Landlord Complaint Record: #23-4306

Cedars Restaurant ( Apartments Are Above)    |    Malik Khan (Moe)    |    Seattle    ,    Washington 98122    Landlord Complaint 23-4306

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RESOLVED! This complaint has been resolved. Landlord acted professionally by providing a fair and prompt resolution.

Case Number : 23-4306 Filing Date : Jun 27, 2014
Investigating Agent : Kept Private Case Disposition : Resolved
Complaint Level : Code Landlord Response : Case Closed

Type Title / Link Posted By Date Uploaded Comments
upload Kept Private RPA Mailing Center Jul 3, 2014 The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.

upload Kept Private RPA Mailing Center Jul 10, 2014 The attached file is a copy of the 2nd written notice that was printed and mailed to the landlord/ manager.

LANDLORD / MGR : Malik Khan (Moe) RENTER : Kept Private
Property Name : Cedars Restaurant ( Apartments Are Above)      
Address : 500 Broadway Address : Kept Private
City, State - Zip : Seattle, Washington - 98122. City, State - Zip : Seattle, Washington - 98101.
Phone : Kept Private Phone : Kept Private

COMPLAINT : Bed Bug Infestation
Fair Resolution according to renter :
  1. 1. Refund $300 Security Deposit 2.Reimburse RPA Fees 3. Reimburse Last Month Rent $750 3. Reimburse Mattress Cost

Address               :   
City, State - Zip   :   , - .


Bed bugs have infested my apartment (Apartment 202) and also the complex. I believe other neighbors were having bed bug problems and I was not informed. I also believe the bed bugs have been present since I moved in in January 2014. Bed bugs are in the washer, dryer, and the washroom floor. I have had to throw away my mattress and the bed frame, which included drawers underneath which stored a majority of my clothes. I was informed by my landlord, Moe, that I was responsible for buying Steri-Fab to disinfect my own apartment. I was told Steri-Fab can only be bought online and I did so for 30$. Exterminators were not called immediately and have yet to arrive. I was told by my landlord that he would "check to see what they (exterminators) could do NEXT time they came around." I requested that my landlord contact SPU Customer Service at (206) 684-3000 to arranged for my mattress to be pick up and disposed of by the city of Seattle, but was instructed instead to leave my mattress in the alley next to the garbage dumpsters for pick up. I went to check out the alley to see where I was to leave my mattress and there were other mattresses where already there. I cannot stay in my apartment any longer since the bugs have spread to my couch, chairs and clothes. I will be leaving the apartment as soon as possible. My original lease was for 6 months (from January to June) and became a month to month agreement after 6 months. First and last month’s rent, as well as a $300 security deposit, was paid upfront before move in. I am requesting the security deposit and last month’s rent $750, since I do not want to live in the infested apartment for the month of July, but have already paid for the month. I am also requesting reimbursement for RPA fees, $30 for Steri-Fab I was instructed to buy to disinfect my apartment, as well as reimbursement for my mattress and bed frame which had to be thrown out due to the infestation.

From Date IP Address Response
Landlord Jul 10, 2014 Dear Miss Santos / RPA Rep. My name is Malik Khan and I received a complain letter yesterday, soon after I called Monica and left message, It is unfortunate that Monica never called me or told me any issue with the unit or with the site manager before moving out without any notice given. I have pest control for the building as a matter of routine and to be proactive, I am a person of integrity I would never cheat any one and am absolutely open to meet Monica in the presence of RPA Rep. to resolve any issue she may have left with on site Manager. Please call me or email me to set an appointment I will make myself available and accommodate either of your schedule, here is my contact information- cell ph.425-753-9894 email- I look forward hearing from you. Thank you, Malik Khan

Agent Date Response
SYSTEM Dec 12, 2014 CASE RESOLVED: This complaint has is now closed with a disposition of RESOLVED.

SYSTEM Jul 10, 2014 FINAL RESPONSE DEADLINE: A final response deadline has been set for: July 17, 2014 by 7:00pm. This final deadline provides the landlord a final written opportunity to respond to the complaint. The landlord is being provided with 3 days for delivery and 3 days to respond. Case 23-4306 is pending final notice and response from landlord.

SYSTEM Jul 10, 2014 2nd MAILING CONFIRMATION: The landlord has failed to respond to the first written notice and deadline. This is the 2nd and Final Notice being mailed to the landlord. The 2nd Notice is in transit and expected to arrive within 3 days. (2nd Notice and Final Notice)

SYSTEM Jul 10, 2014 FINAL COMPLAINT NOTICE PRINTED: A final complaint notice has been created, printed and sent to the nearest mailing center for immediately delivery to the landlord.

SYSTEM Jul 10, 2014 FINAL MAILING REQUIRED: The Landlord has failed to respond to this complaint by the reasonable time-frame provided. Due to the Landlords failure to respond; the RPA will prepare a final written notice. Pending Confirmation of Final Notice.

SYSTEM Jul 8, 2014 LANDLORD RESPONSE PAST DUE: The Landlord has failed to respond to the complaint by: July 07, 2014 .The Landlord will be provided a grace period of 3 additional days to respond. CASE IS PENDING LANDLORD RESPONSE.

SYSTEM Jul 8, 2014 PAST DUE RESPONSE: The Landlord or Manger has FAILED to respond by the deadline set within the complaint notice.

SYSTEM Jul 7, 2014 PENDING LANDLORD RESPONSE: The complaint case is still pending a response from the Landlord or Manager. The landlord has been requested to respond by end of the day. Case pending update from the landlord or manager.

SYSTEM Jun 30, 2014 Delivery Estimate: The complaint notice sent to Malik Khan (Moe) 23-4306 Seattle, Washington should have arrived or will arrive within 24 hours.

SYSTEM Jun 30, 2014 CERTIFIED MAILING: This case is being sent via USPS Certified Mail:
A duplicate Mailing is also being sent via USPS First Class Mail in case the landlord refuses to sign for Certified Mailing. A signature is required for delivery of this certified complaint notice.

SYSTEM Jun 30, 2014 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: July 06, 2014 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-4306 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.

SYSTEM Jun 30, 2014 LANDLORD / MANAGER MAILING: Complaint Notice is being delivered to:
Malik Khan (Moe)
500 Broadway
Seattle, Washington 98122

USPS Mail center has confirmed acceptance of the complaint notice parcel and provided confirmation ID: 0

SYSTEM Jun 30, 2014 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-4306.

SYSTEM Jun 30, 2014 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation.

SYSTEM Jun 30, 2014 Complaint Accepted by RPA and is pending further processing.

SYSTEM Jun 27, 2014 An email confirmation was sent to the tenant at 06-27-2014 13:34:03. The email included a confirmation of the complaint filing, case number, and pin.

SYSTEM Jun 27, 2014 CONFIRMATION OF COMPLAINT: A complaint about Bed Bug Infestation has been filed pertaining to 23-4306 or Malik Khan (Moe) located in seattle, Washington 98122. Case is pending mailing confirmation.

SYSTEM Jun 27, 2014 Complaint 23-4306 has been filed and is in queue for further processing. Pending further updates and confirmation of mailing.