Landlord Complaint Record: #23-3038

Ranch Echo Mountain    |    Kim Tester    |    St. George    ,    Utah 84720    Landlord Complaint 23-3038

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WARNING! This property/ landlord refused to mediate a fair resolution or respond to this
complaint. Landlord refused to cooperate.

Case Number : 23-3038 Filing Date : Sep 30, 2013
Investigating Agent : Kept Private Case Disposition : Force Required
Complaint Level : Code Landlord Response : Case Closed

Type Title / Link Posted By Date Uploaded Comments
upload Kept Private RPA Mailing Center Sep 30, 2013 The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.

LANDLORD / MGR : Kim Tester RENTER : Kept Private
Property Name : Ranch Echo Mountain      
Address : 333 South Huntington Drive Address : Kept Private
City, State - Zip : St. George, Utah - 84720. City, State - Zip : Salt Lake City, Utah - 84123.
Phone : Kept Private Phone : Kept Private

COMPLAINT : Pending Repairs Not Fixed
Fair Resolution according to renter :
  1. Repair the leak in the bathroom
  2. Fix the Toilet
  3. Reimburse for RPA filing fees.
  4. Replace the moldy flooring located in the downstairs area that has absorbed the water.
  5. Provide a discount of $50 per day for each day required to work on the rental.

Address               :   
City, State - Zip   :   , - .


The toilet in the upstairs bathroom started leaking in June. I called the landlord to request that the problem be fixed right away. The landlord has since not repaired the leaking bathroom, nor have they responded to my calls. I'm noticing black mold that is starting to form on the walls due to the moisture. I really want to get this problem fixed.

From Date IP Address Response

Agent Date Response
SYSTEM May 5, 2014 FORCE REQUIRED! After repeated attempts to resolve this complaint; management has FAILED to comply and requires force. The RPA has taken all reasonable efforts to contact the Landlord / Manager. They have REFUSED all request and will require FORCE. This case is closed with a negative disposition.

SYSTEM Oct 8, 2013 LANDLORD RESPONSE PAST DUE: The Landlord has failed to respond to the complaint by: October 07, 2013 .The Landlord will be provided a grace period of 3 additional days to respond. CASE IS PENDING LANDLORD RESPONSE.

SYSTEM Oct 8, 2013 PAST DUE RESPONSE: The Landlord or Manger has FAILED to respond by the deadline set within the complaint notice.

SYSTEM Oct 7, 2013 EMAIL TO LANDLORD: The RPA has sent an email reminder to Kim Tester in request for an immediate response to the complaint. Pending Landlord/ Manager Response.

SYSTEM Oct 7, 2013 PENDING LANDLORD RESPONSE: The complaint case is still pending a response from the Landlord or Manager. The landlord has been requested to respond by end of the day. Case pending update from the landlord or manager.

SYSTEM Oct 3, 2013 Delivery Estimate: The complaint notice sent to Kim Tester Ranch Echo Mountain St. George, Utah should have arrived or will arrive within 24 hours.

SYSTEM Sep 30, 2013 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: October 06, 2013 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-3038 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.

SYSTEM Sep 30, 2013 LANDLORD / MANAGER MAILING: Complaint Notice is being delivered to:
Kim Tester
333 South Huntington Drive
St. George, Utah 84720

USPS Mail center has confirmed acceptance of the complaint notice parcel and provided confirmation ID: 42064920

SYSTEM Sep 30, 2013 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-3038.

SYSTEM Sep 30, 2013 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation.

SYSTEM Sep 30, 2013 Complaint Accepted by RPA and is pending further processing.

SYSTEM Sep 30, 2013 The RPA server has sent an initial email complaint notice to Kim Tester Ranch Echo Mountain concerning the Complaint filed by the tenant: Pending Repairs Not Fixed. The email address was provided by the tenant at the time of filing.

SYSTEM Sep 30, 2013 An email confirmation was sent to the tenant at 09-30-2013 03:45:22. The email included a confirmation of the complaint filing, case number, and pin.

SYSTEM Sep 30, 2013 CONFIRMATION OF COMPLAINT: A complaint about Pending Repairs Not Fixed has been filed pertaining to 23-3038 or Kim Tester located in St. George , Utah 84720. Case is pending mailing confirmation.

SYSTEM Sep 30, 2013 Complaint 23-3038 has been filed and is in queue for further processing. Pending further updates and confirmation of mailing.