Landlord Complaint Record: #23-2257

Rector Phillips Morse, inc.    |    Tammy Smith    |    Little rock    ,    Arkansas 72204    Landlord Complaint 23-2257

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WARNING! This property/ landlord refused to mediate a fair resolution or response to this complaint. Landlord refused to cooperate.

Case Number : 23-2257 Filing Date : Jun 10, 2013
Investigating Agent : Kept Private Case Disposition : Mediation Refused
Complaint Level : Code Landlord Response : Case Closed

Type Title / Link Posted By Date Uploaded Comments
upload Kept Private RPA Mailing Center Jun 10, 2013 The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.

LANDLORD / MGR : Tammy Smith RENTER : Kept Private
Property Name : Rector Phillips Morse, inc.      
Address : 1501 North University; Suite 930 Address : Kept Private
City, State - Zip : Little rock, Arkansas - 72204. City, State - Zip : LITTLE ROCK, Arkansas - 72205.
Phone : Kept Private Phone : Kept Private

COMPLAINT : Breech of Agreement
Fair Resolution according to renter :
  1. Cover fees for fumigation and pest extermination
  2. Credit fees from extermination expenses towards monthly rent

Address               :   214 N FILLMORE ST APT 5
City, State - Zip   :   LITTLE ROCK, AR - 72205 3355.


Apartment 5 on 214 n Filmore is currently inhabitable due to bed bugs, the signs of bed bugs began about 5 days after moving in and have persisted for months. Unit 5 is not the only unit infected leaving me to believe the lack of regular pest control and neighboring infestations caused the occurrence in apt. 5.

From Date IP Address Response
Landlord Jun 19, 2013 Explain why you can't accept / Offer Alternative Resolution.

Agent Date Response
SYSTEM May 6, 2014 OFFICIAL COPY OF COMPLAINT: An official copy of the complaint has been requested by the tenant and mailed out by the nearest mailing center. The tenant should receive the copy of complaint within 3 days.

SYSTEM May 5, 2014 REFUSED RESOLUTION: The Landlord or Manager has REFUSED to resolve this complaint. The RPA has made beyond reasonable efforts to work with the Landlord / Manger to find a resolution to the complaint. Management has refused all reasonable measures to resolve this complaint. Due to the unwillingness from management , the RPA has no choice but to close this case with a negative disposition. Case Closed.

SYSTEM Jun 18, 2013 LANDLORD RESPONSE PAST DUE: The Landlord has failed to respond to the complaint by: June 17, 2013 .The Landlord will be provided a grace period of 3 additional days to respond. CASE IS PENDING LANDLORD RESPONSE.

SYSTEM Jun 18, 2013 PAST DUE RESPONSE: The Landlord or Manger has FAILED to respond by the deadline set within the complaint notice.

SYSTEM Jun 10, 2013 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: June 16, 2013 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-2257 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.

SYSTEM Jun 10, 2013 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-2257.

SYSTEM Jun 10, 2013 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation. For Landlord

SYSTEM Jun 10, 2013 AUTOMATIC EMAIL TO LANDLORD: The system has automatically emailed the landlord a digital complaint notice. Initial Email to Landlord has been sent.

SYSTEM Jun 10, 2013 EMAIL TO TENANT: The system has sent an email to the tenant. The email included a copy of the complaint as filed by the tenant.

SYSTEM Jun 10, 2013 Complaint Accepted by RPA and is pending further processing.

SYSTEM Jun 10, 2013 Complaint 23-2257 has been filed and is in queue for further processing. Pending further updates and confirmation of mailing.