Landlord Complaint Record: #23-2457

Makana Hale Apartments    |    Michael Ramos    |    Mililani    ,    Hawaii 96789    Landlord Complaint 23-2457

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REQUIREMENT MET: After mediation it has been determined that the landlord met the minimum requirement for this complaint.

Case Number : 23-2457 Filing Date : Jul 7, 2013
Investigating Agent : Kept Private Case Disposition : Met Minimum Requirement
Complaint Level : Code Landlord Response : Case Closed

Type Title / Link Posted By Date Uploaded Comments
upload Kept Private RPA Mailing Center Jul 9, 2013 The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.

LANDLORD / MGR : Michael Ramos RENTER : Kept Private
Property Name : Makana Hale Apartments      
Address : 95-141 Kipapa dr. Address : Kept Private
City, State - Zip : Mililani, Hawaii - 96789. City, State - Zip : Mililani, Hawaii - 96789.
Phone : Kept Private Phone : Kept Private

COMPLAINT : Bed bugs and lack of responablity of management
Fair Resolution according to renter :
  1. Refund cost of fumigation
  2. Reimbursement of personal items because of these bed bugs

Address               :   95-145 KIPAPA DR APT 21
City, State - Zip   :   MILILANI, HI - 96789 1122.


June 28, 2013 First thing in the morning I went in the office to let the resident manger know what I found and also see what they are going to do about this problem. mike the ( resident manger) told me that there is nothing that he can do for me it is my responds ability to fix the problem by calling an exterminator ... And that I have to pay for all cost....of $350.00 at this time I told him we threw out the bed and he said why did I do that, that I should have let him know first that I was going to throw it away. I felt kind of offended because I have these bugs in my house and no support for the resident manger. I told him that it was late and I read that if we spay the bed with the stuff that kills them and wrap it in plastics that is the way to do it so that's what I did. I am already so overwhelmed with this whole thing and now to find out I had to pay for it I was speechless. At this time he began to tell me that someone else in my building has had it. And they didn't tell him he had to fine out by asking that person why they were throwing out there couch. I was very upset and told him that if someone else had this then maybe I could have gotten it from them?...he said no Because some one has to carry it in your house. I told him that I have stayed up late just to read up on this and it said that in an apt. complex they can travel from place to they next by a crack in the window, right under doors and if some already has it here more then likely they didn't know that that had it till they found it and by then it could have spread to other apts... He said NO because once you get it treated the only way you can get again is if someone brings it to you.... I have been so feeling so stressed out all day and crying because I felt like he should have informed our building if not the whole complex that someone had had it....because I understand confidentiality but what about the SAFTY and well being of the other residents.... He called the termanex guy and he said that he will be at my place between 12-1:00 . So when the exterminator came by to see my palace he at this time told me to get rid of my sons bed, curtains and e every thing on it. He also told me that the charge was going to be $450.00 that time I told him that Mike (resident manager) said its $350.00 he said no because someone stiffed him the last time so now it $450.00. That he told mike that its a flat rate for the apts....

From Date IP Address Response
Renter Jul 23, 2013 I have submitted my document for the cost of the fumigation but I believe that I should be reimbursed for my personal items because Management did not follow proper procures on there end. This has been an on going infestation of bed bugs for over 2 years and no information was giving to the residents and also did not follow HUD,s guide line on how to Handle a bed bugs problem. Did not even check adjoining dwellings to make sure they don't have a problem.

Renter Jul 23, 2013 Explain why you can't accept / Offer Alternative Resolution.

Landlord Jul 16, 2013 Offer an Alternative Resolution.

Agent Date Response
SYSTEM May 5, 2014 The case has been resolved as 'Met Minimum Requirement'.

SYSTEM Jul 17, 2013 LANDLORD RESPONSE PAST DUE: The Landlord has failed to respond to the complaint by: July 16, 2013 .The Landlord will be provided a grace period of 3 additional days to respond. CASE IS PENDING LANDLORD RESPONSE.

SYSTEM Jul 17, 2013 PAST DUE RESPONSE: The Landlord or Manger has FAILED to respond by the deadline set within the complaint notice.

SYSTEM Jul 9, 2013 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: July 15, 2013 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-2457 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.

SYSTEM Jul 9, 2013 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-2457.

SYSTEM Jul 9, 2013 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation. For Landlord

SYSTEM Jul 9, 2013 AUTOMATIC EMAIL TO LANDLORD: The system has automatically emailed the landlord a digital complaint notice. Initial Email to Landlord has been sent.

SYSTEM Jul 9, 2013 EMAIL TO TENANT: The system has sent an email to the tenant. The email included a copy of the complaint as filed by the tenant.

SYSTEM Jul 9, 2013 Complaint Accepted by RPA and is pending further processing.

SYSTEM Jul 7, 2013 Complaint 23-2457 has been filed and is in queue for further processing. Pending further updates and confirmation of mailing.