Landlord Complaint Record: #23-2992

Old Town Lofts    |    Kelly Kuerzel    |    Kansas City    ,    Missouri 64105    Landlord Complaint 23-2992

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REQUIREMENT MET: After mediation it has been determined that the landlord met the minimum requirement for this complaint.

Case Number : 23-2992 Filing Date : Sep 24, 2013
Investigating Agent : Kept Private Case Disposition : Met Minimum Requirement
Complaint Level : Code Landlord Response : Case Closed

Type Title / Link Posted By Date Uploaded Comments
upload Kept Private RPA Mailing Center Sep 27, 2013 The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.

LANDLORD / MGR : Kelly Kuerzel RENTER : Kept Private
Property Name : Old Town Lofts      
Address : 316 Delaware KCMO 64105 816-912-2009 Address : Kept Private
City, State - Zip : Kansas City, Missouri - 64105. City, State - Zip : Paola, Kansas - 66071.
Phone : Kept Private Phone : Kept Private

COMPLAINT : Deposit Problems, Delayed Repair
Fair Resolution according to renter :
  1. Refund of Additional Cleaning fee, $60. 2.Reimbursement for failure to repair Refrigerator over 6 weeks of $326

Address               :   
City, State - Zip   :   , - .


1. The apartment was left in immaculate condition. I left the apartment in better condition than I received it. I talked to two different employees stating that I went above and beyond what was needed. The refund of Additional Cleaning fee, of $62.50 is to be refunded to the address below. 2. Maintenance failed to fix my refrigerator for over 6 weeks. I had to ask several times during my tenancy to fix my refrigerator which was not functioning for 6 weeks. The refrigerator malfunctioned 3 separate times; ruining over $300 worth of food in both the refrigerator and freezer. During this the refrigerator was left unusable for the 6 weeks, violating the terms in our lease. a refund of 50% of 1 month's rent is requested for the reimbursement for the failure to repair the refrigerator for over 6 weeks. The amount of $326.00 is to be sent to the address below. Thank you. Sincerely, Kelsey Debrick 34466 Woodland Rd Paola, Ks 66071

From Date IP Address Response
Landlord Oct 10, 2013 Explain why you can't accept / Offer Alternative Resolution.

Agent Date Response
SYSTEM May 5, 2014 The case has been resolved as 'Met Minimum Requirement'.

SYSTEM Oct 10, 2013 FINAL 3 DAY RESPONSE PERIOD: The RPA is providing a 3 day response period for additional updates by either party. The tenant may at their discretion offer an alternative resolution. Pending further updates.

SYSTEM Oct 10, 2013 Email Sent to Tenant: The RPA has sent an email to the tenant showing managements explanation as to why they can't accept the tenants resolution or provide an alternative resolution.

SYSTEM Oct 10, 2013 LANDLORD UNABLE: According to the response made by Kelly Kertszel, Lydia Jechorek, management is not able to accept the tenant proposed resolution, nor are they able to offer an alternative. This case will be documented as Refused to Mediate.

SYSTEM Oct 10, 2013 LANDLORD EXPLANATION: The Landlord Kelly Kertszel, Lydia Jechorek cannot accept the tenant's resolution nor provide an alternate resolution as per the statement provided: The move out damage charges should have exceeded the amount charged, the unit was not left in immaculate condition, which photograph documentation has been noted and left in move out file There was a wall painted in chalk board paint that was not approved. The refrigerator issue was addressed in a timely manner with work order documentation for further documentation.

SYSTEM Oct 5, 2013 LANDLORD RESPONSE PAST DUE: The Landlord has failed to respond to the complaint by: October 04, 2013 .The Landlord will be provided a grace period of 3 additional days to respond. CASE IS PENDING LANDLORD RESPONSE.

SYSTEM Oct 5, 2013 PAST DUE RESPONSE: The Landlord or Manger has FAILED to respond by the deadline set within the complaint notice.

SYSTEM Oct 4, 2013 EMAIL TO LANDLORD: The RPA has sent an email reminder to Kelly Kertszel, Lydia Jechorek in request for an immediate response to the complaint. Pending Landlord/ Manager Response.

SYSTEM Oct 4, 2013 PENDING LANDLORD RESPONSE: The complaint case is still pending a response from the Landlord or Manager. The landlord has been requested to respond by end of the day. Case pending update from the landlord or manager.

SYSTEM Sep 27, 2013 Delivery Estimate: The complaint notice sent to Kelly Kertszel, Lydia Jechorek 23-2992 Kansas City, Missouri should have arrived or will arrive within 24 hours.

SYSTEM Sep 27, 2013 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: October 03, 2013 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-2992 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.

SYSTEM Sep 27, 2013 LANDLORD / MANAGER MAILING: Complaint Notice is being delivered to:
Kelly Kertszel, Lydia Jechorek
316 Delaware KCMO 64105 816-912-2009
Kansas City, Missouri 64105

USPS Mail center has confirmed acceptance of the complaint notice parcel and provided confirmation ID: 42059996

SYSTEM Sep 27, 2013 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-2992.

SYSTEM Sep 27, 2013 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation.

SYSTEM Sep 27, 2013 Complaint Accepted by RPA and is pending further processing.

SYSTEM Sep 24, 2013 The RPA server has sent an initial email complaint notice to Kelly Kertszel, Lydia Jechorek Old Town Lofts concerning the Complaint filed by the tenant: Deposit Problems, Delayed Repair. The email address was provided by the tenant at the time of filing.

SYSTEM Sep 24, 2013 An email confirmation was sent to the tenant at 09-24-2013 16:25:55. The email included a confirmation of the complaint filing, case number, and pin.

SYSTEM Sep 24, 2013 CONFIRMATION OF COMPLAINT: A complaint about Deposit Problems, Delayed Repair has been filed pertaining to 23-2992 or Kelly Kertszel, Lydia Jechorek located in Kansas City, Missouri 64105. Case is pending mailing confirmation.

SYSTEM Sep 24, 2013 Complaint 23-2992 has been filed and is in queue for further processing. Pending further updates and confirmation of mailing.