Landlord Complaint Record: #23-3338

Lisa    |    Seattle    ,    Washington 98125    Landlord Complaint 23-3338

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WARNING! This property/ landlord refused to mediate a fair resolution or respond to this
complaint. Landlord refused to cooperate.

Case Number : 23-3338 Filing Date : Nov 19, 2013
Investigating Agent : Kept Private Case Disposition : Force Required
Complaint Level : Code Landlord Response : Case Closed

Type Title / Link Posted By Date Uploaded Comments
upload Kept Private RPA Mailing Center Nov 21, 2013 The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.

LANDLORD / MGR : Lisa RENTER : Kept Private
Property Name :      
Address : 11300 3rd Ave Ne Address : Kept Private
City, State - Zip : Seattle, Washington - 98125. City, State - Zip : Seattle, Washington - 98125.
Phone : Kept Private Phone : Kept Private

COMPLAINT : Horrible Customer Service( Landlord Is Unable To Do Her Job)
Fair Resolution according to renter :
  1. Landloard (Lisa) Manager Contact Phone

Address               :   
City, State - Zip   :   , - .


I have been in this apartment for the last 3 years and always paid my bill on time,unfortunately I receive warning mail on my door every month for the bill I already paid because the manager(Lisa) failed to updated her system.She is a horrible customer service I have ever known . This happens not only once or twice, it happens three consecutive months. I asked her to give me her manager's contact number but she disrespectfully declined to give her manager's number.I decided to move out and gave her one month notice over the phone and she told me to put it in written notice and I put it in mailbox since my working hours is Mon-Fri and unable to get her in office. She threw the notice away and said she didn't get the notice and told me to pay for the next month rent for which I am not going to live in apartment.Again I,asked her for her manager contact phone so that I can talk to the manager and resolve the issue. But she disrespectfully denied even talking to me and told me to get out of her office in a very disrespectfully way .I have all evidence that she is not really working her job properly. I have all the warning letter and witness.She knows that and that's why she is not willing to give her managers contact number. Thanks,

From Date IP Address Response

Agent Date Response
SYSTEM May 5, 2014 FORCE REQUIRED! After repeated attempts to resolve this complaint; management has FAILED to comply and requires force. The RPA has taken all reasonable efforts to contact the Landlord / Manager. They have REFUSED all request and will require FORCE. This case is closed with a negative disposition.

SYSTEM Nov 29, 2013 LANDLORD RESPONSE PAST DUE: The Landlord has failed to respond to the complaint by: November 28, 2013 .The Landlord will be provided a grace period of 3 additional days to respond. CASE IS PENDING LANDLORD RESPONSE.

SYSTEM Nov 29, 2013 PAST DUE RESPONSE: The Landlord or Manger has FAILED to respond by the deadline set within the complaint notice.

SYSTEM Nov 28, 2013 PENDING LANDLORD RESPONSE: The complaint case is still pending a response from the Landlord or Manager. The landlord has been requested to respond by end of the day. Case pending update from the landlord or manager.

SYSTEM Nov 21, 2013 Delivery Estimate: The complaint notice sent to Lisa 23-3338 Seattle, Washington should have arrived or will arrive within 24 hours.

SYSTEM Nov 21, 2013 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: November 27, 2013 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-3338 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.

SYSTEM Nov 21, 2013 LANDLORD / MANAGER MAILING: Complaint Notice is being delivered to:
11300 3rd Ave Ne
Seattle, Washington 98125

USPS Mail center has confirmed acceptance of the complaint notice parcel and provided confirmation ID: 42102122

SYSTEM Nov 21, 2013 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-3338.

SYSTEM Nov 21, 2013 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation.

SYSTEM Nov 21, 2013 Complaint Accepted by RPA and is pending further processing.

SYSTEM Nov 19, 2013 CONFIRMATION OF COMPLAINT: A complaint about Horrible customer service( landlord is unable to do her job) has been filed pertaining to 23-3338 or Lisa located in seattle, Washington 98125. Case is pending mailing confirmation.

SYSTEM Nov 19, 2013 Complaint 23-3338 has been filed and is in queue for further processing. Pending further updates and confirmation of mailing.