Landlord Complaint Record: #23-2692

Crestview III    |    Erica Hendrich; Prpoerty Manager    |    West Lafayette    ,    Indiana 47906    Landlord Complaint 23-2692

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WARNING! This property/ landlord refused to mediate a fair resolution or response to this complaint. Landlord refused to cooperate.

Case Number : 23-2692 Filing Date : Aug 11, 2013
Investigating Agent : Kept Private Case Disposition : Mediation Refused
Complaint Level : Code Landlord Response : Case Closed

Type Title / Link Posted By Date Uploaded Comments
upload Kept Private Landlord Aug 14, 2013
This attachment will explain in more detail the steps necessary to sublease.

upload Kept Private RPA Mailing Center Aug 12, 2013 The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.

LANDLORD / MGR : Erica Hendrich; Prpoerty Manager RENTER : Kept Private
Property Name : Crestview III      
Address : 270 Littleton Street Address : Kept Private
City, State - Zip : West Lafayette, Indiana - 47906. City, State - Zip : West Lafayette, Indiana - 47907.
Phone : Kept Private Phone : Kept Private

COMPLAINT : Who should pay for the sublease of the apartment?
Fair Resolution according to renter :
  1. Refund $1295 Deposit and two-month rent
  2. Reimburse for RPA Fees

Address               :   403 W STATE ST
City, State - Zip   :   W LAFAYETTE, IN - 47907 2056.


I was not in U.S. yet when renting the studio about three weeks ago. I found on the website of Crestview that their apartments are “quite, clean and close to campus” and there are some pictures of the building and the sample studio. I rented the studio based on such information quickly. In the renting process, the staff of Crestview did not inform me the specific location and orientation of the studio. I signed the contract based on the limited information. On 8 August 2013 when I arrived at my studio, I found that it is less than 10 meters away from the highway, the door and the window are facing to the highway, and they are not soundproffing. Therefore, there is excessive traffic noise even during midnight. I was barely able to sleep in the night because of that. On the next day, 9 August 2013, I went to the Crestview office to complain about this and requested to cancel the contract or switch the apartment. The Crestview staff told me it is impossible to cancel the contract since I have signed it for one year, don’t have studios available in the other side of the building which is opposite to the highway, and have only one apartment available which is facing and close to the highway as well. I called back on 10 August 2013 that I don’t want that apartment either since it is still noisy. Then the person who answered my phone told me that the last option is to sublease the studio and one-month rent will be charged based on the condition that it is my responsibility to sublease. I don’t think it is fair. I believe that I would not sign the lease contract if I was informed about the important fact that the studio is too noisy due to its location and orientation. I think it is the responsibility of Crestview to sublease the studio to someone else who does not care much about the noise without any charge on me to compensate this.

From Date IP Address Response
Landlord Aug 14, 2013 Explain why you can't accept / Offer Alternative Resolution.

Agent Date Response
SYSTEM May 6, 2014 OFFICIAL COPY OF COMPLAINT: An official copy of the complaint has been requested by the tenant and mailed out by the nearest mailing center. The tenant should receive the copy of complaint within 3 days.

SYSTEM May 5, 2014 REFUSED RESOLUTION: The Landlord or Manager has REFUSED to resolve this complaint. The RPA has made beyond reasonable efforts to work with the Landlord / Manger to find a resolution to the complaint. Management has refused all reasonable measures to resolve this complaint. Due to the unwillingness from management , the RPA has no choice but to close this case with a negative disposition. Case Closed.

SYSTEM Aug 14, 2013 New file uploaded by Landlord.

SYSTEM Aug 12, 2013 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: August 18, 2013 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-2692 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.

SYSTEM Aug 12, 2013 LANDLORD / MANAGER MAILING: Complaint Notice is being delivered to:
Crestview apartments
270 Littleton Street
West Lafayette, Indiana 47906

USPS Mail center has confirmed acceptance of the complaint notice parcel and provided confirmation ID: 42026797

SYSTEM Aug 12, 2013 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-2692.

SYSTEM Aug 12, 2013 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation.

SYSTEM Aug 12, 2013 Complaint Accepted by RPA and is pending further processing.

SYSTEM Aug 11, 2013 The RPA server has sent an initial email complaint notice to Crestview apartments 23-2692 concerning the Complaint filed by the tenant: Who should pay for the sublease of the apartment?. The email address was provided by the tenant at the time of filing.

SYSTEM Aug 11, 2013 An email confirmation was sent to the tenant at 08-11-2013. The email included a confirmation of the complaint filing, case number, and pin.

SYSTEM Aug 11, 2013 CONFIRMATION OF COMPLAINT: A complaint about Who should pay for the sublease of the apartment? has been filed pertaining to 23-2692 or Crestview apartments located in West Lafayette, Indiana 47906. Case is pending mailing confirmation.

SYSTEM Aug 11, 2013 Complaint 23-2692 has been filed and is in queue for further processing. Pending further updates and confirmation of mailing.