Landlord Complaint Record: #23-2518

G&W Properties, Inc.    |    Laarry E Day, Manager    |    Leavenworth    ,    Kansas 66048    Landlord Complaint 23-2518

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RESOLVED! This complaint has been resolved. Landlord acted professionally by providing a fair and prompt resolution.

Case Number : 23-2518 Filing Date : Jul 17, 2013
Investigating Agent : Kept Private Case Disposition : Resolved
Complaint Level : Code Landlord Response : Case Closed

Type Title / Link Posted By Date Uploaded Comments
upload Kept Private RPA Mailing Center Jul 17, 2013 The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.

LANDLORD / MGR : Laarry E Day, Manager RENTER : Kept Private
Property Name : G&W Properties, Inc.      
Address : PO Box 426, 779 Metropolitan Address : Kept Private
City, State - Zip : Leavenworth, Kansas - 66048. City, State - Zip : Leavenworth, Kansas - 66048.
Phone : Kept Private Phone : Kept Private

Fair Resolution according to renter :
  1. Charges an appropriate amount for carpet replacement
  2. Depreciate value of new carpet and no charge for older carpet
  3. Fair amount of time for payment

Address               :   1710 PAWNEE CT
City, State - Zip   :   LEAVENWORTH, KS - 66048 1145.


I have vacated the property at 1710 Pawnee Ct in Leavenworth, Kansas Effective 5/31/13. A 30 day notice was provided. On July 15, 2013, we received a notice demanding payment of $3721.77 payable by 7/15/13. A forwarding address was provided when keys were turned in and they had phone numbers where we could be reached at as well. We did not clean on moving out as we just ran out of time. We acknowledge this. There were pet stains on carpeting, and this is acknowledged as well. The charges presented were as follows: Cleaning - $440.00 Utilities for cleaning - $55.00 Carpet replacement $3711.77 Sub floor treatment of Kilz $350.00 Exterminator services - $165.00 Less Deposit - $1000.00 Total - $3771.77 The carpeting in the master bedroom was supposed to be replaced due to large amounts of glass from door shattered in storm. The master bathroom had older carpeting, not new. The upstairs bedrooms did not have new carpeting. The basement had old redish carpet. We should not be charged for the older carpeting and the carpeting that was new upon moving in should be depreciated as we resided there for 7 years. The landlord, Larry Day, threatened court and garnishment in the letter that was mailed. I have made two calls to him, one of which was returned but no direct contact information, and another threat of court. While we resided in the property, there was a major storm that shattered a sliding glass door in the bedroom. It took 2 days before the manager got the door boarded up, so we had to stay in the residence with no power and an open area. Electricity was not restored for over 48 hours because the debris was not cleared for the power company. When a crew was hired they did not clean all of the debris they were supposed to clear. The shed was replaced, but the fence in the back yard was never repaired and bushes were left lying flat. The paint on the walls was primer. Any cleaning of the walls took the paint off of the walls. We were not allowed to repaint. There was a plumbing problem where if the upstairs toilets were flushed at the same time, the sewer would back up through the downstairs sink. We were responsible for this as it was in our required payment portion. When we moved in the garbage disposal was full of broken glass and had to be replaced at our expense. The refrigerator was full of mold. At 11:38 on 7/17/13 I spoke with Larry and he refuses to depreciate the carpet and is demanding payment for replacement of all carpeting in the home. At this point he is not willing to negotiate with us.

From Date IP Address Response
Landlord Aug 10, 2013 Accept Tenant's Resolution.

Renter Jul 29, 2013 Once again, landlord did not notify of intent to withhold from deposit within the 30 day requirement. The carpeting stated at 10 years old would now be 17 years old. The residence was occupied for 7 years. Not all of the carpet in the upstairs was new upon assuming tenancy. No depreciation on the carpeting was allowed. The basement had issues with the sewage backing up through the basement sink. They had been made aware of this issue. There was damage in the master bedroom out into the hall from a storm of which they provided no cleanup / replacement to the interrior. In 7 years, the landlord made entry to the residence1 time, after the storm damage. They did not follow up afterwards.

Renter Jul 29, 2013 Explain why you can't accept / Offer Alternative Resolution.

Landlord Jul 26, 2013 Explain why you can't accept / Offer Alternative Resolution.

Renter Jul 24, 2013 1.Received collection notice in mail today for entire amount.

Renter Jul 18, 2013 1.Received call on 1/18/13 from Larry Day offering to cut cost in half. Not willing to depreciate value of carpet due to age. Stated "I will see you in court".

Agent Date Response
SYSTEM May 6, 2014 OFFICIAL COPY OF COMPLAINT: An official copy of the complaint has been requested by the tenant and mailed out by the nearest mailing center. The tenant should receive the copy of complaint within 3 days.

SYSTEM May 5, 2014 CASE RESOLVED: This complaint has is now closed with a disposition of RESOLVED.

SYSTEM Jul 17, 2013 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: July 23, 2013 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-2518 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.

SYSTEM Jul 17, 2013 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-2518.

SYSTEM Jul 17, 2013 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation. For Landlord

SYSTEM Jul 17, 2013 AUTOMATIC EMAIL TO LANDLORD: The system has automatically emailed the landlord a digital complaint notice. Initial Email to Landlord has been sent.

SYSTEM Jul 17, 2013 EMAIL TO TENANT: The system has sent an email to the tenant. The email included a copy of the complaint as filed by the tenant.

SYSTEM Jul 17, 2013 Complaint Accepted by RPA and is pending further processing.

SYSTEM Jul 17, 2013 Complaint 23-2518 has been filed and is in queue for further processing. Pending further updates and confirmation of mailing.