Landlord Complaint Record: #23-4135

Ridge Pointe Apartments    |    Beverly Bart    |    Marietta    ,    Georgia 30067    Landlord Complaint 23-4135

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WARNING! This property/ landlord refused to mediate a fair resolution or respond to this
complaint. Landlord refused to cooperate.

Case Number : 23-4135 Filing Date : May 29, 2014
Investigating Agent : Kept Private Case Disposition : Force Required
Complaint Level : Code Landlord Response : Case Closed

Type Title / Link Posted By Date Uploaded Comments
upload Kept Private RPA Mailing Center Jun 5, 2014 The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.

LANDLORD / MGR : Beverly Bart RENTER : Kept Private
Property Name : Ridge Pointe Apartments      
Address : 720 Franklin Road Address : Kept Private
City, State - Zip : Marietta, Georgia - 30067. City, State - Zip : Marietta, Georgia - 30067.
Phone : Kept Private Phone : Kept Private

COMPLAINT : Repair Issues-Not Resolved
Fair Resolution according to renter :
  1. Termination Of Lease As Stated In Paragraph 26 Of The Lease.

Address               :   
City, State - Zip   :   , - .


The evening of Sunday May 11, 2014 I noticed a leak from the ceiling the bathroom of my 1 bedroom 1 bath apartment at Ridge Pointe Apartments. Management was notified the following morning of Monday May 12, 2014 as the office was closed on Sunday May 11, 2013. A representative of Ridge Point stated we have put the repair order in and will get to it. When asked when this matter would be promptly resolved, he stated "we don't know there are repair orders that are ahead of you including air conditioning repairs." No management personnel came to personally investigate the issue the day of Monday May 12, 2014. Considering this leak is of unknown origin, it could be chemical solution, which is detrimental to health not mention the damage that could be done if the ceiling were to weaken and collapse. The leak also poses risk for slips and falls with it being in the main walkway of the bathroom of the hardwood floor. If an accident were to occur management would be fully responsible for damages occurred considering they were notified within a timely manner. As of Monday May 19, 2014 a week after being notified of the leak in the bathroom, management still has not responded to my request. A technician did come to investigate this matter on the day of Wednesday May 21, 2014 however the issue was not resolved because he says “the office does not supply me with the equipment I need to fix this.” On Wednesday May 21 2014 at 10:11 pm I received an email stating the request for my service issue has been completed. However as of May 23, 2014 the ceiling in the bathroom is still leaking. As stated in paragraph 26 of the lease, "management shall have the right to terminate the lease of any resident whose apartment is found to be infested with bed bugs, have a mold or water intrusion problem; be unfit for habitation, or constitute a hazard to health, safety or welfare of any person, the apartment, the community or management employees." The desired settlement of this request would be management termination of the lease. Here is the email from May 21, 2014 and documented pictures of the leak: Dear Latisha B Mack, The service request for service issue #19385-1, 'Ceiling tile water stain/leak' was completed on 5/21/2014 10:10:00 PM. The technician completed the following action(s): . Please contact your leasing office if you have any questions or concerns. Thank you, Ridge Pointe 720 Franklin Rd Marietta, GA 30067 (770) 426-1883

From Date IP Address Response

Agent Date Response
SYSTEM Jul 3, 2014 FORCE REQUIRED! After repeated attempts to resolve this complaint; management has FAILED to comply and requires force. The RPA has taken all reasonable efforts to contact the Landlord / Manager. They have REFUSED all request and will require FORCE. This case is closed with a negative disposition.

SYSTEM Jun 15, 2014 An email confirmation was sent to the tenant at 06-15-2014 13:21:21. The email included a confirmation of the complaint filing, case number, and pin.

SYSTEM Jun 7, 2014 LANDLORD RESPONSE PAST DUE: The Landlord has failed to respond to the complaint by: June 06, 2014 .The Landlord will be provided a grace period of 3 additional days to respond. CASE IS PENDING LANDLORD RESPONSE.

SYSTEM Jun 7, 2014 PAST DUE RESPONSE: The Landlord or Manger has FAILED to respond by the deadline set within the complaint notice.

SYSTEM Jun 6, 2014 PENDING LANDLORD RESPONSE: The complaint case is still pending a response from the Landlord or Manager. The landlord has been requested to respond by end of the day. Case pending update from the landlord or manager.

SYSTEM May 30, 2014 Delivery Estimate: The complaint notice sent to Beverly Bart 23-4135 Marietta, Georgia should have arrived or will arrive within 24 hours.

SYSTEM May 30, 2014 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: June 05, 2014 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-4135 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.

SYSTEM May 30, 2014 LANDLORD / MANAGER MAILING: Complaint Notice is being delivered to:
Beverly Bart
720 Franklin Road
Marietta, Georgia 30067

USPS Mail center has confirmed acceptance of the complaint notice parcel and provided confirmation ID: 0

SYSTEM May 30, 2014 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-4135.

SYSTEM May 30, 2014 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation.

SYSTEM May 30, 2014 Complaint Accepted by RPA and is pending further processing.

SYSTEM May 29, 2014 An email confirmation was sent to the tenant at 05-29-2014 20:38:00. The email included a confirmation of the complaint filing, case number, and pin.

SYSTEM May 29, 2014 An email confirmation was sent to the tenant at 05-29-2014 20:32:13. The email included a confirmation of the complaint filing, case number, and pin.

SYSTEM May 29, 2014 CONFIRMATION OF COMPLAINT: A complaint about Repair Issues-Not Resolved has been filed pertaining to 23-4135 or Beverly Bart located in Marietta, Georgia 30067. Case is pending mailing confirmation.

SYSTEM May 29, 2014 Complaint 23-4135 has been filed and is in queue for further processing. Pending further updates and confirmation of mailing.