Landlord Complaint Record: #23-3495

Stephen Pizzo    |    Smithfield    ,    Rhode Island 02917    Landlord Complaint 23-3495

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RESOLVED! This complaint has been resolved. Landlord acted professionally by providing a fair and prompt resolution.

Case Number : 23-3495 Filing Date : Dec 27, 2013
Investigating Agent : Kept Private Case Disposition : Resolved
Complaint Level : Code Landlord Response : Case Closed

Type Title / Link Posted By Date Uploaded Comments
upload Kept Private RPA Mailing Center Dec 30, 2013 The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.

LANDLORD / MGR : Stephen Pizzo RENTER : Kept Private
Property Name :      
Address : 45 E Lantern Rd Address : Kept Private
City, State - Zip : Smithfield, Rhode Island - 02917. City, State - Zip : Providence, Rhode Island - 02909.
Phone : Kept Private Phone : Kept Private

COMPLAINT : Repair Issues
Fair Resolution according to renter :
  1. My Resolution Is To Have Thse Holes In This Apartment Covered And The Smell Of Dead Rat Removed

Address               :   
City, State - Zip   :   , - .


I am writing in regard to the condition of my rental unit located at 44 Barbara St Apt 3R Providence, RI. I have previously voiced my concerns directly to you (the landlord-Steve Pizzo) as to the severity of the multiple health hazards occurring inside the residence. Upon the agreement of renting I also verbally advised of my son’s and my own severe asthma allergies and was advised of the maintenance taken in the apartments to be satisfactory-however it is not. The health hazards are as follows: 1) Multiple Vermin Infestations Multiple holes under the kitchen and bathroom sinks which are allowing rats to enter the residence- the traps and cleaning I have done are not sufficient to remedy this as I continue to see animal defecation in my cabinets and around my food. Cockroaches are continually being found in the kitchen area and are now spreading to the rest of the rooms. The sprays I have purchased have done little to curb this problem. 2) Mold I have mold growing around the kitchen sink which appears to be increasing no matter how often I attempt to rectify it. 3) Birds There are bird nests directly above the living and bedroom windows which is allowing excrement into the windowsills and therefore I am unable to safely leave or open my windows due to this,

From Date IP Address Response
Landlord Jan 7, 2014 Accept Tenant's Resolution.

Agent Date Response
SYSTEM May 5, 2014 CASE RESOLVED: This complaint has is now closed with a disposition of RESOLVED.

SYSTEM Jan 7, 2014 Email Confirmation Sent: The RPA servers have sent an email to the tenant to inform them of the landlord's acceptance.

SYSTEM Jan 7, 2014 CASE REMAINS OPEN: The Complaint Case 23-3495 will remain open through 2013-11-30 as stated by the landlord as the date this complaint would be resolved. Either party may update the complaint with the status of the resolution.

SYSTEM Jan 7, 2014 Digital Signature Accepted: As a legally binding agreement the landlord; Stephen Pizzo, digitally signed the acceptance of the tenant's proposed resolutions. As part of their acceptance a digital signature was provided. The RPA has further documented the acceptance of these terms by recording the Internet Protocol used by the landlord.

SYSTEM Jan 7, 2014 LANDLORD AGREEMENT TO RESOLUTION: The Landlord; Stephen Pizzo has agreed to accept the tenant's purposed resolution. My Resolution Is To Have Thse Holes In This Apartment Covered And The Smell Of Dead Rat Removed Management has agreed to complete this agreement by: 2013-11-30.

SYSTEM Jan 7, 2014 LANDLORD RESPONSE PAST DUE: The Landlord has failed to respond to the complaint by: January 06, 2014 .The Landlord will be provided a grace period of 3 additional days to respond. CASE IS PENDING LANDLORD RESPONSE.

SYSTEM Jan 7, 2014 PAST DUE RESPONSE: The Landlord or Manger has FAILED to respond by the deadline set within the complaint notice.

SYSTEM Jan 6, 2014 PENDING LANDLORD RESPONSE: The complaint case is still pending a response from the Landlord or Manager. The landlord has been requested to respond by end of the day. Case pending update from the landlord or manager.

SYSTEM Dec 30, 2013 Delivery Estimate: The complaint notice sent to Stephen Pizzo 23-3495 Smithfield, Rhode Island should have arrived or will arrive within 24 hours.

SYSTEM Dec 30, 2013 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: January 05, 2014 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-3495 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.

SYSTEM Dec 30, 2013 LANDLORD / MANAGER MAILING: Complaint Notice is being delivered to:
Stephen Pizzo
45 E Lantern Rd
Smithfield, Rhode Island 02917

USPS Mail center has confirmed acceptance of the complaint notice parcel and provided confirmation ID: 42126319

SYSTEM Dec 30, 2013 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-3495.

SYSTEM Dec 30, 2013 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation.

SYSTEM Dec 30, 2013 Complaint Accepted by RPA and is pending further processing.

SYSTEM Dec 27, 2013 An email confirmation was sent to the tenant at 12-27-2013 20:03:21. The email included a confirmation of the complaint filing, case number, and pin.

SYSTEM Dec 27, 2013 CONFIRMATION OF COMPLAINT: A complaint about Repair Issues has been filed pertaining to 23-3495 or Stephen Pizzo located in Smithfield, Rhode Island 02917. Case is pending mailing confirmation.

SYSTEM Dec 27, 2013 Complaint 23-3495 has been filed and is in queue for further processing. Pending further updates and confirmation of mailing.