Landlord Complaint Record: #23-4217

Canterbury Court Apartments    |    Kathy Lauletta    |    Philadelphia    ,    Pennsylvania 19114    Landlord Complaint 23-4217

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WARNING! This property/ landlord refused to mediate a fair resolution or respond to this
complaint. Landlord refused to cooperate.

Case Number : 23-4217 Filing Date : Jun 11, 2014
Investigating Agent : Kept Private Case Disposition : Force Required
Complaint Level : Code Landlord Response : Case Closed

Type Title / Link Posted By Date Uploaded Comments

LANDLORD / MGR : Kathy Lauletta RENTER : Kept Private
Property Name : Canterbury Court Apartments      
Address : 9951 Academy Road Address : Kept Private
City, State - Zip : Philadelphia, Pennsylvania - 19114. City, State - Zip : Philadelphia, Pennsylvania - 19114.
Phone : Kept Private Phone : Kept Private

COMPLAINT : Black Mold In Bathroom Ceiling
Fair Resolution according to renter :
  1. Perform A Building Inspection For Black Mold

Address               :   
City, State - Zip   :   , - .


In August of 2013, I noticed water dripping from the bathroom ceiling, as I was getting ready for work. I notified the property manager, Kathy Lauletta, and she agreed to send someone to investigate. Three months go by and my family continues to endure the gradual inpourings of water from the apartment above. Every time the neighbors above us turn on their water, we reap the benefits. Around this time, my wife and I noticed that my son, who has asthma, would constantly have violent coughs and uncontrollable wheezing. We attributed the cause to the dirty carpet, but the wheezing persisted after we vacuumed and cleaned the carpet. I notified the office a second time on the second week of November 2013 and reminded them that we never had a visit from property maintenance. They apologized and said other maintenance issues that were pressing had priority and someone would visit the soon. They told me to make a list of issues and send it to the office. I did. Some of those issues were fixed but the leaking got worse. On Thanksgiving week, we noticed that my son could not breathe whenever we took him a bath. We blamed everything from the weather, the carpet, and the temperature. We were unaware what was lurking right above us. That same week, my son and I went to Florida for Thanksgiving break but my son ended up in the hospital with a lung infection. We spent several days in the hospital until we were released. After we came back from Florida, my wife pointed out that the ceiling where the leak was coming from had opened up. I notified the front office and begged them to get the ceiling repaired because we were tired of our neighbor’s bath water dripping on our family. In March of 2014, I got a call from the front office and they mentioned that a maintenance man would be at the apartment on a certain day. I requested the day off to let him in. I was curious to see how he would fix the damage so I observed him laying in metal gauze to cover the hole and applied some type of white paste to seal the hole. Three weeks later, the water came back. Now it’s June. This is my last month and I can barely breathe whenever I walk into this apartment and I think it’s because of the growing black mold in the ceiling. I notified the front office and they said maintenance would fix the repeated issue once I left. I’m not waiting that long! I’m spending $1,043 to live in this dump and I want to be able to take a decent shower without dodging black water everyday. Help Me!

From Date IP Address Response

Agent Date Response
SYSTEM Jul 3, 2014 FORCE REQUIRED! After repeated attempts to resolve this complaint; management has FAILED to comply and requires force. The RPA has taken all reasonable efforts to contact the Landlord / Manager. They have REFUSED all request and will require FORCE. This case is closed with a negative disposition.

SYSTEM Jun 20, 2014 LANDLORD RESPONSE PAST DUE: The Landlord has failed to respond to the complaint by: June 19, 2014 .The Landlord will be provided a grace period of 3 additional days to respond. CASE IS PENDING LANDLORD RESPONSE.

SYSTEM Jun 20, 2014 PAST DUE RESPONSE: The Landlord or Manger has FAILED to respond by the deadline set within the complaint notice.

SYSTEM Jun 19, 2014 PENDING LANDLORD RESPONSE: The complaint case is still pending a response from the Landlord or Manager. The landlord has been requested to respond by end of the day. Case pending update from the landlord or manager.

SYSTEM Jun 15, 2014 Delivery Estimate: The complaint notice sent to Kathy Lauletta Canterbury Court Apartments Philadelphia, Pennsylvania should have arrived or will arrive within 24 hours.

SYSTEM Jun 12, 2014 As per tenant request, a duplicate copy of the Complaint Notice mailed to the Landlord has printed and is in route to the Tenant's address. USPS Mailing Center has provided the confirmation ID: 0

SYSTEM Jun 12, 2014 CERTIFIED MAILING: This case is being sent via USPS Certified Mail:
A duplicate Mailing is also being sent via USPS First Class Mail in case the landlord refuses to sign for Certified Mailing. A signature is required for delivery of this certified complaint notice.

SYSTEM Jun 12, 2014 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: June 18, 2014 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-4217 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.

SYSTEM Jun 12, 2014 LANDLORD / MANAGER MAILING: Complaint Notice is being delivered to:
Kathy Lauletta
9951 Academy Road
Philadelphia, Pennsylvania 19114

USPS Mail center has confirmed acceptance of the complaint notice parcel and provided confirmation ID: 0

SYSTEM Jun 12, 2014 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-4217.

SYSTEM Jun 12, 2014 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation.

SYSTEM Jun 12, 2014 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation. For Renter

SYSTEM Jun 12, 2014 Complaint Accepted by RPA and is pending further processing.

SYSTEM Jun 11, 2014 An email confirmation was sent to the tenant at 06-11-2014 22:54:17. The email included a confirmation of the complaint filing, case number, and pin.

SYSTEM Jun 11, 2014 CONFIRMATION OF COMPLAINT: A complaint about Black Mold in Bathroom Ceiling has been filed pertaining to 23-4217 or Kathy Lauletta located in Philadelphia, Pennsylvania 19114. Case is pending mailing confirmation.

SYSTEM Jun 11, 2014 Complaint 23-4217 has been filed and is in queue for further processing. Pending further updates and confirmation of mailing.