Landlord Complaint Record: #23-3647

Tiburon View    |    Sarah Hosier    |    Omaha    ,    Nebraska 68136    Landlord Complaint 23-3647

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WARNING! This property/ landlord refused to mediate a fair resolution or respond to this
complaint. Landlord refused to cooperate.

Case Number : 23-3647 Filing Date : Feb 4, 2014
Investigating Agent : Kept Private Case Disposition : Force Required
Complaint Level : Code Landlord Response : Case Closed

Type Title / Link Posted By Date Uploaded Comments
upload Kept Private RPA Mailing Center Feb 6, 2014 The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.

LANDLORD / MGR : Sarah Hosier RENTER : Kept Private
Property Name : Tiburon View      
Address : 16895 Oakmont Drive Address : Kept Private
City, State - Zip : Omaha, Nebraska - 68136. City, State - Zip : Gretna, Nebraska - 68028.
Phone : Kept Private Phone : Kept Private

COMPLAINT : Security Deposit
Fair Resolution according to renter :
  1. Refund $400.00 Deposti

Address               :   
City, State - Zip   :   , - .


I went to Tiburon View appartment complex on 1/19/14. I did complete an application form that was explained to me by Judy Kirchmann that i needed to provide a $35.00 non refundable fee so they could run a check on my credit. I did view appartment #22 and was advised by Judy there was another couple wanting this appartment as well and if i placed a $400.00 deposit it would hold the appartment and if I chose to not rent with them it would not be cashed and returned. I recieved a phone call from the appartment complex on 1/30/14 stating the appartment was now ready and wanting to know when i would be able to come in and sign a lease and take possession of the appartment. I was out of town due to work and was unable to contact the appartment until 2/1/14 where I stated to Judy that I was not ready to move this weekend. Judy stated to me another couple was able to take possession of the appartment today. I told Judy if she had another couple - she could rent mine to them and I would like my deposit back. Judy stated she would speak with Sarah about this. If i would have known they were going to keep my deposit, i would have kept the appartment. Sarah cashed my $400.00 deposit on 2/3/14 and the check cleared on 2/4/14. I have asked Sarah via email to return my deposit and she refuses to do so.

From Date IP Address Response

Agent Date Response
SYSTEM May 5, 2014 FORCE REQUIRED! After repeated attempts to resolve this complaint; management has FAILED to comply and requires force. The RPA has taken all reasonable efforts to contact the Landlord / Manager. They have REFUSED all request and will require FORCE. This case is closed with a negative disposition.

SYSTEM Feb 14, 2014 LANDLORD RESPONSE PAST DUE: The Landlord has failed to respond to the complaint by: February 13, 2014 .The Landlord will be provided a grace period of 3 additional days to respond. CASE IS PENDING LANDLORD RESPONSE.

SYSTEM Feb 14, 2014 PAST DUE RESPONSE: The Landlord or Manger has FAILED to respond by the deadline set within the complaint notice.

SYSTEM Feb 13, 2014 EMAIL TO LANDLORD: The RPA has sent an email reminder to Sarah Hosier in request for an immediate response to the complaint. Pending Landlord/ Manager Response.

SYSTEM Feb 13, 2014 PENDING LANDLORD RESPONSE: The complaint case is still pending a response from the Landlord or Manager. The landlord has been requested to respond by end of the day. Case pending update from the landlord or manager.

SYSTEM Feb 6, 2014 Delivery Estimate: The complaint notice sent to Sarah Hosier 23-3647 Omaha, Nebraska should have arrived or will arrive within 24 hours.

SYSTEM Feb 6, 2014 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: February 12, 2014 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-3647 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.

SYSTEM Feb 6, 2014 LANDLORD / MANAGER MAILING: Complaint Notice is being delivered to:
Sarah Hosier
16895 Oakmont Drive
Omaha, Nebraska 68136

USPS Mail center has confirmed acceptance of the complaint notice parcel and provided confirmation ID: 0

SYSTEM Feb 6, 2014 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-3647.

SYSTEM Feb 6, 2014 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation.

SYSTEM Feb 6, 2014 Complaint Accepted by RPA and is pending further processing.

SYSTEM Feb 4, 2014 CONFIRMATION OF COMPLAINT: A complaint about Security Deposit has been filed pertaining to 23-3647 or Sarah Hosier located in Omaha, Nebraska 68136. Case is pending mailing confirmation.

SYSTEM Feb 4, 2014 Complaint 23-3647 has been filed and is in queue for further processing. Pending further updates and confirmation of mailing.