Landlord Complaint Record: #23-2393

Dwayne Eilers    |    Waterloo    ,    Iowa 50704    Landlord Complaint 23-2393

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WARNING! This property/ landlord refused to mediate a fair resolution or respond to this
complaint. Landlord refused to cooperate.

Case Number : 23-2393 Filing Date : Jun 27, 2013
Investigating Agent : Kept Private Case Disposition : Force Required
Complaint Level : Code Landlord Response : Case Closed

Type Title / Link Posted By Date Uploaded Comments
upload Kept Private RPA Mailing Center Jun 27, 2013 The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.

upload Kept Private RPA Mailing Center Jul 7, 2013 The attached file is a copy of the 2nd written notice that was printed and mailed to the landlord/ manager.

LANDLORD / MGR : Dwayne Eilers RENTER : Kept Private
Property Name :      
Address : P.O. Box 583 Address : Kept Private
City, State - Zip : Waterloo, Iowa - 50704. City, State - Zip : Brainerd, Minnesota - 56401.
Phone : Kept Private Phone : Kept Private

COMPLAINT : multiple Repair issues, broke into my apt., harassment, negligence
Fair Resolution according to renter :
  1. I want to get out of the last two months, due to not feeling safe.

Address               :   1116 NORWOOD STREET APT B
City, State - Zip   :   Brainerd, Minnesota - 56401.


I was promised to have my two living-room windows fixed since the beginning of my lease (August 2012) They have a 1 inch gap letting outside air in and they do not lock and have no safety for me in my apartment. During the winter my electric with my apt at 50 degrees was almost $200) My landlord kept saying they were on back order and told the city inspector that they would be replaced in the spring. One glass pane was broken and not fixed and eventually got bigger. Landlord busted the rest of it out instead of fixing it. I was told by the city inspector that he needed to fix my dryer hook up, my landlord said it was my responsibility and the inspector said it was not mine it was his being the landlord, he did not fix it and told me I needed to do it. I have been gone house and dog sitting for three weeks and I came to get my mail and saw my windows were all closed and my door was tapped closed. I was told by the tenant next door that the landlord went through my window to get into my apartment because I was not answering him. I did not receive any phone calls from him or any form of communication to have permission to access my apartment. I was late on rent a couple months ago and he came to my apartment at 10:30 p.m. and banged on my bedroom windows until I awoke and answered the door, again no phone calls from him. He has left his card for me but I work long hours and did not have the time to call him until the weekend. I have not had my garbage taken the last two months and the lawn has not been mowed, the tenant next door had to call a family member to mow it because it was so long, walkways and parking lot was not shoveled and were dangerous. My bedroom has black mold that continues to grow in the window seal, creases of the carpet by the wall and on the edges of the wall from the windows not closing all the way. My carpet gets very wet when it rains a lot causing more mold to grow, and it smells.

From Date IP Address Response

Agent Date Response
SYSTEM May 5, 2014 FORCE REQUIRED! After repeated attempts to resolve this complaint; management has FAILED to comply and requires force. The RPA has taken all reasonable efforts to contact the Landlord / Manager. They have REFUSED all request and will require FORCE. This case is closed with a negative disposition.

SYSTEM Jul 7, 2013 FINAL RESPONSE DEADLINE: A final response deadline has been set for: July 14, 2013 by 7:00pm. This final deadline provides the landlord a final written opportunity to respond to the complaint. The landlord is being provided with 3 days for delivery and 3 days to respond. Case 23-2393 is pending final notice and response from landlord.

SYSTEM Jul 7, 2013 2nd MAILING CONFIRMATION: The landlord has failed to respond to the first written notice and deadline. This is the 2nd and Final Notice being mailed to the landlord. The 2nd Notice is in transit and expected to arrive within 3 days. (2nd Notice and Final Notice)

SYSTEM Jul 5, 2013 LANDLORD RESPONSE PAST DUE: The Landlord has failed to respond to the complaint by: July 04, 2013 .The Landlord will be provided a grace period of 3 additional days to respond. CASE IS PENDING LANDLORD RESPONSE.

SYSTEM Jul 5, 2013 PAST DUE RESPONSE: The Landlord or Manger has FAILED to respond by the deadline set within the complaint notice.

SYSTEM Jun 27, 2013 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: July 03, 2013 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-2393 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.

SYSTEM Jun 27, 2013 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-2393.

SYSTEM Jun 27, 2013 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation. For Landlord

SYSTEM Jun 27, 2013 AUTOMATIC EMAIL TO LANDLORD: The system has automatically emailed the landlord a digital complaint notice. Initial Email to Landlord has been sent.

SYSTEM Jun 27, 2013 EMAIL TO TENANT: The system has sent an email to the tenant. The email included a copy of the complaint as filed by the tenant.

SYSTEM Jun 27, 2013 Complaint Accepted by RPA and is pending further processing.

SYSTEM Jun 27, 2013 Complaint 23-2393 has been filed and is in queue for further processing. Pending further updates and confirmation of mailing.