Landlord Complaint Record: #23-2437

Newberry parc Apt.    |    Angie Hamilton    |    Louisville    ,    Kentucky 40272    Landlord Complaint 23-2437

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WARNING! This property/ landlord refused to mediate a fair resolution or response to this complaint. Landlord refused to cooperate.

Case Number : 23-2437 Filing Date : Jul 2, 2013
Investigating Agent : Kept Private Case Disposition : Mediation Refused
Complaint Level : Code Landlord Response : Case Closed

Type Title / Link Posted By Date Uploaded Comments
upload Kept Private RPA Mailing Center Jul 3, 2013 The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.

LANDLORD / MGR : Angie Hamilton RENTER : Kept Private
Property Name : Newberry parc Apt.      
Address : 250 Olde English court Address : Kept Private
City, State - Zip : Louisville, Kentucky - 40272. City, State - Zip : louisville, Kentucky - 40272.
Phone : Kept Private Phone : Kept Private

COMPLAINT : Bug bug infestation
Fair Resolution according to renter :
  1. Extermination free of charge.

Address               :   250 OLDE ENGLISH CT APT 169
City, State - Zip   :   LOUISVILLE, KY - 40272 2428.


Moved into apartment on March 1, 2013. Within the first few weeks we noticed itchy red bumps. Matthew went to the doctor and was told it was hives. The bites had cleared up a bit. A week later Alison began seeing bits and itching uncontrollably. We still had no idea that is was bed bugs. On July 1, 2013 we were moving furniture and saw the infestation. We called management on July 2 she told us that she would send the bug guy today or tomorrow. She also informed us that if there is bed bugs it is a service fee of $800 .The bugs man came the same day(July2) and said there are no bed bugs when there clearly is. Landlord-Tenant Law states that landlord must maintain a habitable apartment. Bed bugs are a parasite therefore our apartment is not habitable.

From Date IP Address Response
Landlord Jul 9, 2013 Explain why you can't accept / Offer Alternative Resolution.

Agent Date Response
SYSTEM May 5, 2014 REFUSED RESOLUTION: The Landlord or Manager has REFUSED to resolve this complaint. The RPA has made beyond reasonable efforts to work with the Landlord / Manger to find a resolution to the complaint. Management has refused all reasonable measures to resolve this complaint. Due to the unwillingness from management , the RPA has no choice but to close this case with a negative disposition. Case Closed.

SYSTEM Jul 11, 2013 LANDLORD RESPONSE PAST DUE: The Landlord has failed to respond to the complaint by: July 10, 2013 .The Landlord will be provided a grace period of 3 additional days to respond. CASE IS PENDING LANDLORD RESPONSE.

SYSTEM Jul 11, 2013 PAST DUE RESPONSE: The Landlord or Manger has FAILED to respond by the deadline set within the complaint notice.

SYSTEM Jul 3, 2013 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: July 09, 2013 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-2437 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.

SYSTEM Jul 3, 2013 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-2437.

SYSTEM Jul 3, 2013 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation. For Landlord

SYSTEM Jul 3, 2013 AUTOMATIC EMAIL TO LANDLORD: The system has automatically emailed the landlord a digital complaint notice. Initial Email to Landlord has been sent.

SYSTEM Jul 3, 2013 EMAIL TO TENANT: The system has sent an email to the tenant. The email included a copy of the complaint as filed by the tenant.

SYSTEM Jul 3, 2013 Complaint Accepted by RPA and is pending further processing.

SYSTEM Jul 2, 2013 Complaint 23-2437 has been filed and is in queue for further processing. Pending further updates and confirmation of mailing.