Landlord Complaint Record: #23-2400

Cri commercial properties    |    |    Saint louis    ,    Missouri 63116    Landlord Complaint 23-2400

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WARNING! This property/ landlord refused to mediate a fair resolution or response to this complaint. Landlord refused to cooperate.

Case Number : 23-2400 Filing Date : Jun 27, 2013
Investigating Agent : Kept Private Case Disposition : Mediation Refused
Complaint Level : Code Landlord Response : Case Closed

Type Title / Link Posted By Date Uploaded Comments
upload Kept Private RPA Mailing Center Jun 30, 2013 The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.

LANDLORD / MGR : RENTER : Kept Private
Property Name : cri commercial properties      
Address : 1917 rutger Address : Kept Private
City, State - Zip : Saint louis, Missouri - 63116. City, State - Zip : saint louis, Missouri - 63116.
Phone : Kept Private Phone : Kept Private

COMPLAINT : clogged drain in bathtub
Fair Resolution according to renter :
  1. to be able to shower
  2. reimburse for rpa fees
  3. discount on rent
  4. written apology

Address               :   3653 bates st apt 2w
City, State - Zip   :   saint louis, Missouri - 63116.


I moved in 5/21/2013. On 5/22/2013 I noticed the bathtub wasnt draining.also I had no stove. I notified cindy o. She said tub would be fixed within 2days. And the stove was in the basement and just needed to be brought up. 2 days came and went. I complained for 3 weeks. I finally received my stove. The bathtub on the other had has yet to be fixed. Ive contacted aj, which is the owner, and he also is giving me the runaround stating that theyll send someone. No one has come. I just want what I signed up for with the lease. The rent includes a working bathtub and im not receiving that.

From Date IP Address Response
Landlord Jul 9, 2013 Explain why you can't accept / Offer Alternative Resolution.

Agent Date Response
SYSTEM May 5, 2014 REFUSED RESOLUTION: The Landlord or Manager has REFUSED to resolve this complaint. The RPA has made beyond reasonable efforts to work with the Landlord / Manger to find a resolution to the complaint. Management has refused all reasonable measures to resolve this complaint. Due to the unwillingness from management , the RPA has no choice but to close this case with a negative disposition. Case Closed.

SYSTEM Jul 10, 2013 FINAL RESPONSE DEADLINE: A final response deadline has been set for: July 17, 2013 by 7:00pm. This final deadline provides the landlord a final written opportunity to respond to the complaint. The landlord is being provided with 3 days for delivery and 3 days to respond. Case 23-2400 is pending final notice and response from landlord.

SYSTEM Jul 10, 2013 2nd MAILING CONFIRMATION: The landlord has failed to respond to the first written notice and deadline. This is the 2nd and Final Notice being mailed to the landlord. The 2nd Notice is in transit and expected to arrive within 3 days. (2nd Notice and Final Notice)

SYSTEM Jul 8, 2013 LANDLORD RESPONSE PAST DUE: The Landlord has failed to respond to the complaint by: July 07, 2013 .The Landlord will be provided a grace period of 3 additional days to respond. CASE IS PENDING LANDLORD RESPONSE.

SYSTEM Jul 8, 2013 PAST DUE RESPONSE: The Landlord or Manger has FAILED to respond by the deadline set within the complaint notice.

SYSTEM Jun 30, 2013 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: July 06, 2013 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-2400 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.

SYSTEM Jun 30, 2013 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-2400.

SYSTEM Jun 30, 2013 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation. For Landlord

SYSTEM Jun 30, 2013 AUTOMATIC EMAIL TO LANDLORD: The system has automatically emailed the landlord a digital complaint notice. Initial Email to Landlord has been sent.

SYSTEM Jun 30, 2013 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation. For Renter

SYSTEM Jun 30, 2013 EMAIL TO TENANT: The system has sent an email to the tenant. The email included a copy of the complaint as filed by the tenant.

SYSTEM Jun 30, 2013 Complaint Accepted by RPA and is pending further processing.

SYSTEM Jun 27, 2013 Complaint 23-2400 has been filed and is in queue for further processing. Pending further updates and confirmation of mailing.