Landlord Complaint Record: #23-2859

Joanne Patterson    |    Johnson City    ,    Tennessee 37659    Landlord Complaint 23-2859

Dispute or Remove Record
Page Options Page Options Page Options
  Print this page
  Email this page

WARNING! This property/ landlord refused to mediate a fair resolution or respond to this
complaint. Landlord refused to cooperate.

Case Number : 23-2859 Filing Date : Sep 7, 2013
Investigating Agent : Kept Private Case Disposition : Force Required
Complaint Level : Code Landlord Response : Case Closed

Type Title / Link Posted By Date Uploaded Comments
upload Kept Private RPA Mailing Center Sep 9, 2013 The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.

LANDLORD / MGR : Joanne Patterson RENTER : Kept Private
Property Name :      
Address : 113 W. Walnut Street Address : Kept Private
City, State - Zip : Johnson City, Tennessee - 37659. City, State - Zip : Johnson City, Tennessee - 37604.
Phone : Kept Private Phone : Kept Private

COMPLAINT : Bed Bug Issue, Return of deposit, lease termination
Fair Resolution according to renter :
  1. Return of $650 deposit and termination of remaining 2 months of lease

Address               :   
City, State - Zip   :   , - .


I entered into 3 month lease with landlord Joanne Patterson with the agreement of a non-refundable $650 deposit because landlord informed me that she payed someone $300 to clean the apartment. Ms. Patterson was given the $650 deposit the the first month's rent of $650 prior to me moving in. Shortly after moving in, I noticed that the apartment had not been cleaned and there was a great deal of drug paraphanelia in the apartment. I began to noticed bites on my legs and abdomen within a short amount of time. I at first suspected chiggers or fleas, anything but bedbugs. I contacted the apartment manager who left ant and termite spray on the porch in response. As the bites increased, I researched them and the pattern they were in on my body. Everything pointed to bedbugs. My fiance had also been bitten several times after staying with me. At this time, I was sure it was bed bugs. I again contacted the apartment manager to inform her that there were bedbugs in the apartment. She had a vey short, unconcerned response and said that there were no bedbugs there before so if we wanted to get an exterminator ourselves we could. My reasarch tells me that this could cost in excess of $1200. After speaking with her we began to clean the bed. When we flipped the boxsprings over, we found an actual infestation of bedbugs. We took pictures of the infestation. Even after cleaning excessively and putting mattress protectors on, the bugs were still found crawling on the bed. I have attempted to contact the landlord and her apartment manager numerous times about the issue and they will not respond to my calls or texts. I have had to move out of the apartment due to the lack of response from the landlord concerning this issue. I began to have allergic reactions to the bites and no matter how much we cleaned, the bites continued. This is a furnished apartment and the bites began immediately after moving in. According to the landlord tenate act, it is the landlord's responsibility the make the property habitable. Bedbugs are parasites and therefore this furnihsed apartment is definately not habitable. I would like my deposit back because not only did I have to clean the entire apartment myself, I have pictures to prove the severe reaction I had to the bedbugs over the month that I was there. I would also like the remaining 2 months my lease terminated since the landlord did not do her part in making this property habitable.

From Date IP Address Response

Agent Date Response
SYSTEM May 5, 2014 FORCE REQUIRED! After repeated attempts to resolve this complaint; management has FAILED to comply and requires force. The RPA has taken all reasonable efforts to contact the Landlord / Manager. They have REFUSED all request and will require FORCE. This case is closed with a negative disposition.

SYSTEM Sep 17, 2013 LANDLORD RESPONSE PAST DUE: The Landlord has failed to respond to the complaint by: September 16, 2013 .The Landlord will be provided a grace period of 3 additional days to respond. CASE IS PENDING LANDLORD RESPONSE.

SYSTEM Sep 17, 2013 PAST DUE RESPONSE: The Landlord or Manger has FAILED to respond by the deadline set within the complaint notice.

SYSTEM Sep 9, 2013 An email confirmation was sent to the tenant at 09-09-2013 12:39:28. The email included a confirmation of the complaint filing, case number, and pin.

SYSTEM Sep 9, 2013 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: September 15, 2013 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-2859 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.

SYSTEM Sep 9, 2013 LANDLORD / MANAGER MAILING: Complaint Notice is being delivered to:
Joanne Patterson
113 W. Walnut Street
Johnson City, Tennessee 37659

USPS Mail center has confirmed acceptance of the complaint notice parcel and provided confirmation ID: 42047782

SYSTEM Sep 9, 2013 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-2859.

SYSTEM Sep 9, 2013 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation.

SYSTEM Sep 9, 2013 Complaint Accepted by RPA and is pending further processing.

SYSTEM Sep 7, 2013 An email confirmation was sent to the tenant at 09-07-2013 12:08:11. The email included a confirmation of the complaint filing, case number, and pin.

SYSTEM Sep 7, 2013 CONFIRMATION OF COMPLAINT: A complaint about Bed Bug Issue, Return of deposit, lease termination has been filed pertaining to 23-2859 or Joanne Patterson located in Johnson City, Tennessee 37659. Case is pending mailing confirmation.

SYSTEM Sep 7, 2013 Complaint 23-2859 has been filed and is in queue for further processing. Pending further updates and confirmation of mailing.