Landlord Complaint Record: #23-2306

Plaza Apartment Center    |    Jennifer Penglis    |    Kansas CIty    ,    Missouri 64112    Landlord Complaint 23-2306

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RESOLVED! This complaint has been resolved. Landlord acted professionally by providing a fair and prompt resolution.

Case Number : 23-2306 Filing Date : Jun 14, 2013
Investigating Agent : Kept Private Case Disposition : Resolved
Complaint Level : Code Landlord Response : Case Closed

Type Title / Link Posted By Date Uploaded Comments
upload Kept Private RPA Mailing Center Jun 15, 2013 The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.

LANDLORD / MGR : Jennifer Penglis RENTER : Kept Private
Property Name : Plaza Apartment Center      
Address : 700 Ward Parkway Address : Kept Private
City, State - Zip : Kansas CIty, Missouri - 64112. City, State - Zip : Kansas City, Missouri - 64112.
Phone : Kept Private Phone : Kept Private

COMPLAINT : Bed Bug Treatments
Fair Resolution according to renter :
  1. Landlord/management pay for bed bug treatment.

Address               :   121 Ward Parkway #408
City, State - Zip   :   Kansas City, Missouri - 64112.


My roommate, Thomas, had lived in the apartment for two years. In May of 2012, T. found bed bugs in the unit. He quickly reported the problem to the management and was told over the phone by Jennifer, the girl who works in the office, that someone would be in to take care of it. No noticeable action was taken. Thomas assumed someone had taken care of it, and threw away his mattress as a precaution. By that fall, I was living in the apartment and we noticed we were getting bites in our sleep. Until one morning I woke up to find a bed bug crawling over my shirt. I kept it in tape to show to the landlord. This time, we saw action from the management. Someone was in the next day to check my bed, and T.'s day bed for bugs. They were found and Jennifer gave us some pamphlets and information about the pests and the coming treatment. She also informed us that we were going to be expected to pay the $800 for the treatment. I did not think it was right for us to have to pay, after the failure of the management to take action earlier that year. I wanted to fight it right away, but Thomas did not want to at the time. So we agreed to pay the fee in monthly payments. Before and after this first heat treatment, we took all the proper measures to ensure the pests stayed away. We vacuumed everything, put protective covers on our mattresses, and washed everything in hot water, etc. etc. In March of 2013, T. moved to Portland, leaving me with the apartment. In April, I began to find bites occasionally on my arms and hands, but we did not find any bugs when we searched for them. One night in May, my boyfriend woke up to find a bed bug biting him, he searched the room and found four more. We kept them to show the landlord. I had a lot of trouble getting a hold of Jennifer P, and ended up having to send her a voice mail, in which I told her of the bed bugs, and also stated my view that we were not responsible and would be taking lawful action if expected to once again pay for the treatment. It was confirmed that it was infested, and arrangements for a treatment were made. There was no talk about the payment, so I assumed it was covered. Until June 13th, when I received a notice that I owed the management $750 for the latest treatment. It is the landlord's job to provide a habitable living space in return for the $570 I pay every month. A bed bug infested building is not habitable by any means, and it is not the tenant's responsibility to deal with the building's problems.

From Date IP Address Response
Renter Jun 25, 2013 My former roommate, Thomas Gasaway has agreed to pay for the heat treatment, I will pass on this information to him and he will get in contact with the landlord.

Renter Jun 25, 2013 Accept Landlord's Resolution.

Landlord Jun 22, 2013 Offer an Alternative Resolution.

Agent Date Response
SYSTEM May 5, 2014 CASE RESOLVED: This complaint has is now closed with a disposition of RESOLVED.

SYSTEM Jun 23, 2013 LANDLORD RESPONSE PAST DUE: The Landlord has failed to respond to the complaint by: June 22, 2013 .The Landlord will be provided a grace period of 3 additional days to respond. CASE IS PENDING LANDLORD RESPONSE.

SYSTEM Jun 23, 2013 PAST DUE RESPONSE: The Landlord or Manger has FAILED to respond by the deadline set within the complaint notice.

SYSTEM Jun 15, 2013 CERTIFIED MAILING: This case is being sent via Click2Mail Certified Mail:
A duplicate Mailing is also being sent via Click2Mail First Class Mail in case the landlord refuses to sign for Certified Mailing.

SYSTEM Jun 15, 2013 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: June 21, 2013 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-2306 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.

SYSTEM Jun 15, 2013 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-2306.

SYSTEM Jun 15, 2013 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation. For Landlord

SYSTEM Jun 15, 2013 AUTOMATIC EMAIL TO LANDLORD: The system has automatically emailed the landlord a digital complaint notice. Initial Email to Landlord has been sent.

SYSTEM Jun 15, 2013 EMAIL TO TENANT: The system has sent an email to the tenant. The email included a copy of the complaint as filed by the tenant.

SYSTEM Jun 15, 2013 Complaint Accepted by RPA and is pending further processing.

SYSTEM Jun 14, 2013 Complaint 23-2306 has been filed and is in queue for further processing. Pending further updates and confirmation of mailing.