Landlord Complaint Record: #23-2824

None given    |    HCP Properties    |    Birmingham    ,    Alabama 35213    Landlord Complaint 23-2824

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WARNING! This property/ landlord refused to mediate a fair resolution or respond to this
complaint. Landlord refused to cooperate.

Case Number : 23-2824 Filing Date : Sep 1, 2013
Investigating Agent : Kept Private Case Disposition : Force Required
Complaint Level : Code Landlord Response : Case Closed

Type Title / Link Posted By Date Uploaded Comments
upload Kept Private RPA Mailing Center Sep 3, 2013 The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.

LANDLORD / MGR : HCP Properties RENTER : Kept Private
Property Name : none given      
Address : P.O. Box 131376 Address : Kept Private
City, State - Zip : Birmingham, Alabama - 35213. City, State - Zip : Birmingham, Alabama - 35205.
Phone : Kept Private Phone : Kept Private

COMPLAINT : Repair issues: molded wall, corroded countertop, weeds, no lighting outside
Fair Resolution according to renter :
  1. First choice: to be let out of lease and move, Second choice: to have repairs made, lighting outside, weeds cleared

Address               :   1843 16TH AVE S APT F3
City, State - Zip   :   BIRMINGHAM, AL - 35205 5629.


Living room wall under paint has been molding since April. Paint scraped and wall repainted at least 3 times, but black mold returns. Current, bare wall has been waiting for repairs for 3 weeks. Said workman was coming 8-26-13 but he never showed. Particle-board/ formica counter top crumbling above dishwasher door from steam. Has not been repaired since repair request filed in May. There is no lighting outside when walking up/down stairs to apartments after dark - unsafe and unacceptable. No lighting until inside foyer - last week there was a gray-rat snake in foyer. Weeds are growing up around apartment doors and walls outside. Back door to apartment completely covered with vines - no way out the back anymore. Office won't answer phone and when a message is left, office does not return calls. I don't even know where the actual office is because they only provide a drop box location or online rent payment. I have pictures to support each of these concerns.

From Date IP Address Response

Agent Date Response
SYSTEM May 5, 2014 FORCE REQUIRED! After repeated attempts to resolve this complaint; management has FAILED to comply and requires force. The RPA has taken all reasonable efforts to contact the Landlord / Manager. They have REFUSED all request and will require FORCE. This case is closed with a negative disposition.

SYSTEM Sep 11, 2013 LANDLORD RESPONSE PAST DUE: The Landlord has failed to respond to the complaint by: September 10, 2013 .The Landlord will be provided a grace period of 3 additional days to respond. CASE IS PENDING LANDLORD RESPONSE.

SYSTEM Sep 11, 2013 PAST DUE RESPONSE: The Landlord or Manger has FAILED to respond by the deadline set within the complaint notice.

SYSTEM Sep 3, 2013 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: September 09, 2013 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-2824 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.

SYSTEM Sep 3, 2013 LANDLORD / MANAGER MAILING: Complaint Notice is being delivered to:
HCP Properties
P.O. Box 131376
Birmingham, Alabama 35213

USPS Mail center has confirmed acceptance of the complaint notice parcel and provided confirmation ID: 0

SYSTEM Sep 3, 2013 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-2824.

SYSTEM Sep 3, 2013 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation.

SYSTEM Sep 3, 2013 Complaint Accepted by RPA and is pending further processing.

SYSTEM Sep 1, 2013 New image uploaded by Tenant.

SYSTEM Sep 1, 2013 New image uploaded by Tenant.

SYSTEM Sep 1, 2013 The RPA server has sent an initial email complaint notice to HCP Properties none given concerning the Complaint filed by the tenant: Repair issues: molded wall, corroded countertop, weeds, no lighting outside. The email address was provided by the tenant at the time of filing.

SYSTEM Sep 1, 2013 An email confirmation was sent to the tenant at 09-01-2013 16:22:46. The email included a confirmation of the complaint filing, case number, and pin.

SYSTEM Sep 1, 2013 CONFIRMATION OF COMPLAINT: A complaint about Repair issues: molded wall, corroded countertop, weeds, no lighting outside has been filed pertaining to 23-2824 or HCP Properties located in Birmingham, Alabama 35213. Case is pending mailing confirmation.

SYSTEM Sep 1, 2013 Complaint 23-2824 has been filed and is in queue for further processing. Pending further updates and confirmation of mailing.