Landlord Complaint Record: #23-2484

Harbor Club Apts.    |    Ronald Rose    |    Newark    ,    Delaware 19713    Landlord Complaint 23-2484

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RESOLVED! This complaint has been resolved. Landlord acted professionally by providing a fair and prompt resolution.

Case Number : 23-2484 Filing Date : Jul 11, 2013
Investigating Agent : Kept Private Case Disposition : Resolved
Complaint Level : Code Landlord Response : Case Closed

Type Title / Link Posted By Date Uploaded Comments
upload Kept Private RPA Mailing Center Jul 12, 2013 The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.

upload Kept Private RPA Mailing Center Jul 23, 2013 The attached file is a copy of the 2nd written notice that was printed and mailed to the landlord/ manager.

LANDLORD / MGR : Ronald Rose RENTER : Kept Private
Property Name : Harbor Club Apts.      
Address : 26 Cheswold Blvd., Apt. 2A Address : Kept Private
City, State - Zip : Newark, Delaware - 19713. City, State - Zip : Newark, Delaware - 19713.
Phone : Kept Private Phone : Kept Private

COMPLAINT : Neighbors had bed bugs and apartment complex didnt notify me
Fair Resolution according to renter :
  1. Release from rental agreement without penalties or negative remark on cred.reports; full return of sec/pet deposits
  2. Assistance with removal of affected furniture.
  3. Monetary assistance with laundering clothes, linens, etc.
  4. Monetary assistance for the purchase of ziploc bags for clothes, mattress/boxspring covers

Address               :   8 CHESWOLD BLVD APT 1A
City, State - Zip   :   NEWARK, DE - 19713 4120.


I noticed the neighbor to my left appeared to have moved out. (She had been there less than 1 yr.) I noticed the neighbor across from her had started moving furniture to the dumpster, which is located just in front of my window. The neighbor moving the furniture has a family of approximately 4-5 people. The furniture appeared to be rather new & this family had been in their apartment less than 1 year as well. Not long after I noticed the family had moved furniture out (sofa, bed, dresser, etc.), I started receiving bite marks. I thought they were from mosquitos but the itching was so intense & I never saw any mosquitos. The bites were on my arms, wrists, shoulders, face. I thought they could be bed bugs & I did actually find 3 bugs- 2 were dead. I found one of the dead bugs on my living room floor & the other on my sofa. The 3rd bug I found (a couple of nights later) was alive and was between the living room and dining room (perhaps on its way to my bedroom). I was able to capture the live bug and I put it, along with the 2 dead ones, into a plastic baggie. I went to the rental office & told them. The customer service rep/office person told me the family on my floor had a "really big problem" with bed bugs. She said they did not comply with the office's requests in order for them to come and treat the apartment. She said the family had to leave. (I assume they were evicted?) They had someone come to my apartment (I believe the housekeeper for the apartment complex & Mr. Rose, the property mgr/owner). The office person called me & confirmed that the bugs were bed bugs. I expressed my deep disappointment & how I felt I should have been notified when the family had an infestation & left the complex & how the other person on my floor apparently left. I am having a terrible time dealing with this- I am losing so much sleep thinking about the bugs feeding on me. I worry that they are in my car, that I might unknowingly take them to work. I have no way to move my bed, sofa, etc. to the dumpster as I live alone. I started purchasing a few things to prepare for treatment (bags for clothes, which I must launder), covers for my mattress/box springs. (I have 2 BR, so two beds.) This is all very expensive & I simply do not have it. I must also kennel my pets since they can't be there for treatment. I was offered a laundry card for $78 but I don't use the apt machines due to numerous roaches in laundry room and the machines don't always work well.

From Date IP Address Response
Renter Jul 31, 2013 I accept the landlord's response to #1- release from rental agreement without penalties or negative remarks on credit reports and my full return of my security

Renter Jul 31, 2013 Explain why you can't accept / Offer Alternative Resolution.

Renter Jul 24, 2013 My lease expires in January. If you wonít let me out of my lease early, then I feel I should be granted a credit equal to one monthís rent. This is so much less than what Iíve lost (and still stand to lose) all because you apparently did not want to reveal my neighborsí problem, presumably because: 1) you didnít want to get the other tenants in the building and/or complex upset, 2) you donít want to spend money to make the apartments habitable. I feel I have been a very decent tenant. I feel I deserve a response from management and an agreeable resolution to all the pain, costs, and sleepless nights that I've endured due to this issue.

Landlord Jul 19, 2013 Offer an Alternative Resolution.

Agent Date Response
SYSTEM May 6, 2014 OFFICIAL COPY OF COMPLAINT: An official copy of the complaint has been requested by the tenant and mailed out by the nearest mailing center. The tenant should receive the copy of complaint within 3 days.

SYSTEM May 5, 2014 CASE RESOLVED: This complaint has is now closed with a disposition of RESOLVED.

SYSTEM Jul 22, 2013 FINAL RESPONSE DEADLINE: A final response deadline has been set for: July 29, 2013 by 7:00pm. This final deadline provides the landlord a final written opportunity to respond to the complaint. The landlord is being provided with 3 days for delivery and 3 days to respond. Case 23-2484 is pending final notice and response from landlord.

SYSTEM Jul 22, 2013 2nd MAILING CONFIRMATION: The landlord has failed to respond to the first written notice and deadline. This is the 2nd and Final Notice being mailed to the landlord. The 2nd Notice is in transit and expected to arrive within 3 days. (2nd Notice and Final Notice)

SYSTEM Jul 20, 2013 LANDLORD RESPONSE PAST DUE: The Landlord has failed to respond to the complaint by: July 19, 2013 .The Landlord will be provided a grace period of 3 additional days to respond. CASE IS PENDING LANDLORD RESPONSE.

SYSTEM Jul 20, 2013 PAST DUE RESPONSE: The Landlord or Manger has FAILED to respond by the deadline set within the complaint notice.

SYSTEM Jul 12, 2013 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: July 18, 2013 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-2484 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.

SYSTEM Jul 12, 2013 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-2484.

SYSTEM Jul 12, 2013 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation. For Landlord

SYSTEM Jul 12, 2013 AUTOMATIC EMAIL TO LANDLORD: The system has automatically emailed the landlord a digital complaint notice. Initial Email to Landlord has been sent.

SYSTEM Jul 12, 2013 EMAIL TO TENANT: The system has sent an email to the tenant. The email included a copy of the complaint as filed by the tenant.

SYSTEM Jul 12, 2013 Complaint Accepted by RPA and is pending further processing.

SYSTEM Jul 11, 2013 Complaint 23-2484 has been filed and is in queue for further processing. Pending further updates and confirmation of mailing.