Landlord Complaint Record: #23-3305

Vista Grande Retirement Apartments    |    Linda Abrahamson    |    Rio Rancho    ,    New Mexico 87124    Landlord Complaint 23-3305

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WARNING! This property/ landlord refused to mediate a fair resolution or respond to this
complaint. Landlord refused to cooperate.

Case Number : 23-3305 Filing Date : Nov 13, 2013
Investigating Agent : Kept Private Case Disposition : Force Required
Complaint Level : Code Landlord Response : Case Closed

Type Title / Link Posted By Date Uploaded Comments
upload Kept Private Renter Nov 24, 2013
Attachment reflects the garnishment-proof status of senior pension and Social Security unearned income.

upload Kept Private Renter Nov 13, 2013
PDF of harrassing fees

upload Kept Private Renter Nov 13, 2013
Iron fence is on right side of photo

upload Kept Private RPA Mailing Center Nov 15, 2013 The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.

LANDLORD / MGR : Linda Abrahamson RENTER : Kept Private
Property Name : Vista Grande Retirement Apartments      
Address : 4101 Meadowlark Ln SE Address : Kept Private
City, State - Zip : Rio Rancho, New Mexico - 87124. City, State - Zip : Rio Rancho, New Mexico - 87124.
Phone : Kept Private Phone : Kept Private

COMPLAINT : Harrassing Billing Following Settlement Of #23-3057
Fair Resolution according to renter :
  1. Waiving Of Any And All Fees Following Move-out Settlement (#23-3057)

Address               :   
City, State - Zip   :   , - .


I filed case #23-3057 on October 1, 2013 regarding my need to terminate my lease early at Vista Grande Retirement Apartments due to the toxic living environment and harassment I experienced over it's pet policy. I had faxed Monarch Properties District Manager Theresa Kester on 8/30/13 and made a generous offer for Monarch Properties/Vista Grande to retain the $475 sum comprising a $175 security deposit and $300 pet deposit as well as the $258 iron fence (see photo attached) I had erected at my apartment. I offered this to cover any and all exit fees. Also, since this sum included a security deposit, I felt it was sufficient to cover any and all alleged damage to the apartment at the time of my move-out. However, recently, despite what I perceived as acceptance of my settlement offer, Vista Grande Leasing Agent Linda Abrahamson mailed me a bill for $863.36 which lists $600 for lease termination fee (see attachment). Also showing on this document is $107.12 as "balance at move-out" which is unexplained, and $217 for "rental concession", also unexplained. The $46.36 shown for final electric charges is just as bogus as the $42.12 electric bill previously received which Abrahamson admitted to a neighbor/friend/tenant (whose bill was the same amount as mine) that the sum was inaccurate since the meters on our side of the complex were broken. Abrahamson took $20 off of my friend's bill but made no effort to fairly adjust mine. This is typical of the unfair treatment I experienced at Vista Grande at the hands of Abrahamson. My offer of the $475 plus the retention of the $258 iron fence at my unit was made as a final and complete settlement to my move-out. Accordingly, I am asking that the $495.48 "balance" reflected on the attachment be waived because as a senior living on a sparse income, I do not have the means to pay it.

From Date IP Address Response
Renter Nov 24, 2013 1.11/24/13: Having heard no reply to my Rental Protection Agency complaint #23-3305 from Abrahamson of Vista Grande Apartments, I am alerting Monarch Properties of the fact that seniors in New Mexico enjoy the protection from garnishment of their pensions in the same way that the Federal Government protects Social Security income (see attachment entitled "Senior Monetary Safeguard"). The $475 plus the $258 iron fence left at my former unit is a fair and reasonable settlement proposal for my early move-out and sufficient enough to cover any and all legitimate expenses. Although I had hoped for an amicable parting, this may prove not to be the case. I have moved on and hope Vista Grande/Monarch Properties can do so as well.

Agent Date Response
SYSTEM May 5, 2014 FORCE REQUIRED! After repeated attempts to resolve this complaint; management has FAILED to comply and requires force. The RPA has taken all reasonable efforts to contact the Landlord / Manager. They have REFUSED all request and will require FORCE. This case is closed with a negative disposition.

SYSTEM Nov 24, 2013 New file uploaded by Tenant.

SYSTEM Nov 23, 2013 LANDLORD RESPONSE PAST DUE: The Landlord has failed to respond to the complaint by: November 22, 2013 .The Landlord will be provided a grace period of 3 additional days to respond. CASE IS PENDING LANDLORD RESPONSE.

SYSTEM Nov 23, 2013 PAST DUE RESPONSE: The Landlord or Manger has FAILED to respond by the deadline set within the complaint notice.

SYSTEM Nov 22, 2013 EMAIL TO LANDLORD: The RPA has sent an email reminder to Linda Abrahamson in request for an immediate response to the complaint. Pending Landlord/ Manager Response.

SYSTEM Nov 22, 2013 PENDING LANDLORD RESPONSE: The complaint case is still pending a response from the Landlord or Manager. The landlord has been requested to respond by end of the day. Case pending update from the landlord or manager.

SYSTEM Nov 15, 2013 Delivery Estimate: The complaint notice sent to Linda Abrahamson 23-3305 Rio Rancho, New Mexico should have arrived or will arrive within 24 hours.

SYSTEM Nov 15, 2013 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: November 21, 2013 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-3305 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.

SYSTEM Nov 15, 2013 LANDLORD / MANAGER MAILING: Complaint Notice is being delivered to:
Linda Abrahamson
4101 Meadowlark Ln SE
Rio Rancho, New Mexico 87124

USPS Mail center has confirmed acceptance of the complaint notice parcel and provided confirmation ID: 42097975

SYSTEM Nov 15, 2013 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-3305.

SYSTEM Nov 15, 2013 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation.

SYSTEM Nov 15, 2013 Complaint Accepted by RPA and is pending further processing.

SYSTEM Nov 13, 2013 New file uploaded by Tenant.

SYSTEM Nov 13, 2013 New image uploaded by Tenant.

SYSTEM Nov 13, 2013 The RPA server has sent an initial email complaint notice to Linda Abrahamson Vista Grande Retirement Apartments concerning the Complaint filed by the tenant: Harrassing Billing Following Settlement Of #23-3057. The email address was provided by the tenant at the time of filing.

SYSTEM Nov 13, 2013 An email confirmation was sent to the tenant at 11-13-2013 19:45:00. The email included a confirmation of the complaint filing, case number, and pin.

SYSTEM Nov 13, 2013 CONFIRMATION OF COMPLAINT: A complaint about Harrassing billing following settlement of #23-3057 has been filed pertaining to 23-3305 or Linda Abrahamson located in Rio Rancho, New Mexico 87124. Case is pending mailing confirmation.

SYSTEM Nov 13, 2013 Complaint 23-3305 has been filed and is in queue for further processing. Pending further updates and confirmation of mailing.