Landlord Complaint Record: #23-4343

Red Oak Apartment Homes Inc    |    Ronald Dupont    |    Manchester    ,    New Hampshire 03103    Landlord Complaint 23-4343

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WARNING! This property/ landlord refused to mediate a fair resolution or respond to this
complaint. Landlord refused to cooperate.

Case Number : 23-4343 Filing Date : Jul 4, 2014
Investigating Agent : Kept Private Case Disposition : Force Required
Complaint Level : Code Landlord Response : Case Closed

Type Title / Link Posted By Date Uploaded Comments
upload Kept Private RPA Mailing Center Jul 6, 2014 The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.

LANDLORD / MGR : Ronald Dupont RENTER : Kept Private
Property Name : Red Oak Apartment Homes Inc      
Address : 289 Pine Street Address : Kept Private
City, State - Zip : Manchester, New Hampshire - 03103. City, State - Zip : Plymouth, Minnesota - 55447.
Phone : Kept Private Phone : Kept Private

COMPLAINT : Bed Bug Infestation Makes Apartment Uninhabitabble
Fair Resolution according to renter :
  1. Ronald Dupont And Red Oak Break The Lease We Have

Address               :   
City, State - Zip   :   , - .


I moved into thiss apartmennt on June 11th. From June 14 - 16, my sister and father stayed with me in the apartment. My sister slept in my bed with me. My father slept on the floor. None of us had any sign of bed bug bites. From June 16 to June 20, I was away from the apartment. On June 20, I returned to the apartment. On June 23, I noticed ites on my back. By June 25, I determined that these were bed bug bites and saw fullly mature bed bugs (crawling across my floor. I reported this to Red Oak. I also followed their instruction and bagged up everything, including buying a bed bug cover for both my mattress and box spring. They came in to spray on Friday, June 27th. When the exterminator arrived, I hadn't yet showered, The exterminator said that they had another call and would come back after. I then heard the exterminator knock on the floor below mine. After work, I returned to my apartment and noticed that there was still a bed bug crawling across my floor. I vacated the apartment on Friday, June 27th. I have not lived there since. I also spoke with another tenant on Friday, who told me that Red Oak had problems wtih the tenant that lived right below me. Her apartment has been infested with bed bugs but, since she was elderly, it was difficult for her to bag up and clean everything in order to remediate the problem. On Saturday, my mother (Amy Johnson) called Red Oak on my behalf as I was not in a fit emotional state. I have attacks of anxiety and have previously been on medication for it. My mother reported that despite the treatment, that live bed bugs still were seen in my room. The manager she spoke with replied that she had nothing to do with pest control and that the person who did was not in on the weekends. She was told that no one else was available and the situation would have to wait until Monday. Although I returned to Manchester on Monday, I stayed with a friend. On Thursday, July3, my parents and I met with the management at Red Oak. Shelly Hartford, the Senior Property Manger told us that it was "very likely that the bed bugs came from the resident below us". She told us that Red Oak had gone above and beyond the call of duty to help this resident bag up her stuff so that they could treat the infestation, This was the best that they could do, but obviously did not get rid of the bed bugs. I asked to terminate the lease as the apartment is uninhabitile to me due to my anxiety.

From Date IP Address Response

Agent Date Response
SYSTEM Dec 13, 2014 OFFICIAL COPY OF COMPLAINT: An official copy of the complaint has been requested by the tenant and mailed out by the nearest mailing center. The tenant should receive the copy of complaint within 3 days.

SYSTEM Dec 12, 2014 FORCE REQUIRED! After repeated attempts to resolve this complaint; management has FAILED to comply and requires force. The RPA has taken all reasonable efforts to contact the Landlord / Manager. They have REFUSED all request and will require FORCE. This case is closed with a negative disposition.

SYSTEM Jul 14, 2014 LANDLORD RESPONSE PAST DUE: The Landlord has failed to respond to the complaint by: July 13, 2014 .The Landlord will be provided a grace period of 3 additional days to respond. CASE IS PENDING LANDLORD RESPONSE.

SYSTEM Jul 14, 2014 PAST DUE RESPONSE: The Landlord or Manger has FAILED to respond by the deadline set within the complaint notice.

SYSTEM Jul 13, 2014 PENDING LANDLORD RESPONSE: The complaint case is still pending a response from the Landlord or Manager. The landlord has been requested to respond by end of the day. Case pending update from the landlord or manager.

SYSTEM Jul 6, 2014 Delivery Estimate: The complaint notice sent to Ronald Dupont 23-4343 Manchester, New Hampshire should have arrived or will arrive within 24 hours.

SYSTEM Jul 6, 2014 CERTIFIED MAILING: This case is being sent via USPS Certified Mail:
A duplicate Mailing is also being sent via USPS First Class Mail in case the landlord refuses to sign for Certified Mailing. A signature is required for delivery of this certified complaint notice.

SYSTEM Jul 6, 2014 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: July 12, 2014 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-4343 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.

SYSTEM Jul 6, 2014 LANDLORD / MANAGER MAILING: Complaint Notice is being delivered to:
Ronald Dupont
289 Pine Street
Manchester, New Hampshire 03103

USPS Mail center has confirmed acceptance of the complaint notice parcel and provided confirmation ID: 42250979

SYSTEM Jul 6, 2014 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-4343.

SYSTEM Jul 6, 2014 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation.

SYSTEM Jul 6, 2014 Complaint Accepted by RPA and is pending further processing.

SYSTEM Jul 4, 2014 An email confirmation was sent to the tenant at 07-04-2014 14:44:44. The email included a confirmation of the complaint filing, case number, and pin.

SYSTEM Jul 4, 2014 CONFIRMATION OF COMPLAINT: A complaint about Bed Bug Infestation Makes Apartment Uninhabitabble has been filed pertaining to 23-4343 or Ronald Dupont located in Manchester, New Hampshire 03103. Case is pending mailing confirmation.

SYSTEM Jul 4, 2014 Complaint 23-4343 has been filed and is in queue for further processing. Pending further updates and confirmation of mailing.