Landlord Complaint Record: #23-3153

Kahala Real LLC, Kahala Towers    |    Claire Takane, Jan Nguyen    |    Honolulu    ,    Hawaii 96816    Landlord Complaint 23-3153

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WARNING! This property/ landlord refused to mediate a fair resolution or respond to this
complaint. Landlord refused to cooperate.

REPORT ONLY : This case will not be assigned to an RPA® Agent.
Case Number : 23-3153 Filing Date : Oct 16, 2013
Investigating Agent : N/A (Report Only) Case Disposition : N/A (Report Only)
Complaint Level : Code Landlord Response : N/A (Report Only)

Type Title / Link Posted By Date Uploaded Comments
upload Kept Private RPA Mailing Center Oct 18, 2013 The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.

LANDLORD / MGR : Claire Takane, Jan Nguyen RENTER : Kept Private
Property Name : Kahala Real LLC, Kahala Towers      
Address : PO box 10302 Address : Kept Private
City, State - Zip : Honolulu, Hawaii - 96816. City, State - Zip : Honolulu, Hawaii - 96816.
Phone : Kept Private Phone : Kept Private

COMPLAINT : Undisclosed construction inhibiting our quality of life
Fair Resolution according to renter :
  1. Move out on Oct 30th,2013 with a full refund of our security deposit ($2750)

Address               :   4300 Waialae Ave #PHB2
City, State - Zip   :   Honolulu, Hawaii - 96816.


Below is the email I sent Jan after she finally returned my multiple calls and messages I had left for her prior to 10/11/2013. I had been calling her for over a week to try to resolve the issue. She said she was in tax court when I finally heard back from her over a week later. I explained how distruptive the construction has been and asked why she never mentioned the impending construction during our lease signing only 20 days prior. She said she didnt know about the construction, but then later admitted that she was aware that there was construction scheduled to start that she never mentioned to us because she thought the AOA had put the project on hold: Good Afternoon, As discussed on the phone on 10/10/2013, Kahala Towers is under construction till the end of 2014 according to the property manager. Currently they are jackhammering at 7:30am and removing the paint and concrete from the hall ways. This is causing major disruptions in our quality of life. Every night I get home from work and there are paint chips and sediment all over my bed and my room. This is unacceptable. The resident manager implied that you were aware of the construction and the conditions. You never mentioned any of the construction to Stacy or I during the lease signing and therefore we feel it is against the Tenant/ Landlord Laws for Hawaii. Other concerns that you are aware of, but have yet to address include: We never received a mailbox key. We moved in on Sept 20 and it has been 20 days that we have not been able to check our mail, this is unacceptable and against our federal liberties. The stove top only has two functioning coils. Both toilets run. And there are still several outlets in the kitchen that don't work. I have pictures that i will email to you of the construction and the mess it is making in the unit. I will email them separately from my phone. I have discussed they issues with Stacy and we both feel that these issues have made this unit unlivable. And by the standards written in the Tenant/Landlord Laws we would like to discontinue our lease with no financial repercussions on Oct 31st, 2013.

From Date IP Address Response

Agent Date Response
SYSTEM May 5, 2014 FORCE REQUIRED! After repeated attempts to resolve this complaint; management has FAILED to comply and requires force. The RPA has taken all reasonable efforts to contact the Landlord / Manager. They have REFUSED all request and will require FORCE. This case is closed with a negative disposition.

SYSTEM Nov 10, 2013 Final Review Period: The RPA has provided both parties with a 3 day review period for final comments or statements. This case will closed if no additional updates or responses are made for 7 days. Should no responses be made by either party this complaint will be closed.

SYSTEM Nov 10, 2013 Final Delivery Estimate: The 2nd written complaint notice sent to {Landlord Name} | {apartment name} | {City, State} is expected to arrive today or within 24 hours.

SYSTEM Nov 7, 2013 Email Sent to Tenant: The RPA sent the tenant an email. The tenant has been contacted about the pending case closure and requested to make any final comments or statements about this complaint; which will be included on the public record.

