Landlord Complaint Record: #23-3283

Top Of Alabama Regional Housing Authority    |    Rose Hicks    |    Gurley    ,    Alabama 35748    Landlord Complaint 23-3283

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WARNING! This property/ landlord refused to mediate a fair resolution or respond to this
complaint. Landlord refused to cooperate.

Case Number : 23-3283 Filing Date : Nov 8, 2013
Investigating Agent : Kept Private Case Disposition : Force Required
Complaint Level : Code Landlord Response : Case Closed

Type Title / Link Posted By Date Uploaded Comments
upload Kept Private RPA Mailing Center Nov 9, 2013 The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.

LANDLORD / MGR : Rose Hicks RENTER : Kept Private
Property Name : Top Of Alabama Regional Housing Authority      
Address : 280 Gurley Pike Address : Kept Private
City, State - Zip : Gurley, Alabama - 35748. City, State - Zip : Gurley, Alabama - 35748.
Phone : Kept Private Phone : Kept Private

COMPLAINT : Bed Bug Infestation
Fair Resolution according to renter :
  1. Provide Professional Treatment
  2. Reimburse for RPA Fees
  3. Reimburse for matteress covers, pillow cases and Beg bug sprays

Address               :   
City, State - Zip   :   , - .


We got the keys on October 17 2013, and was told to wait until after 12 o' clock that afternoon to go in due to the wax on the floors was still wet. So, we begin moving our things in on Friday Oct. 18. Late that night around 11:30, I went into the bathroom to hang the shower curtain and noticed a bunch of small bugs running around on top of the husbands jersey that was laying on top of the bathroom sink. So I tried to squish one of them, thinking it was a roach, and it didn't die. So, I continued to look at them and brown bug ran out from underneath the shower curtain ( I had just washed the shower curtain that night before bringing it to the apartment) that I had laid on top of the sink and ten minutes earlier. As soon as I see it I say to myself BED BUG! I run to get some tape from the kitchen and put it across the big one, to have a closer look. I looked under the rim of the bathroom sink and saw clusters of very tiny ones just runing in a group. I got a trash bag and picked the jersey and shower curtain up and placed them inside the bag, tied it up and threw them away. So, I didnt sleep at all this night, i called the rent office cell phone about two o' clock of course no answer. So, I went to wal-mart at about 3:30 am and bought hot shot bed bug spray and alcohol in a spray bottle. Later Saturday my niece bought some hot shot fogger, we se them off. I talked to Rose on that Monday and She told me to try some kerosen, so I did. I also, had cook's pest control to give me an estimate on treatments. Rose bought me some beg bug killer in a yellow jug and told me to apply it . She also, had the maintenance man to bring the same hot shot spray and fogger that I had already tried. I asked for some professional help on Oct. 29. Still no word on that.

From Date IP Address Response

Agent Date Response
SYSTEM May 6, 2014 OFFICIAL COPY OF COMPLAINT: An official copy of the complaint has been requested by the tenant and mailed out by the nearest mailing center. The tenant should receive the copy of complaint within 3 days.

SYSTEM May 5, 2014 FORCE REQUIRED! After repeated attempts to resolve this complaint; management has FAILED to comply and requires force. The RPA has taken all reasonable efforts to contact the Landlord / Manager. They have REFUSED all request and will require FORCE. This case is closed with a negative disposition.

SYSTEM Nov 17, 2013 LANDLORD RESPONSE PAST DUE: The Landlord has failed to respond to the complaint by: November 16, 2013 .The Landlord will be provided a grace period of 3 additional days to respond. CASE IS PENDING LANDLORD RESPONSE.

SYSTEM Nov 17, 2013 PAST DUE RESPONSE: The Landlord or Manger has FAILED to respond by the deadline set within the complaint notice.

SYSTEM Nov 16, 2013 PENDING LANDLORD RESPONSE: The complaint case is still pending a response from the Landlord or Manager. The landlord has been requested to respond by end of the day. Case pending update from the landlord or manager.

SYSTEM Nov 9, 2013 Delivery Estimate: The complaint notice sent to Rose Hicks 23-3283 Gurley, Alabama should have arrived or will arrive within 24 hours.

SYSTEM Nov 9, 2013 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: November 15, 2013 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-3283 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.

SYSTEM Nov 9, 2013 LANDLORD / MANAGER MAILING: Complaint Notice is being delivered to:
Rose Hicks
280 Gurley Pike
Gurley, Alabama 35748

USPS Mail center has confirmed acceptance of the complaint notice parcel and provided confirmation ID: 0

SYSTEM Nov 9, 2013 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-3283.

SYSTEM Nov 9, 2013 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation.

SYSTEM Nov 9, 2013 Complaint Accepted by RPA and is pending further processing.

SYSTEM Nov 8, 2013 An email confirmation was sent to the tenant at 11-08-2013 15:28:47. The email included a confirmation of the complaint filing, case number, and pin.

SYSTEM Nov 8, 2013 An email confirmation was sent to the tenant at 11-08-2013 15:10:34. The email included a confirmation of the complaint filing, case number, and pin.

SYSTEM Nov 8, 2013 An email confirmation was sent to the tenant at 11-08-2013 15:07:35. The email included a confirmation of the complaint filing, case number, and pin.

SYSTEM Nov 8, 2013 CONFIRMATION OF COMPLAINT: A complaint about Bed Bug Infestation has been filed pertaining to 23-3283 or Rose Hicks located in Gurley, Alabama 35748. Case is pending mailing confirmation.

SYSTEM Nov 8, 2013 Complaint 23-3283 has been filed and is in queue for further processing. Pending further updates and confirmation of mailing.