2251 has been filed and is in queue for further processing. Pending further updates and confirmation of mailing.