SYSTEM Nov 7, 2013 EMAIL TO LANDLORD: The RPA has sent an email to the landlord: Claire Takane, Jan Nguyen. The landlord has been provided with an opportunity to provide any comments or statements concerning this complaint which will be included on the final complaint record.

SYSTEM Nov 7, 2013 FINAL COMPLAINT REVIEW: The RPA is providing a final review period to allow the tenant or landlord to update the complaint with any information that they would like to be included on the final apartment/ compalint review for: Claire Takane, Jan Nguyen Kahala Real LLC, Kahala Towers, {City, State Zip) Following the review period this case will be evaluated for closure.

SYSTEM Nov 7, 2013 WARNING! The landlord; Claire Takane, Jan Nguyen, of Kahala Real LLC, Kahala Towers Honolulu, Hawaii 96816 has been contacted numerous times via written notices sent to . Despite repeated request management has failed to respond within the reasonable time-frames set within this complaint process. The RPA acts without bias during the complaint process. Failure to cooperate is unprofessional and will be documented as such on the landlord public record database.

SYSTEM Nov 5, 2013 Final Grace Period: The RPA is providing a final 48 hour grace period. Should the landlord fail to respond within this period it may force the RPA to close this complaint due to Claire Takane, Jan Nguyen, Kahala Real LLC, Kahala Towers failure to comply. Failure to comply with this complaint will result in a negative public record. Pending Final Grace Period.

SYSTEM Nov 5, 2013 FINAL DEADLINE MISSED: Management has been provided with multiple mailings and request to respond to this complaint. Despite repeated attempts to contact the Landlord/ Manager; they have now FAILED to respond to the second extended deadline.

SYSTEM Nov 4, 2013 FINAL EMAIL TO LANDLORD: The RPA has sent a final email to the landlord to request a response to this complaint concerning "Undisclosed construction inhibiting our quality of life." The landlord has also been provided with other written notices. Complaint is pending a response from the landlord or manager.

SYSTEM Nov 4, 2013 FINAL RESPONSE DEADLINE: The Landlord/ Manager has been contacted via written mail and provided with a final deadline to respond to this complaint. The deadline for a response is today by 7:00pm.

SYSTEM Oct 26, 2013 LANDLORD RESPONSE PAST DUE: The Landlord has failed to respond to the complaint by: October 25, 2013 .The Landlord will be provided a grace period of 3 additional days to respond. CASE IS PENDING LANDLORD RESPONSE.

SYSTEM Oct 26, 2013 PAST DUE RESPONSE: The Landlord or Manger has FAILED to respond by the deadline set within the complaint notice.

SYSTEM Oct 25, 2013 EMAIL TO LANDLORD: The RPA has sent an email reminder to Claire Takane, Jan Nguyen in request for an immediate response to the complaint. Pending Landlord/ Manager Response.

SYSTEM Oct 25, 2013 PENDING LANDLORD RESPONSE: The complaint case is still pending a response from the Landlord or Manager. The landlord has been requested to respond by end of the day. Case pending update from the landlord or manager.

SYSTEM Oct 18, 2013 Delivery Estimate: The complaint notice sent to Claire Takane, Jan Nguyen 23-3153 Honolulu, Hawaii should have arrived or will arrive within 24 hours.

SYSTEM Oct 18, 2013 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: October 24, 2013 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-3153 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.

SYSTEM Oct 18, 2013 LANDLORD / MANAGER MAILING: Complaint Notice is being delivered to:
Claire Takane, Jan Nguyen
PO box 10302
Honolulu, Hawaii 96816

USPS Mail center has confirmed acceptance of the complaint notice parcel and provided confirmation ID:

SYSTEM Oct 18, 2013 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-3153.

SYSTEM Oct 18, 2013 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation.

SYSTEM Oct 18, 2013 Complaint Accepted by RPA and is pending further processing.