Landlord Complaint Record: #23-2576

Fairfax Realty    |    Sonnet Lee, POA of Hong Zhang    |    Vienna    ,    Virginia 22180    Landlord Complaint 23-2576

Dispute or Remove Record
Page Options Page Options Page Options
  Print this page
  Email this page

WARNING! This property/ landlord refused to mediate a fair resolution or response to this complaint. Landlord refused to cooperate.

Case Number : 23-2576 Filing Date : Jul 25, 2013
Investigating Agent : Kept Private Case Disposition : Mediation Refused
Complaint Level : Code Landlord Response : Case Closed

Type Title / Link Posted By Date Uploaded Comments
upload Kept Private RPA Mailing Center Jul 27, 2013 The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.

LANDLORD / MGR : Sonnet Lee, POA of Hong Zhang RENTER : Kept Private
Property Name : Fairfax Realty      
Address : 504 Gibson Drive SW Address : Kept Private
City, State - Zip : Vienna, Virginia - 22180. City, State - Zip : Falls Church, Virginia - 22046.
Phone : Kept Private Phone : Kept Private

COMPLAINT : Bed bugs infection
Fair Resolution according to renter :
  1. 350$ (pest control treatment) and 800$ (replacement of infected furniture)

Address               :   7364 Lee Hwy Apt 203
City, State - Zip   :   Falls Church , Virginia - 22046.


My husband and I moved in to the condo on May 1st 2013. On July 23rd 2013 I noticed few bed bugs under and on our bedroom bed. Pest control inspection concluded that the condo is severely infected with bed bugs. The pest control worker also strongly believes that based on the extend of the infection the bed bugs have been in the condo prior to our moving in day (I will provide a written documents stating that). When I contacted Sonnet Lee (POA of Hong Zhang), she informed that she has no authority to cover expenses involved in the treatment and that I am held responsible for it. I cannot disagree more as the place was not in a habitable condition when we signed the lease agreement. Based on that, I believe we should be reimbursed for the treatment cost as well as replacement of the furniture we had to threw away (couch and all bedroom furniture).

From Date IP Address Response
Landlord Aug 2, 2013 Explain why you can't accept / Offer Alternative Resolution.

Agent Date Response
SYSTEM May 6, 2014 OFFICIAL COPY OF COMPLAINT: An official copy of the complaint has been requested by the tenant and mailed out by the nearest mailing center. The tenant should receive the copy of complaint within 3 days.

SYSTEM May 5, 2014 REFUSED RESOLUTION: The Landlord or Manager has REFUSED to resolve this complaint. The RPA has made beyond reasonable efforts to work with the Landlord / Manger to find a resolution to the complaint. Management has refused all reasonable measures to resolve this complaint. Due to the unwillingness from management , the RPA has no choice but to close this case with a negative disposition. Case Closed.

SYSTEM Jul 27, 2013 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: August 02, 2013 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-2576 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.

SYSTEM Jul 27, 2013 LANDLORD / MANAGER MAILING: Complaint Notice is being delivered to:
Sonnet Lee, POA of Hong Zhang
504 Gibson Drive SW
Vienna, Virginia 22180

USPS Mail center has confirmed acceptance of the complaint notice parcel and provided confirmation ID: 42013942

SYSTEM Jul 27, 2013 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-2576.

SYSTEM Jul 27, 2013 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation.

SYSTEM Jul 27, 2013 Complaint Accepted by RPA and is pending further processing.

SYSTEM Jul 25, 2013 The RPA server has sent an initial email complaint notice to Sonnet Lee, POA of Hong Zhang 23-2576 concerning the Complaint filed by the tenant: Bed bugs infection. The email address was provided by the tenant at the time of filing.

SYSTEM Jul 25, 2013 An email confirmation was sent to the tenant at 07-25-2013. The email included a confirmation of the complaint filing, case number, and pin.

SYSTEM Jul 25, 2013 CONFIRMATION OF COMPLAINT: A complaint about Bed bugs infection has been filed pertaining to 23-2576 or Sonnet Lee, POA of Hong Zhang located in Vienna, Virginia 22180. Case is pending mailing confirmation.

SYSTEM Jul 25, 2013 Complaint 23-2576 has been filed and is in queue for further processing. Pending further updates and confirmation of mailing.