Landlord Complaint Record: #23-2810

Office    |    Cole Scoggins, Farris    |    Columbia    ,    South Carolina 29210    Landlord Complaint 23-2810

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WARNING! This property/ landlord refused to mediate a fair resolution or respond to this
complaint. Landlord refused to cooperate.

Case Number : 23-2810 Filing Date : Aug 30, 2013
Investigating Agent : Kept Private Case Disposition : Force Required
Complaint Level : Code Landlord Response : Case Closed

Type Title / Link Posted By Date Uploaded Comments
upload Kept Private RPA Mailing Center Sep 3, 2013 The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.

LANDLORD / MGR : Cole Scoggins, Farris RENTER : Kept Private
Property Name : Office      
Address : 1000 Watermark Place Address : Kept Private
City, State - Zip : Columbia, South Carolina - 29210. City, State - Zip : Mercer, Pennsylvania - 16137.
Phone : Kept Private Phone : Kept Private

COMPLAINT : BedBug Treatment and Sexual Harrasment Issue
Fair Resolution according to renter :
  1. Reimburse for RPA Fees, Refund $425 for bed bug treatment

Address               :   1000 Watermark Place Apt. 725
City, State - Zip   :   Columbia, South Carolina - 29210.


We found out we had a bedbug problem and considering a bedbug is a parasite the landlord did not provide us with a habitable living arrangement. When we told the managers about the issue it took them over a month to even schedule someone to come and look at it. When the pest guy arrived to do the treatment he told me and the manager that the bedbugs were coming from the apartment above us and that they didn't come from us at all. However, this pest guy also sexually harassed me when he was alone with me in the apartment which the apartment complex provided me with and I thought it was supposed to be a professional company. Instead, I get sexually harassed and who knows what else could have happened if I didn't leave at the time. After this happened the pest guy said the treatment would be not guaranteed because the bedbugs weren't coming from our apartment. HOWEVER, the manager is pressing us to pay half the cost of the bedbug treatment which wasn't our fault in the first place! We shouldn't have to pay anything for this cost because #1. The bedbugs didn't come from us as the pest guy said #2. I was sexually harassed in the comfort of my own home by a professional they provided me with!

From Date IP Address Response

Agent Date Response
SYSTEM May 5, 2014 FORCE REQUIRED! After repeated attempts to resolve this complaint; management has FAILED to comply and requires force. The RPA has taken all reasonable efforts to contact the Landlord / Manager. They have REFUSED all request and will require FORCE. This case is closed with a negative disposition.

SYSTEM Sep 11, 2013 LANDLORD RESPONSE PAST DUE: The Landlord has failed to respond to the complaint by: September 10, 2013 .The Landlord will be provided a grace period of 3 additional days to respond. CASE IS PENDING LANDLORD RESPONSE.

SYSTEM Sep 11, 2013 PAST DUE RESPONSE: The Landlord or Manger has FAILED to respond by the deadline set within the complaint notice.

SYSTEM Sep 3, 2013 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: September 09, 2013 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-2810 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.

SYSTEM Sep 3, 2013 LANDLORD / MANAGER MAILING: Complaint Notice is being delivered to:
Cole Scoggins, Farris
1000 Watermark Place
Columbia, South Carolina 29210

USPS Mail center has confirmed acceptance of the complaint notice parcel and provided confirmation ID: 42042436

SYSTEM Sep 3, 2013 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-2810.

SYSTEM Sep 3, 2013 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation.

SYSTEM Sep 3, 2013 Complaint Accepted by RPA and is pending further processing.

SYSTEM Aug 30, 2013 The RPA server has sent an initial email complaint notice to Cole Scoggins, Farris Office concerning the Complaint filed by the tenant: BedBug Treatment and Sexual Harrasment Issue. The email address was provided by the tenant at the time of filing.

SYSTEM Aug 30, 2013 An email confirmation was sent to the tenant at 08-30-2013 17:32:32. The email included a confirmation of the complaint filing, case number, and pin.

SYSTEM Aug 30, 2013 CONFIRMATION OF COMPLAINT: A complaint about BedBug Treatment and Sexual Harrasment Issue has been filed pertaining to 23-2810 or Cole Scoggins, Farris located in Columbia, South Carolina 29210. Case is pending mailing confirmation.

SYSTEM Aug 30, 2013 Complaint 23-2810 has been filed and is in queue for further processing. Pending further updates and confirmation of mailing.