Landlord Complaint Record: #23-3944

Marino Realty    |    Joe Marino    |    Rockford    ,    Illinois 61108    Landlord Complaint 23-3944

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WARNING! This property/ landlord refused to mediate a fair resolution or respond to this
complaint. Landlord refused to cooperate.

Case Number : 23-3944 Filing Date : Apr 17, 2014
Investigating Agent : Kept Private Case Disposition : Force Required
Complaint Level : Code Landlord Response : Case Closed

Type Title / Link Posted By Date Uploaded Comments

LANDLORD / MGR : Joe Marino RENTER : Kept Private
Property Name : Marino Realty      
Address : 2690 Rudeen Close Apt. 1 Address : Kept Private
City, State - Zip : Rockford, Illinois - 61108. City, State - Zip : Rockford, Illinois - 61108.
Phone : Kept Private Phone : Kept Private

COMPLAINT : Repair Issues, Bed Bug Problem, Cleanliness In Property
Fair Resolution according to renter :
  1. Reimburse For Rpa Fees. Refund Of Rent Which Is $485 A Month. Refund On Money Spent For Bed Bug Problem

Address               :   
City, State - Zip   :   , - .


Late at night in the night of Thursday february 13 2014 I texted the building manager about bed bugs I found on my bed. She apparently sent message to landlord and maintenance guy. I did not receive a call or message to let me know what was going on with this issue or what to do in regards to this. For the next few days I stayed at my parents because I was so disgusted by this issue. When I came back to my place Nothing had been done about the bed bug problem. I had to call the landlord the night of sunday February 16. He sounded surprised that maintenance had not done anything about it. He said someone would come to spray or powder the place with pesticide. Until Monday February 17th someone actually did show up to powder the place. There are other tenants in that apartment complex so my question is have those apartments been treated with pesticides too? I don't believe they have. Since then I have taken necessary precautions. I threw away my bed box spring that I had just bought since I moved into that apartment which was June 1, 2012. I had to buy a new box spring plus 2 mattress protectors, threw away my pillows, bought new pillows. Spent money on laundry detergent to wash all my clothes. Plastic airbags to keep clothes from getting contaminated again. Plastic containers to store my clean and dirty clothes. Bottles of alcohol and foggers I bought myself. My apartment was treated for bed bugs only once back in february. That was not enough. This past Monday I found more bed bugs. I called landlord spoke to a Junior. he said I should have communicated more. Well if we know bed bugs are hard to get rid of why did the landlord not order more bed bug treatments all over the apartment complex? why should I have to keep calling to get this taken care of when we know this is a problem. to get something repaired at this place takes forever. I have called before complaining about refrigerator leaking and still has not been fixed. the ceiling in the bathroom had what looked like a wet spot. Ended up being a hole which leads leads me to believe water is leaking from upstairs resulting into mold. this was somewhat fixed by maintenance guy with a "quick fix" like plaster. the laundry room is dirty with spider webs and dead bugs. It is not well kept. There has been times when I stop by my place and garbage is sitting rite outside my door (rotten apple, food wrappers, animal bones, etc.).

From Date IP Address Response

Agent Date Response
SYSTEM Jul 4, 2014 OFFICIAL COPY OF COMPLAINT: An official copy of the complaint has been requested by the tenant and mailed out by the nearest mailing center. The tenant should receive the copy of complaint within 3 days.

SYSTEM Jul 3, 2014 FORCE REQUIRED! After repeated attempts to resolve this complaint; management has FAILED to comply and requires force. The RPA has taken all reasonable efforts to contact the Landlord / Manager. They have REFUSED all request and will require FORCE. This case is closed with a negative disposition.

SYSTEM Apr 26, 2014 LANDLORD RESPONSE PAST DUE: The Landlord has failed to respond to the complaint by: April 25, 2014 .The Landlord will be provided a grace period of 3 additional days to respond. CASE IS PENDING LANDLORD RESPONSE.

SYSTEM Apr 26, 2014 PAST DUE RESPONSE: The Landlord or Manger has FAILED to respond by the deadline set within the complaint notice.

SYSTEM Apr 25, 2014 PENDING LANDLORD RESPONSE: The complaint case is still pending a response from the Landlord or Manager. The landlord has been requested to respond by end of the day. Case pending update from the landlord or manager.

SYSTEM Apr 18, 2014 Delivery Estimate: The complaint notice sent to Joe Marino 23-3944 Rockford, Illinois should have arrived or will arrive within 24 hours.

SYSTEM Apr 18, 2014 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: April 24, 2014 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-3944 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.

SYSTEM Apr 18, 2014 LANDLORD / MANAGER MAILING: Complaint Notice is being delivered to:
Joe Marino
2690 Rudeen Close Apt. 1
Rockford, Illinois 61108

USPS Mail center has confirmed acceptance of the complaint notice parcel and provided confirmation ID: 0

SYSTEM Apr 18, 2014 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-3944.

SYSTEM Apr 18, 2014 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation.

SYSTEM Apr 18, 2014 Complaint Accepted by RPA and is pending further processing.

SYSTEM Apr 17, 2014 An email confirmation was sent to the tenant at 04-17-2014 15:28:24. The email included a confirmation of the complaint filing, case number, and pin.

SYSTEM Apr 17, 2014 CONFIRMATION OF COMPLAINT: A complaint about Repair issues, Bed bug problem, cleanliness in property has been filed pertaining to 23-3944 or Joe Marino located in Rockford, Illinois 61108. Case is pending mailing confirmation.

SYSTEM Apr 17, 2014 Complaint 23-3944 has been filed and is in queue for further processing. Pending further updates and confirmation of mailing.