Landlord Complaint Record: #23-4342

The Apartment Shop    |    Steve Frenz    |    Minneapolis    ,    Minnesota 55404    Landlord Complaint 23-4342

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WARNING! This property/ landlord refused to mediate a fair resolution or respond to this
complaint. Landlord refused to cooperate.

Case Number : 23-4342 Filing Date : Jul 4, 2014
Investigating Agent : Kept Private Case Disposition : Force Required
Complaint Level : Code Landlord Response : Case Closed

Type Title / Link Posted By Date Uploaded Comments
upload Kept Private RPA Mailing Center Jul 4, 2014 The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.

LANDLORD / MGR : Steve Frenz RENTER : Kept Private
Property Name : The Apartment Shop      
Address : 12 E 25th St Address : Kept Private
City, State - Zip : Minneapolis, Minnesota - 55404. City, State - Zip : MINNEAPOLIS, Minnesota - 55405.
Phone : Kept Private Phone : Kept Private

COMPLAINT : Not Providing Sufficient Living Conditions (BED BUGS)
Fair Resolution according to renter :
  1. Refund June And July Rent
  2. Hire an exterminator (one that shows up within 2 days, not 2 weeks
  3. Full security deposit back

Address               :   
City, State - Zip   :   , - .


I have had bed bugs since the end of May. I came to The Apartment Shop near the beginning of June about the issue. I showed them all the bites on my arms and legs (I had around 40 bites at that time, which later increased to close to 80). Instead of calling an exterminator right away, they sent an unqualified staff member to search my apartment for bugs. He didn't find anything, so he just wrote it off as dust mites. I caught 2 bed bugs and brought them to the office. Finally they said they'd call an exterminator. 2 days went by and I didn't hear anything, so I began calling them. I have called them every day for the past 10 days- desperately asking if anyone had any information as to when the exterminator was coming. Yesterday, a staff member told me someone would be at my place by today. I thought it was a bit odd since I still haven't received the "preparation sheet." It is now noon, and I still haven't heard anything. I have given up sleeping in my apartment for my own sanity. These bugs are going to get hungry and search for food- which means they are definitely going to spread to other units. I need this issue taken care of RIGHT NOW. I am moving August 1st and I know the pesticide treatment takes 6 weeks. I am not going to risk bringing these bugs to my new home. I refuse to move out of this apartment until the entire treatment is completed. This is completely ridiculous and unprofessional.

From Date IP Address Response

Agent Date Response
SYSTEM Dec 12, 2014 FORCE REQUIRED! After repeated attempts to resolve this complaint; management has FAILED to comply and requires force. The RPA has taken all reasonable efforts to contact the Landlord / Manager. They have REFUSED all request and will require FORCE. This case is closed with a negative disposition.

SYSTEM Jul 12, 2014 LANDLORD RESPONSE PAST DUE: The Landlord has failed to respond to the complaint by: July 11, 2014 .The Landlord will be provided a grace period of 3 additional days to respond. CASE IS PENDING LANDLORD RESPONSE.

SYSTEM Jul 12, 2014 PAST DUE RESPONSE: The Landlord or Manger has FAILED to respond by the deadline set within the complaint notice.

SYSTEM Jul 11, 2014 PENDING LANDLORD RESPONSE: The complaint case is still pending a response from the Landlord or Manager. The landlord has been requested to respond by end of the day. Case pending update from the landlord or manager.

SYSTEM Jul 7, 2014 Delivery Estimate: The complaint notice sent to Steve Frenz The Apartment Shop Minneapolis, Minnesota should have arrived or will arrive within 24 hours.

SYSTEM Jul 4, 2014 CERTIFIED MAILING: This case is being sent via USPS Certified Mail:
A duplicate Mailing is also being sent via USPS First Class Mail in case the landlord refuses to sign for Certified Mailing. A signature is required for delivery of this certified complaint notice.

SYSTEM Jul 4, 2014 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: July 10, 2014 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-4342 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.

SYSTEM Jul 4, 2014 LANDLORD / MANAGER MAILING: Complaint Notice is being delivered to:
Steve Frenz
12 E 25th St
Minneapolis, Minnesota 55404

USPS Mail center has confirmed acceptance of the complaint notice parcel and provided confirmation ID: 42250921

SYSTEM Jul 4, 2014 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-4342.

SYSTEM Jul 4, 2014 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation.

SYSTEM Jul 4, 2014 Complaint Accepted by RPA and is pending further processing.

SYSTEM Jul 4, 2014 An email confirmation was sent to the tenant at 07-04-2014 12:35:45. The email included a confirmation of the complaint filing, case number, and pin.

SYSTEM Jul 4, 2014 CONFIRMATION OF COMPLAINT: A complaint about Not providing sufficient living conditions (BED BUGS) has been filed pertaining to 23-4342 or Steve Frenz located in Minneapolis, Minnesota 55404. Case is pending mailing confirmation.

SYSTEM Jul 4, 2014 Complaint 23-4342 has been filed and is in queue for further processing. Pending further updates and confirmation of mailing.