Landlord Complaint Record: #23-2442

53780 - Sorrento Bluff    |    Shellie Corona    |    Beaverton    ,    Oregon 97008    Landlord Complaint 23-2442

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WARNING! This property/ landlord refused to mediate a fair resolution or response to this complaint. Landlord refused to cooperate.

Case Number : 23-2442 Filing Date : Jul 3, 2013
Investigating Agent : Kept Private Case Disposition : Mediation Refused
Complaint Level : Code Landlord Response : Case Closed

Type Title / Link Posted By Date Uploaded Comments
upload Kept Private RPA Mailing Center Jul 6, 2013 The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.

upload Kept Private RPA Mailing Center Jul 16, 2013 The attached file is a copy of the 2nd written notice that was printed and mailed to the landlord/ manager.

LANDLORD / MGR : Shellie Corona RENTER : Kept Private
Property Name : 53780 - Sorrento Bluff      
Address : 8635 SW Maverick Terrace Address : Kept Private
City, State - Zip : Beaverton, Oregon - 97008. City, State - Zip : Beaverton, Oregon - 97007.
Phone : Kept Private Phone : Kept Private

COMPLAINT : Charge for Repair Issue
Fair Resolution according to renter :
  1. I will pay for the apartment cleaning, carpet, paint for walls, and remaining utility bill (water/trash/sewage)

Address               :   8885 SW MAVERICK TER APT 709
City, State - Zip   :   BEAVERTON, OR - 97008 7474.


I am being charged $200 for the replacement of two wood deck boards, which were charred allegedly by myself. I did not cause this charred spot, we are a non smoking household and we never owned or operated any type of grill or other cooking device on the deck at anytime while residing at this residence. We had minimal use of the deck in general, other than using the storage closet, and storing bicycles and plants. My wife and I never noticed this "charred" spot as it looks like a natural wood notch or grain spot. The wood deck boards were already imperfect and weather worn upon moving in so this blemish went unnoticed. My wife did not even see this when she put her various potted plants on and next to the charred area. When my wife did the move-in walk through with a temp employee, she was told to notify management of any appliance malfunctions and to make sure all doors and cabinets also functioned properly, she was not requested to note any visual blemishes. I was shown a photograph of the charred spot, I am still waiting for the photo to be emailed to me for my records, I have requested this twice now. From the photo I was shown, it appears to be a blemish no larger than a 3x3 inch round spot. It does not appear to be excessive of normal wear and tear, nor does it compromise the safety of the wood boards or deck. If this was an issue that need to be replaced, why wasn't it charged to the prior resident, before I retained tenancy as the spot was there prior to my move in? I would like only this charge to be removed and I have agreed to pay the other cleaning charges, and pending utility bill.

From Date IP Address Response
Landlord Jul 17, 2013 Explain why you can't accept / Offer Alternative Resolution.

Agent Date Response
SYSTEM May 5, 2014 REFUSED RESOLUTION: The Landlord or Manager has REFUSED to resolve this complaint. The RPA has made beyond reasonable efforts to work with the Landlord / Manger to find a resolution to the complaint. Management has refused all reasonable measures to resolve this complaint. Due to the unwillingness from management , the RPA has no choice but to close this case with a negative disposition. Case Closed.

SYSTEM Jul 16, 2013 FINAL RESPONSE DEADLINE: A final response deadline has been set for: July 23, 2013 by 7:00pm. This final deadline provides the landlord a final written opportunity to respond to the complaint. The landlord is being provided with 3 days for delivery and 3 days to respond. Case 23-2442 is pending final notice and response from landlord.

SYSTEM Jul 16, 2013 2nd MAILING CONFIRMATION: The landlord has failed to respond to the first written notice and deadline. This is the 2nd and Final Notice being mailed to the landlord. The 2nd Notice is in transit and expected to arrive within 3 days. (2nd Notice and Final Notice)

SYSTEM Jul 14, 2013 LANDLORD RESPONSE PAST DUE: The Landlord has failed to respond to the complaint by: July 13, 2013 .The Landlord will be provided a grace period of 3 additional days to respond. CASE IS PENDING LANDLORD RESPONSE.

SYSTEM Jul 14, 2013 PAST DUE RESPONSE: The Landlord or Manger has FAILED to respond by the deadline set within the complaint notice.

SYSTEM Jul 6, 2013 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: July 12, 2013 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-2442 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.

SYSTEM Jul 6, 2013 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-2442.

SYSTEM Jul 6, 2013 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation. For Landlord

SYSTEM Jul 6, 2013 AUTOMATIC EMAIL TO LANDLORD: The system has automatically emailed the landlord a digital complaint notice. Initial Email to Landlord has been sent.

SYSTEM Jul 6, 2013 EMAIL TO TENANT: The system has sent an email to the tenant. The email included a copy of the complaint as filed by the tenant.

SYSTEM Jul 6, 2013 Complaint Accepted by RPA and is pending further processing.

SYSTEM Jul 3, 2013 Complaint 23-2442 has been filed and is in queue for further processing. Pending further updates and confirmation of mailing.