Landlord Complaint Record: #23-2253

Glenbrook Apts. ( Summit Real Estate Mgnt )    |    Shelley c.( cant read last name)    |    Beaverton    ,    Oregon 97008    Landlord Complaint 23-2253

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WARNING! This property/ landlord refused to mediate a fair resolution or respond to this
complaint. Landlord refused to cooperate.

Case Number : 23-2253 Filing Date : Jun 9, 2013
Investigating Agent : Kept Private Case Disposition : Force Required
Complaint Level : Code Landlord Response : Case Closed

Type Title / Link Posted By Date Uploaded Comments
upload Kept Private RPA Mailing Center Jun 12, 2013 The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.

LANDLORD / MGR : Shelley c.( cant read last name) RENTER : Kept Private
Property Name : Glenbrook Apts. ( Summit Real Estate Mgnt )      
Address : 12015 SW Walden Ln Address : Kept Private
City, State - Zip : Beaverton, Oregon - 97008. City, State - Zip : TIGARD, Oregon - 97223.
Phone : Kept Private Phone : Kept Private

COMPLAINT : Excessive Water Leak Issue
Fair Resolution according to renter :
  1. 1) not owe balance due ( except carpet and cleaning fee totalling $175.00 )

Address               :   11866 SW WINDMILL DR
City, State - Zip   :   BEAVERTON, OR - 97008 7039.


I had lived here for 3yrs and 9 months. No probs,great team except for some water leaks every fall that were always fixed. This last fall, the leaks came but were more severe than before. During severe rain, it filled a 5gal bucket (provided by maintenance)over 3day span several times.I filed a repair order( that was serviced) BUT, my staying in the apt,which was now month to month,was contingent upon them stopping leaks AND replacing damp,warped sheetrock. After a week, the roof repair hadnt fixed the worst one and they had just patched and painted over the leaks. During this time I had offered to move apts and asked them to call me about resolving this.No response, so I stopped by the office. They had no intention of fixing the water damage or leak ,so just asked them if I could walk away from the month to month lease. Shelley said they were holding me to a 30 day notice( after ignoring my calls). I cleaned the apt(was refunded deposit),turned in my keys...apt was still leaking 5 gal of water as of day I moved out. Unfortunately,photos were on my sons Iphone,which has since been stolen. Leaks are referenced on my "intent to vacate" form.

From Date IP Address Response

Agent Date Response
SYSTEM Oct 25, 2013 FORCE REQUIRED! After repeated attempts to resolve this complaint; management has FAILED to comply and requires force. The RPA has taken all reasonable efforts to contact the Landlord / Manager. They have REFUSED all request and will require FORCE. This case is closed with a negative disposition.

SYSTEM Jun 20, 2013 LANDLORD RESPONSE PAST DUE: The Landlord has failed to respond to the complaint by: June 19, 2013 .The Landlord will be provided a grace period of 3 additional days to respond. CASE IS PENDING LANDLORD RESPONSE.

SYSTEM Jun 20, 2013 PAST DUE RESPONSE: The Landlord or Manger has FAILED to respond by the deadline set within the complaint notice.

SYSTEM Jun 12, 2013 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: June 18, 2013 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-2253 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.

SYSTEM Jun 12, 2013 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-2253.

SYSTEM Jun 12, 2013 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation. For Landlord

SYSTEM Jun 12, 2013 AUTOMATIC EMAIL TO LANDLORD: The system has automatically emailed the landlord a digital complaint notice. Initial Email to Landlord has been sent.

SYSTEM Jun 12, 2013 EMAIL TO TENANT: The system has sent an email to the tenant. The email included a copy of the complaint as filed by the tenant.

SYSTEM Jun 12, 2013 Complaint Accepted by RPA and is pending further processing.

SYSTEM Jun 9, 2013 Complaint 23-2253 has been filed and is in queue for further processing. Pending further updates and confirmation of mailing.