Landlord Complaint Record: #23-2613

Prescott place apartments    |    Vanessa Carrillo    |    Memphis    ,    Tennessee 38111    Landlord Complaint 23-2613

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RESOLVED! This complaint has been resolved. Landlord acted professionally by providing a fair and prompt resolution.

Case Number : 23-2613 Filing Date : Jul 30, 2013
Investigating Agent : Kept Private Case Disposition : Resolved
Complaint Level : Code Landlord Response : Case Closed

Type Title / Link Posted By Date Uploaded Comments
upload Kept Private RPA Mailing Center Jul 31, 2013 The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.

LANDLORD / MGR : Vanessa Carrillo RENTER : Kept Private
Property Name : prescott place apartments      
Address : 1747 morlye st Address : Kept Private
City, State - Zip : Memphis, Tennessee - 38111. City, State - Zip : Memphis, Tennessee - 38111.
Phone : Kept Private Phone : Kept Private

COMPLAINT : uninhabitable because of bedbug infestation
Fair Resolution according to renter :
  1. out of my lease

Address               :   1760 morlye place aprt 2 memphis tn, 38111
City, State - Zip   :   Memphis, Tennessee - 38111.


they sold me an apartment that is INFESTED with bedbugs. ive tried and bought everything ive heard of for BB removal, nothing has worked. i complained to the office and they put me on the pest control list but they never came.. they only came by to spray once and after that everytime i put my name on the list they either just never show up or if pest control does come, they dont even come for BBs, they come spray for raoches and tell me they werent aware that BBs were the problem and have to come back the following week with the right equipment but they never do. im at a lost for what to do and am literally having an anxiety attack every night and me and my 2 year old son are literally being eaten alive.. i have been paying my rent because i dont want to get sued but i dont even sleep in my own apartment anymore it has gotten so bad,, i just want out!!! and now that they rented me this infested apartment, im scared even if i am able to move to another apartment i'll have to throw away all my newly bought furniture and beds cause i dont want to infest risk them infesting my new apartment. PLEASE HELP ME, IM LOSING MY MIND!!!!!!!!!!!!!!!

From Date IP Address Response
Landlord Aug 8, 2013 Accept Tenant's Resolution.

Agent Date Response
SYSTEM May 5, 2014 CASE RESOLVED: This complaint has is now closed with a disposition of RESOLVED.

SYSTEM Aug 8, 2013 LANDLORD RESPONSE PAST DUE: The Landlord has failed to respond to the complaint by: August 07, 2013 .The Landlord will be provided a grace period of 3 additional days to respond. CASE IS PENDING LANDLORD RESPONSE.

SYSTEM Aug 8, 2013 PAST DUE RESPONSE: The Landlord or Manger has FAILED to respond by the deadline set within the complaint notice.

SYSTEM Jul 31, 2013 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: August 06, 2013 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-2613 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.

SYSTEM Jul 31, 2013 LANDLORD / MANAGER MAILING: Complaint Notice is being delivered to:
vanessa cauillo
1747 morlye st
Memphis, Tennessee 38111

USPS Mail center has confirmed acceptance of the complaint notice parcel and provided confirmation ID: 42017336

SYSTEM Jul 31, 2013 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-2613.

SYSTEM Jul 31, 2013 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation.

SYSTEM Jul 31, 2013 Complaint Accepted by RPA and is pending further processing.

SYSTEM Jul 30, 2013 An email confirmation was sent to the tenant at 07-30-2013. The email included a confirmation of the complaint filing, case number, and pin.

SYSTEM Jul 30, 2013 CONFIRMATION OF COMPLAINT: A complaint about uninhabitable because of bedbug infestation has been filed pertaining to 23-2613 or vanessa cauillo located in Memphis, Tennessee 38111. Case is pending mailing confirmation.

SYSTEM Jul 30, 2013 Complaint 23-2613 has been filed and is in queue for further processing. Pending further updates and confirmation of mailing.