Landlord Complaint Record: #23-3807

Heritage Place Apartments    |    Doris Pedraza-Gonzalez    |    Franklin    ,    Tennessee 37067    Landlord Complaint 23-3807

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RESOLVED! This complaint has been resolved. Landlord acted professionally by providing a fair and prompt resolution.

Case Number : 23-3807 Filing Date : Mar 17, 2014
Investigating Agent : Kept Private Case Disposition : Resolved
Complaint Level : Code Landlord Response : Case Closed

Type Title / Link Posted By Date Uploaded Comments
upload Kept Private RPA Mailing Center Mar 18, 2014 The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.

LANDLORD / MGR : Doris Pedraza-Gonzalez RENTER : Kept Private
Property Name : Heritage Place Apartments      
Address : 700 Westminster Drive Address : Kept Private
City, State - Zip : Franklin, Tennessee - 37067. City, State - Zip : Franklin, Tennessee - 37067.
Phone : Kept Private Phone : Kept Private

COMPLAINT : I Am Being Held Responsible For Bed Bug Removal And I Am Not A Fault.
Fair Resolution according to renter :
  1. 1. Landlord Schedules And Takes Responsibility For The Cost Of The Bed Bug Removal.

Address               :   
City, State - Zip   :   , - .


I would like Heritage Place Apartments to have my apartment thermal treated for Bed Bugs. I do not feel as if I should be held responsible for the treatment. I have never had an issue with bed bugs before I moved here, neither did my room mate. I started experiencing weird rashes in November and paid really no attention to them until this past month. I have been waking up with bug bites on my arms, legs and lower back and I started to believe it was bed bugs when I noticed the bites came in threes. I did my research and I came to the conclusion bed bugs. I informed the Heritage Place office and they automatically threw the lease at me and said my room mate and I were responsible for the full cost treatment of their choice. Two days later an exterminator finally made it to our apartment to check for infestation. He said there were no signs of one. In conversation he had also brought up after being asked that he had treated this very apartment before, as well as others in the complex. A few days later I was brushing my teeth and discovered a fairly big bed bug on my bathroom wall (I did take a picture of it to be sure) . I found this a little weird considering it was the bathroom and I had seen signs of them no where else. I then discovered one in the shower and a day or so ago in my bathroom sink. i personally called the exterminator myself and asked him to come look again. He told me that he was already coming out to the complex to investigate another possible infestation. The exterminator (Brady from ThermalRid) took a look at the picture on my phone and then checked again for an infestation. He told me that the picture was definitely a bed bug but still he seen no signs of an infestation but he definitely thought they were there. I asked about possibilities of them coming from other apartments he said that it was great possibility. He also stated that he wanted to check the apartment next to me considering my bedroom and bathroom were connected to the neighbors and I was the only one with bites in the apartment. I called Doris Gonzalez a few days ago and they asked her if the other apartments have been checked for bed bugs like she and Brady had discussed to me would happen. She mentioned that not until next week. She also asked me not discuss this with any of the neighbors because she did not want to scare them, if they didn't have bed bugs. I believe that I am not the only tenant with this issue and I will not be the last.

From Date IP Address Response

Agent Date Response
SYSTEM Mar 27, 2014 OFFICIAL COPY OF COMPLAINT: An official copy of the complaint has been requested by the tenant and mailed out by the nearest mailing center. The tenant should receive the copy of complaint within 3 days.

SYSTEM Mar 26, 2014 CASE RESOLVED: The tenant has confirmed that this complaint has been resolved. This case is now closed.

SYSTEM Mar 26, 2014 The tenant has closed this case. The RPA will no longer be accepting responses to this complaint.

SYSTEM Mar 26, 2014 LANDLORD RESPONSE PAST DUE: The Landlord has failed to respond to the complaint by: March 25, 2014 .The Landlord will be provided a grace period of 3 additional days to respond. CASE IS PENDING LANDLORD RESPONSE.

SYSTEM Mar 26, 2014 PAST DUE RESPONSE: The Landlord or Manger has FAILED to respond by the deadline set within the complaint notice.

SYSTEM Mar 25, 2014 EMAIL TO LANDLORD: The RPA has sent an email reminder to Doris Pedraza-Gonzalez in request for an immediate response to the complaint. Pending Landlord/ Manager Response.

SYSTEM Mar 25, 2014 PENDING LANDLORD RESPONSE: The complaint case is still pending a response from the Landlord or Manager. The landlord has been requested to respond by end of the day. Case pending update from the landlord or manager.

SYSTEM Mar 18, 2014 Delivery Estimate: The complaint notice sent to Doris Pedraza-Gonzalez 23-3807 Franklin, Tennessee should have arrived or will arrive within 24 hours.

SYSTEM Mar 18, 2014 CERTIFIED MAILING: This case is being sent via USPS Certified Mail:
A duplicate Mailing is also being sent via USPS First Class Mail in case the landlord refuses to sign for Certified Mailing. A signature is required for delivery of this certified complaint notice.

SYSTEM Mar 18, 2014 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: March 24, 2014 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-3807 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.

SYSTEM Mar 18, 2014 LANDLORD / MANAGER MAILING: Complaint Notice is being delivered to:
Doris Pedraza-Gonzalez
700 Westminster Drive
Franklin, Tennessee 37067

USPS Mail center has confirmed acceptance of the complaint notice parcel and provided confirmation ID: 42177307

SYSTEM Mar 18, 2014 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-3807.

SYSTEM Mar 18, 2014 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation.

SYSTEM Mar 18, 2014 Complaint Accepted by RPA and is pending further processing.

SYSTEM Mar 17, 2014 The RPA server has sent an initial email complaint notice to Doris Pedraza-Gonzalez Heritage Place Apartments concerning the Complaint filed by the tenant: I Am Being Held Responsible For Bed Bug Removal And I Am Not A Fault.. The email address was provided by the tenant at the time of filing.

SYSTEM Mar 17, 2014 An email confirmation was sent to the tenant at 03-17-2014 02:14:57. The email included a confirmation of the complaint filing, case number, and pin.

SYSTEM Mar 17, 2014 CONFIRMATION OF COMPLAINT: A complaint about I am being held responsible for bed bug removal and I am not a fault. has been filed pertaining to 23-3807 or Doris Pedraza-Gonzalez located in Franklin , Tennessee 37067. Case is pending mailing confirmation.

SYSTEM Mar 17, 2014 Complaint 23-3807 has been filed and is in queue for further processing. Pending further updates and confirmation of mailing.