Landlord Complaint Record: #23-4188

Sunchase    |    Nina Guity    |    Knoxville    ,    Tennessee 37923    Landlord Complaint 23-4188

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WARNING! This property/ landlord refused to mediate a fair resolution or respond to this
complaint. Landlord refused to cooperate.

Case Number : 23-4188 Filing Date : Jun 8, 2014
Investigating Agent : Kept Private Case Disposition : Force Required
Complaint Level : Code Landlord Response : Case Closed

Type Title / Link Posted By Date Uploaded Comments

LANDLORD / MGR : Nina Guity RENTER : Kept Private
Property Name : Sunchase      
Address : 790 N. Cedar Bluff Rd. Address : Kept Private
City, State - Zip : Knoxville, Tennessee - 37923. City, State - Zip : Knoxville, Tennessee - 37923.
Phone : Kept Private Phone : Kept Private

COMPLAINT : Bed Bug Infestation
Fair Resolution according to renter :
  1. Heat Treatment: To Get Rid Of Parasites Once And For All.
  2. Reimburse RPA fees.

Address               :   
City, State - Zip   :   , - .


Firstly, this complaint is solely being filed due to the stress and desperation I have been experiencing because of these parasites that I can no longer live with. Second, this is in no way meant to be an attack, I think management here is wonderful, however, I am searching for the fastest way to solve this possible. I have complained before, and the problem wasn't solved, so now they have manifested themselves (as they reproduce very quickly) and are appearing more and more through the walls of the apartment (from other apartments). I am scared to live in my own apartment, and would like to return to the joy I felt living here. Thank you

From Date IP Address Response

Agent Date Response
SYSTEM Jul 4, 2014 OFFICIAL COPY OF COMPLAINT: An official copy of the complaint has been requested by the tenant and mailed out by the nearest mailing center. The tenant should receive the copy of complaint within 3 days.

SYSTEM Jul 3, 2014 FORCE REQUIRED! After repeated attempts to resolve this complaint; management has FAILED to comply and requires force. The RPA has taken all reasonable efforts to contact the Landlord / Manager. They have REFUSED all request and will require FORCE. This case is closed with a negative disposition.

SYSTEM Jun 16, 2014 LANDLORD RESPONSE PAST DUE: The Landlord has failed to respond to the complaint by: June 15, 2014 .The Landlord will be provided a grace period of 3 additional days to respond. CASE IS PENDING LANDLORD RESPONSE.

SYSTEM Jun 16, 2014 PAST DUE RESPONSE: The Landlord or Manger has FAILED to respond by the deadline set within the complaint notice.

SYSTEM Jun 15, 2014 PENDING LANDLORD RESPONSE: The complaint case is still pending a response from the Landlord or Manager. The landlord has been requested to respond by end of the day. Case pending update from the landlord or manager.

SYSTEM Jun 11, 2014 Delivery Estimate: The complaint notice sent to Nina Guity Sunchase Knoxville, Tennessee should have arrived or will arrive within 24 hours.

SYSTEM Jun 8, 2014 CERTIFIED MAILING: This case is being sent via USPS Certified Mail:
A duplicate Mailing is also being sent via USPS First Class Mail in case the landlord refuses to sign for Certified Mailing. A signature is required for delivery of this certified complaint notice.

SYSTEM Jun 8, 2014 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: June 14, 2014 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-4188 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.

SYSTEM Jun 8, 2014 LANDLORD / MANAGER MAILING: Complaint Notice is being delivered to:
Nina Guity
790 N. Cedar Bluff Rd.
Knoxville, Tennessee 37923

USPS Mail center has confirmed acceptance of the complaint notice parcel and provided confirmation ID:

SYSTEM Jun 8, 2014 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-4188.

SYSTEM Jun 8, 2014 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation.

SYSTEM Jun 8, 2014 Complaint Accepted by RPA and is pending further processing.

SYSTEM Jun 8, 2014 An email confirmation was sent to the tenant at 06-08-2014 13:24:08. The email included a confirmation of the complaint filing, case number, and pin.

SYSTEM Jun 8, 2014 CONFIRMATION OF COMPLAINT: A complaint about Bed Bug Infestation has been filed pertaining to 23-4188 or nina guity located in knoxville, Tennessee 37923. Case is pending mailing confirmation.

SYSTEM Jun 8, 2014 Complaint 23-4188 has been filed and is in queue for further processing. Pending further updates and confirmation of mailing.