Landlord Complaint Record: #23-3979

Cornerstone Crossing    |    Vienna    |    Las Vegas    ,    Nevada 89107    Landlord Complaint 23-3979

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WARNING! This property/ landlord refused to mediate a fair resolution or respond to this
complaint. Landlord refused to cooperate.

Case Number : 23-3979 Filing Date : Apr 27, 2014
Investigating Agent : Kept Private Case Disposition : Force Required
Complaint Level : Code Landlord Response : Case Closed

Type Title / Link Posted By Date Uploaded Comments

LANDLORD / MGR : Vienna RENTER : Kept Private
Property Name : Cornerstone Crossing      
Address : 6666 W Washington Ave Address : Kept Private
City, State - Zip : Las Vegas, Nevada - 89107. City, State - Zip : Las Vegas, Nevada - 89107.
Phone : Kept Private Phone : Kept Private

Fair Resolution according to renter :
  1. I Would Like Them To Resolve The Bed Bugs That The Upstairs Has Passed To My Apartment .

Address               :   
City, State - Zip   :   , - .


About a month or two after I moved in I started getting bitting all over . I immediately went to the manager and told them something was bitting me and I heard my downstairs neighbor say the upstairs people that where moving had bed bugs I told the office they said my bites looked like spiders bites but now six months after I have extensive bites I went back with the new manager 2 months ago to let them know again and they send some pest control to check for bed bugs and yes they found evidence they came back to spray but did not help me at all to move my mattress or anything all that happened is that they have spread to my kids rooms now they are getting bitten also . I have over a month telling them I still have them and the manager came into my apartmentshe did a walk through and said I had none cuz they where not visible . I am extremely upset cuz they will do nothing about this horrible situation while my children and I are getting bitten every night . I keep my lights on every night to see if they stay away so even my power bill is higher . Please help me.

From Date IP Address Response

Agent Date Response
SYSTEM Jul 3, 2014 FORCE REQUIRED! After repeated attempts to resolve this complaint; management has FAILED to comply and requires force. The RPA has taken all reasonable efforts to contact the Landlord / Manager. They have REFUSED all request and will require FORCE. This case is closed with a negative disposition.

SYSTEM May 5, 2014 LANDLORD RESPONSE PAST DUE: The Landlord has failed to respond to the complaint by: May 04, 2014 .The Landlord will be provided a grace period of 3 additional days to respond. CASE IS PENDING LANDLORD RESPONSE.

SYSTEM May 5, 2014 PAST DUE RESPONSE: The Landlord or Manger has FAILED to respond by the deadline set within the complaint notice.

SYSTEM May 4, 2014 PENDING LANDLORD RESPONSE: The complaint case is still pending a response from the Landlord or Manager. The landlord has been requested to respond by end of the day. Case pending update from the landlord or manager.

SYSTEM Apr 30, 2014 Delivery Estimate: The complaint notice sent to Vienna Cornerstone Crossing Las Vegas, Nevada should have arrived or will arrive within 24 hours.

SYSTEM Apr 27, 2014 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: May 03, 2014 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-3979 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.

SYSTEM Apr 27, 2014 LANDLORD / MANAGER MAILING: Complaint Notice is being delivered to:
6666 W Washington Ave
Las Vegas, Nevada 89107

USPS Mail center has confirmed acceptance of the complaint notice parcel and provided confirmation ID:

SYSTEM Apr 27, 2014 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-3979.

SYSTEM Apr 27, 2014 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation.

SYSTEM Apr 27, 2014 Complaint Accepted by RPA and is pending further processing.

SYSTEM Apr 27, 2014 An email confirmation was sent to the tenant at 04-27-2014 03:56:23. The email included a confirmation of the complaint filing, case number, and pin.

SYSTEM Apr 27, 2014 CONFIRMATION OF COMPLAINT: A complaint about Bed Bugs has been filed pertaining to 23-3979 or Vienna located in Las Vegas, Nevada 89107. Case is pending mailing confirmation.

SYSTEM Apr 27, 2014 Complaint 23-3979 has been filed and is in queue for further processing. Pending further updates and confirmation of mailing.