Landlord Complaint Record: #23-2667

International Village Apartment    |    Wendy Grable    |    Indianapolis    ,    Indiana 46224    Landlord Complaint 23-2667


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CASE CLOSED MEDIATION REFUSED May 5, 2014


WARNING! This property/ landlord refused to mediate a fair resolution or response to this complaint. Landlord refused to cooperate.
 



Case Number : 23-2667 Filing Date : Aug 7, 2013
Investigating Agent : Kept Private Case Disposition : Mediation Refused
Complaint Level : Code Landlord Response : Case Closed

SUPPORTING DETAILS
Type Title / Link Posted By Date Uploaded Comments
upload Kept Private RPA Mailing Center Aug 9, 2013 The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.

LANDLORD / MGR : Wendy Grable RENTER : Kept Private
Property Name : International Village Apartment      
Address : 6363 Hollister Drive Address : Kept Private
City, State - Zip : Indianapolis, Indiana - 46224. City, State - Zip : Indianapolis, Indiana - 46224.
Phone : Kept Private Phone : Kept Private

COMPLAINT : Extermination Fees
Fair Resolution according to renter :
  1. 1. mediation for extermination fees 2. reimburse for RPA fees

RENTAL DETAILS
Address               :   2915 EMBASSY ROW UNIT 1407
City, State - Zip   :   INDIANAPOLIS, IN - 46224 2906.

COMPLAINT DETAILS (from renter)

I've recently noticed that I have bed bugs in my townhome. I got on the internet and investigated some home remedies and purchased some DE( which is natural substance to kill bed bugs)and a steamer. Before, attempting to exterminate the problem myself I notified my landlord. They had the apartment inspected and made an appointment to start treating them without even notifying me. I had to call them and that's when I was informed that they would be coming out on that Friday. I had contacted them on a Wednesday and didn't receive the information to make preparations until that Thursday evening. They came and exterminated that Friday and said that they needed to come back two more times; and that also the treatment that they were doing doesn't guarantee that they will not come back because only extreme heat or cold temperatures can kill the eggs. My property manager had also informed me that I would be responsible for the cost of the three treatments because she stated I brought them to their property or one of my guests most of brought them in. She stated they were not in the units next to me so itís not their issue(which I never rec'd proof of that). I already had one treatment and I am trying to cancel the rest because I can't afford to pay for a service that doesn't guarantee the removal of these pest. The landlord will not cancel the treatments and insist that itís my responsibility. I really need some guidance on how to move forward with this issue. Should I have to pay for a service that will not guarantee that they will be gone.I have ead over the lease and doesn't specify whou would be responsible for issues like this... Please Help!!


LANDLORD / TENANT RESPONSES (0)
From Date IP Address Response
Landlord Aug 16, 2013 74.93.243.42 Explain why you can't accept / Offer Alternative Resolution.


INVESTIGATING AGENT - REMARKS (12)
Agent Date Response
SYSTEM May 5, 2014 REFUSED RESOLUTION: The Landlord or Manager has REFUSED to resolve this complaint. The RPA has made beyond reasonable efforts to work with the Landlord / Manger to find a resolution to the complaint. Management has refused all reasonable measures to resolve this complaint. Due to the unwillingness from management , the RPA has no choice but to close this case with a negative disposition. Case Closed.

SYSTEM Aug 17, 2013 LANDLORD RESPONSE PAST DUE: The Landlord has failed to respond to the complaint by: August 16, 2013 .The Landlord will be provided a grace period of 3 additional days to respond. CASE IS PENDING LANDLORD RESPONSE.

SYSTEM Aug 17, 2013 PAST DUE RESPONSE: The Landlord or Manger has FAILED to respond by the deadline set within the complaint notice.

SYSTEM Aug 9, 2013 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: August 15, 2013 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-2667 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.

SYSTEM Aug 9, 2013 LANDLORD / MANAGER MAILING: Complaint Notice is being delivered to:
Wendy Grable
6363 Hollister Drive
indianapolis, Indiana 46224

USPS Mail center has confirmed acceptance of the complaint notice parcel and provided confirmation ID: 42024373

SYSTEM Aug 9, 2013 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-2667.

SYSTEM Aug 9, 2013 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation.

SYSTEM Aug 9, 2013 Complaint Accepted by RPA and is pending further processing.

SYSTEM Aug 7, 2013 An email confirmation was sent to the tenant at 08-07-2013. The email included a confirmation of the complaint filing, case number, and pin.

SYSTEM Aug 7, 2013 CONFIRMATION OF COMPLAINT: A complaint about Extermination Fees has been filed pertaining to 23-2667 or Wendy Grable located in indianapolis, Indiana 46224. Case is pending mailing confirmation.

SYSTEM Aug 7, 2013 Complaint 23-2667 has been filed and is in queue for further processing. Pending further updates and confirmation of mailing.