Landlord Complaint Record: #23-2681

The Jefferson Apartments    |    Karen Spaid    |    Falls Church    ,    Virginia 22044    Landlord Complaint 23-2681

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RESOLVED! This complaint has been resolved. Landlord acted professionally by providing a fair and prompt resolution.

Case Number : 23-2681 Filing Date : Aug 9, 2013
Investigating Agent : Kept Private Case Disposition : Resolved
Complaint Level : Code 1 Landlord Response : Case Closed

Type Title / Link Posted By Date Uploaded Comments
upload Kept Private Renter Aug 9, 2013
Details the agreement with regards to the bedbug

upload Kept Private Renter Aug 9, 2013
Issuing a charge of $750.00 to me

upload Kept Private Renter Aug 9, 2013
Email Trends between Karen & Me

upload Kept Private RPA Mailing Center Aug 9, 2013 The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.

upload Kept Private RPA Mailing Center Aug 12, 2013 The attached file is a copy of the 2nd written notice that was printed and mailed to the landlord/ manager.

LANDLORD / MGR : Karen Spaid RENTER : Kept Private
Property Name : The Jefferson Apartments      
Address : 6166 Leesburg Pike Address : Kept Private
City, State - Zip : Falls Church, Virginia - 22044. City, State - Zip : Falls Church, Virginia - 22044.
Phone : Kept Private Phone : Kept Private

COMPLAINT : Bedbug Treatment Issue
Fair Resolution according to renter :
  1. reduce the cost of treatment to half of the cost of my apartment - $225.00

Address               :   6166 Leesburg Pike, Apt # A208
City, State - Zip   :   Falls Church, Virginia - 22044.


I have signed lease and moved into The Jefferson apartment on 6/13/2013. Lease is attached for “Pest Control”. I have been bitten pretty bad for over a week and have found 2 bed bugs in my apartment on my living room rug – come with the apartment and on the kitchen floor on 08/04/2013. I reported to Property Manager Karen Spider on the same day to request an inspection. On 08/05/2013,she responded back with an email as attached- while I was away from my home at work, their examiner stopped by my room and said they found a few black spots on my mattress, and she suggested that unless i can find another live one to show to the examiner to confirm if it’s a bedbug or not, otherwise they would not trigger a treatment. However, I do not have a mattress, and all I have is an air mattress that I have been sleeping on, the air mattress is black color and was put into a tent I set up a night before to avoid further bites, and it is clearly that on one has touched my tent to check that mattress, I have no idea where/how the examiner found out the black spot and if the examiner was really there or not. So I immediately complained, till the next day 08/06 the inspector came “again” when I was at home, he did not "develop an integrated treatment and eradication plan" but just simply checked around my bed frame and told me that he will just let Karen know he found one so that Karen would hire them to do the treatment, but again, there was no confirmation from him to me that my area was the” infestation area". On 08/07/2013, I got notice that they will schedule treatment on 08/13/2013, but I received a letter from Karen, pointing out that their examiner found a bed bug in my “personal container”, so they charge me for the cost - $750. Firstly, the apartment was not willing to admit bedbug issue and conduct the treatment; Secondly. there was never a professional, thorough inspection conducted in my apartment, no such thing was found in my "personal container"; thirdly, they won’t conduct the treatment unless the inspector have to lie to Karen that they found bedbug in my apartment, but again, it was never said that my apartment was the infestation area. Fourthly, the bug was found from their rug and kitchen floor, they can’t just simply trick me into this “infestation area” agreement while it could from the laundry room or other area, especially the inspector that have talked to me admit that the building had pretty decent amount of bedbug issues couple months ago

From Date IP Address Response
Renter Aug 19, 2013 1. reduce the cost of treatment to half of the cost of my apartment - $225.00

Explanation: I can accept to pay for half of the bedbug treatment cost of my apartment instead of half of the entire treatment. Like I mentioned in the complain letter, there is no proof that there had no bedbug issue prior to my apartment or any apartments next to mine, and the fact that you stated in the letter as" found one bedbug in my personal container" is a lie that the bedbug examiner provided in order to get your permission for the treatment of my apartment, as a matter of fact, the two bedbug I found in my apartment are on the apartment rugs and on the kitchen floor, non of them are found in my "personal container". Given the fact that the bedbug examiner admitted that there were a decent amount of bedbug issues in this building during just the past few months, I cannot accept the accuse from you saying that I have brought the bedbugs in. So I request to remove the charge from my current billing history and I can provide half of the cost of my apartment treatment, which is $225.00 with a separate check.

Renter Aug 19, 2013 Offer an Alternative Resolution.

Landlord Aug 16, 2013 Explain why you can't accept / Offer Alternative Resolution.

Agent Date Response
SYSTEM May 5, 2014 CASE RESOLVED: This complaint has is now closed with a disposition of RESOLVED.

SYSTEM Aug 12, 2013 FINAL RESPONSE DEADLINE: A final response deadline has been set for: August 19, 2013by 7:00pm. This final deadline provides the landlord a final written opportunity to respond to the complaint. The landlord is being provided with 3 days for delivery and 3 days to respond. Case 23-2681 is pending final notice and response from landlord.

SYSTEM Aug 12, 2013 2nd MAILING CONFIRMATION: The landlord has failed to respond to the first written notice and deadline. This is the 2nd and Final Notice being mailed to the landlord. The 2nd Notice is in transit and expected to arrive within 3 days. (2nd Notice and Final Notice)

SYSTEM Aug 9, 2013 New file uploaded by Tenant.

SYSTEM Aug 9, 2013 New file uploaded by Tenant.

SYSTEM Aug 9, 2013 New file uploaded by Tenant.

SYSTEM Aug 9, 2013 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: August 15, 2013 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-2681 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.

SYSTEM Aug 9, 2013 LANDLORD / MANAGER MAILING: Complaint Notice is being delivered to:
Karen Spaid
6166 Leesburg Pike
Falls Church, Georgia 22044

USPS Mail center has confirmed acceptance of the complaint notice parcel and provided confirmation ID:

SYSTEM Aug 9, 2013 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-2681.

SYSTEM Aug 9, 2013 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation.

SYSTEM Aug 9, 2013 Complaint Accepted by RPA and is pending further processing.

SYSTEM Aug 9, 2013 The RPA server has sent an initial email complaint notice to Karen Spaid 23-2681 concerning the Complaint filed by the tenant: Bedbug Treatment Issue. The email address was provided by the tenant at the time of filing.

SYSTEM Aug 9, 2013 An email confirmation was sent to the tenant at 08-09-2013. The email included a confirmation of the complaint filing, case number, and pin.

SYSTEM Aug 9, 2013 CONFIRMATION OF COMPLAINT: A complaint about Bedbug Treatment Issue has been filed pertaining to 23-2681 or Karen Spaid located in Falls Church, Georgia 22044. Case is pending mailing confirmation.

SYSTEM Aug 9, 2013 Complaint 23-2681 has been filed and is in queue for further processing. Pending further updates and confirmation of mailing.