Landlord Complaint Record: #23-4057

Kristine Agnich    |    Shorewood    ,    Illinois 60404    Landlord Complaint 23-4057

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WARNING! This property/ landlord refused to mediate a fair resolution or respond to this
complaint. Landlord refused to cooperate.

Case Number : 23-4057 Filing Date : May 14, 2014
Investigating Agent : Kept Private Case Disposition : Force Required
Complaint Level : Code Landlord Response : Case Closed

Type Title / Link Posted By Date Uploaded Comments
upload Kept Private RPA Mailing Center Jun 5, 2014 The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.

LANDLORD / MGR : Kristine Agnich RENTER : Kept Private
Property Name :      
Address : 1222 Cambridge Court Address : Kept Private
City, State - Zip : Shorewood, Illinois - 60404. City, State - Zip : Ashland, Kentucky - 41102.
Phone : Kept Private Phone : Kept Private

COMPLAINT : Deposit Problems
Fair Resolution according to renter :
  1. Refund Of $1573.00 Of The $1700.00 Deposit. Property Owner Refuse To Perform A Walk Through Inspection

Address               :   
City, State - Zip   :   , - .


After living in the rental property for 2.5 years and being outstanding tenants - paid on time, maintained the house inside and out including keeping a "high maintenance" yard in great shape year round. We gave the property owner written notice 2/7/14 that we would be moving out 3/31/14. we requested a walk through with the landlord to identify items that needed attention so we could address prior to moving day. Twice a written request was made and landlord said they would not be available (was given two weeks prior to moving day to comply). After requesting the inspection report several times we were finally provided a list 38 days after out move out that listed items that were greatly exaggerated but were also items that could have been agreed upon and completed to owners satisfaction with out having to deal with the complaint process. Unfortunately neither party did a great job in documenting the issues prior to move out. The carpet cleaning and additional pet deposit should be the only items that should be deducted, the dollar amount listed to each charge was not substantiated with itemized receipts. With the reasons given as to why the deposit was not being returned in my eyes were very weak. I want to be fair but I don't like being taken advantage of either. From my point of view it was pretty obvious that my landlord had no intention of returning the deposit. Refusal to have a walk through inspection prior to move out and the lengthy time it took to provide the damages list not to mention unsubstantiated documentation (38 days). Landlord purposely avoided inspection till after we moved out of state thus preventing me from addressing these issues. I firmly believe the landlord is trying to get me to pay for "normal wear and tear" which should not be my responsibility. I do have videos of the property inside and out that shows the property to be cleaned and in great shape when we vacated on 3/30/14. Landlord wanting to charge $750 for hole patching and painting along with yard work. Landowner left picture holes when they vacated. I was in the process of filling/patching her holes and mine when she said (in writing) not to worry about this that she would take care of it. Since we moved out before spring arrived, the growth of plants, bushes, grass and weeds occurred after we have vacated the property. This type of yard work was needed every spring. I feel the owner is trying to make me pay for something that was her responsibility at that point.

From Date IP Address Response

Agent Date Response
SYSTEM Jul 3, 2014 FORCE REQUIRED! After repeated attempts to resolve this complaint; management has FAILED to comply and requires force. The RPA has taken all reasonable efforts to contact the Landlord / Manager. They have REFUSED all request and will require FORCE. This case is closed with a negative disposition.

SYSTEM May 23, 2014 LANDLORD RESPONSE PAST DUE: The Landlord has failed to respond to the complaint by: May 22, 2014 .The Landlord will be provided a grace period of 3 additional days to respond. CASE IS PENDING LANDLORD RESPONSE.

SYSTEM May 23, 2014 PAST DUE RESPONSE: The Landlord or Manger has FAILED to respond by the deadline set within the complaint notice.

SYSTEM May 22, 2014 PENDING LANDLORD RESPONSE: The complaint case is still pending a response from the Landlord or Manager. The landlord has been requested to respond by end of the day. Case pending update from the landlord or manager.

SYSTEM May 15, 2014 Delivery Estimate: The complaint notice sent to Kristine Agnich 23-4057 Shorewood, Illinois should have arrived or will arrive within 24 hours.

SYSTEM May 15, 2014 CERTIFIED MAILING: This case is being sent via USPS Certified Mail:
A duplicate Mailing is also being sent via USPS First Class Mail in case the landlord refuses to sign for Certified Mailing. A signature is required for delivery of this certified complaint notice.

SYSTEM May 15, 2014 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: May 21, 2014 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-4057 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.

SYSTEM May 15, 2014 LANDLORD / MANAGER MAILING: Complaint Notice is being delivered to:
Kristine Agnich
1222 Cambridge Court
Shorewood, Illinois 60404

USPS Mail center has confirmed acceptance of the complaint notice parcel and provided confirmation ID: 0

SYSTEM May 15, 2014 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-4057.

SYSTEM May 15, 2014 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation.

SYSTEM May 15, 2014 Complaint Accepted by RPA and is pending further processing.

SYSTEM May 14, 2014 An email confirmation was sent to the tenant at 05-14-2014 14:45:18. The email included a confirmation of the complaint filing, case number, and pin.

SYSTEM May 14, 2014 CONFIRMATION OF COMPLAINT: A complaint about deposit problems has been filed pertaining to 23-4057 or kristine agnich located in shorewood, Illinois 60404. Case is pending mailing confirmation.

SYSTEM May 14, 2014 Complaint 23-4057 has been filed and is in queue for further processing. Pending further updates and confirmation of mailing.