Landlord Complaint Record: #23-4060

East Williamsburg Realty / Full Time Management    |    Never Given To Me, Broker Was Named Zalman    |    Brooklyn    ,    New York 11211    Landlord Complaint 23-4060

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CASE DROPPED: This complaint was not worked by the RPA� The case was terminated early and does not impact the landlords rating.

Case Number : 23-4060 Filing Date : May 14, 2014
Investigating Agent : Kept Private Case Disposition : Case Dropped
Complaint Level : Code Landlord Response : Case Closed

Type Title / Link Posted By Date Uploaded Comments

LANDLORD / MGR : Never Given To Me, Broker Was Named Zalman RENTER : Kept Private
Property Name : East Williamsburg Realty / Full Time Management      
Address : 543 Bedford Avenue Suite 264 Address : Kept Private
City, State - Zip : Brooklyn, New York - 11211. City, State - Zip : Sunderland, Massachusetts - 01375.
Phone : Kept Private Phone : Kept Private

COMPLAINT : Deposit Not Being Returned And No Timeline Provided
Fair Resolution according to renter :
  1. 1. Refund $400 Deposit Via Paypay Link Sent Immediately

Address               :   
City, State - Zip   :   , - .


I put down a $400 cash deposit (May 8) and applied for the apartment at 411 Rogers (May 9). On Sunday I heard that I was rejected, wasn't informed why until Monday when I learned they couldn't locate my guarantor's credit report, which is easily accessible. We provided it to them, and after 5 days I still didn't have an answer about whether I was approved, nor was I told when this could be expected, so I withdrew my application so I could put the deposit down on another apartment that was available right away. My job starts on June 1 (i am a college professor), so I must move in a week. I've been trying to withdraw my application since May 13 but they told me to wait until the end of the day, I told them that I needed to know by then otherwise I would withdraw and need my deposit returned the next morning so I could secure another apartment. Didn't hear from them, and when I contacted the broker again at 8pm he said it would either be that night or the following morning, that he was "very busy". I informed them that I was withdrawing the application because I couldn't wait longer, as discussed earlier, and that since I live out of state I would need them to refund it electronically. Didn't hear anything by 11am the next day, so I called and sent them a PayPal invoice at about 11am, and let him know I needed it right away to put down a deposit that night. By 5 pm I still hadn't heard anything, so I called again. I was told that it would be done as soon as possible, and when I asked if that meant by the end of the day he said he would do his best. I reminded him that they've had my deposit for 6 days and I still don't have an apartment, and need it to get another, and he again said they were very busy. My understanding is that it is my money and that they are required to return it when I withdraw my application, and when I mentioned that he got very defensive and informed me that I don't actually have a right to get the money back because I backed out on the deal. I never signed a lease or any form of agreement, just submitted an application that was still pending after 6 days and I could not afford to wait any longer, especially since I live out of state and am currently teaching 4 college courses. So the response was that if I continued to be persistent that I wouldn't get it back because I was no longer entitled to it for backing out. I still don't have the money or any indication of if/when I will get it, I just need the money for an apt.

From Date IP Address Response

Agent Date Response
SYSTEM May 15, 2014 CASE CLOSED BY TENANT: The complaint has been closed by the tenant and will no longer be handled by the Rental Protection Agency. Case has been dropped.

SYSTEM May 15, 2014 The tenant has closed this case. The RPA will no longer be accepting responses to this complaint.

SYSTEM May 15, 2014 Delivery Estimate: The complaint notice sent to Never Given To Me, Broker Was Named Zalman 23-4060 Brooklyn, New York should have arrived or will arrive within 24 hours.

SYSTEM May 15, 2014 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: May 21, 2014 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-4060 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.

SYSTEM May 15, 2014 LANDLORD / MANAGER MAILING: Complaint Notice is being delivered to:
Never Given To Me, Broker Was Named Zalman
543 Bedford Avenue Suite 264
Brooklyn, New York 11211

USPS Mail center has confirmed acceptance of the complaint notice parcel and provided confirmation ID: 0

SYSTEM May 15, 2014 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-4060.

SYSTEM May 15, 2014 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation.

SYSTEM May 15, 2014 Complaint Accepted by RPA and is pending further processing.

SYSTEM May 14, 2014 CONFIRMATION OF COMPLAINT: A complaint about deposit not being returned and no timeline provided has been filed pertaining to 23-4060 or Never Given To me, Broker was named Zalman located in Brooklyn, New York 11211. Case is pending mailing confirmation.

SYSTEM May 14, 2014 Complaint 23-4060 has been filed and is in queue for further processing. Pending further updates and confirmation of mailing.