Landlord Complaint Record: #23-4257

Hazelcrest Condominium    |    James Dale Florence    |    Hazelwood    ,    Missouri 63042    Landlord Complaint 23-4257

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WARNING! This property/ landlord refused to mediate a fair resolution or respond to this
complaint. Landlord refused to cooperate.

Case Number : 23-4257 Filing Date : Jun 20, 2014
Investigating Agent : Kept Private Case Disposition : Force Required
Complaint Level : Code Landlord Response : Case Closed

Type Title / Link Posted By Date Uploaded Comments
upload Kept Private RPA Mailing Center Jul 4, 2014 The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.

LANDLORD / MGR : James Dale Florence RENTER : Kept Private
Property Name : Hazelcrest Condominium      
Address : 7309 Sieloff Dr Address : Kept Private
City, State - Zip : Hazelwood, Missouri - 63042. City, State - Zip : St Louis, Missouri - 63116.
Phone : Kept Private Phone : Kept Private

COMPLAINT : This Landlord Has Taken My Deposit To Hold Apartment, I Never Signed Anythi
Fair Resolution according to renter :
  1. To Get My Deposit Back Due To The Neighborhood Being Bad. He Never Told Me I Couldn't Get A Refund If I Changed My
  2. I changed my mind within one week of giving my deposit, so I think I'm entitled for a full refund

Address               :   
City, State - Zip   :   , - .


I was interested in this condo an spoke to the Landlord Dale to put down a deposit to hold the condo. I then gave the deposit of $500 dollars only to investigate the property an find out that it was an unsafe environment for a single young lady. Within one week I called Dale back to get a refund which he's now refusing to give back which I think should be illegal.

From Date IP Address Response

Agent Date Response
SYSTEM Dec 12, 2014 FORCE REQUIRED! After repeated attempts to resolve this complaint; management has FAILED to comply and requires force. The RPA has taken all reasonable efforts to contact the Landlord / Manager. They have REFUSED all request and will require FORCE. This case is closed with a negative disposition.

SYSTEM Jun 29, 2014 LANDLORD RESPONSE PAST DUE: The Landlord has failed to respond to the complaint by: June 28, 2014 .The Landlord will be provided a grace period of 3 additional days to respond. CASE IS PENDING LANDLORD RESPONSE.

SYSTEM Jun 29, 2014 PAST DUE RESPONSE: The Landlord or Manger has FAILED to respond by the deadline set within the complaint notice.

SYSTEM Jun 28, 2014 EMAIL TO LANDLORD: The RPA has sent an email reminder to James Dale Florence in request for an immediate response to the complaint. Pending Landlord/ Manager Response.

SYSTEM Jun 28, 2014 PENDING LANDLORD RESPONSE: The complaint case is still pending a response from the Landlord or Manager. The landlord has been requested to respond by end of the day. Case pending update from the landlord or manager.

SYSTEM Jun 21, 2014 Delivery Estimate: The complaint notice sent to James Dale Florence 23-4257 Hazelwood, Missouri should have arrived or will arrive within 24 hours.

SYSTEM Jun 21, 2014 CERTIFIED MAILING: This case is being sent via USPS Certified Mail:
A duplicate Mailing is also being sent via USPS First Class Mail in case the landlord refuses to sign for Certified Mailing. A signature is required for delivery of this certified complaint notice.

SYSTEM Jun 21, 2014 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: June 27, 2014 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-4257 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.

SYSTEM Jun 21, 2014 LANDLORD / MANAGER MAILING: Complaint Notice is being delivered to:
James Dale Florence
7309 Sieloff Dr
Hazelwood, Missouri 63042

USPS Mail center has confirmed acceptance of the complaint notice parcel and provided confirmation ID: 0

SYSTEM Jun 21, 2014 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-4257.

SYSTEM Jun 21, 2014 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation.

SYSTEM Jun 21, 2014 Complaint Accepted by RPA and is pending further processing.

SYSTEM Jun 20, 2014 The RPA server has sent an initial email complaint notice to James Dale Florence Hazelcrest Condominium concerning the Complaint filed by the tenant: This Landlord Has Taken My Deposit To Hold Apartment, I Never Signed Anythi. The email address was provided by the tenant at the time of filing.

SYSTEM Jun 20, 2014 An email confirmation was sent to the tenant at 06-20-2014 14:17:17. The email included a confirmation of the complaint filing, case number, and pin.

SYSTEM Jun 20, 2014 CONFIRMATION OF COMPLAINT: A complaint about This Landlord has taken my deposit to hold apartment, I never signed anythi has been filed pertaining to 23-4257 or James Dale Florence located in Hazelwood, Missouri 63042. Case is pending mailing confirmation.

SYSTEM Jun 20, 2014 Complaint 23-4257 has been filed and is in queue for further processing. Pending further updates and confirmation of mailing.