Landlord Complaint Record: #23-4432

Pinnacle Pointe Apartments    |    Kelly, Tawna    |    Lenexa    ,    Kansas 66215    Landlord Complaint 23-4432

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WARNING! This property/ landlord refused to mediate a fair resolution or respond to this
complaint. Landlord refused to cooperate.

Case Number : 23-4432 Filing Date : Jul 16, 2014
Investigating Agent : Kept Private Case Disposition : Force Required
Complaint Level : Code Landlord Response : Case Closed

Type Title / Link Posted By Date Uploaded Comments
upload Kept Private RPA Mailing Center Jul 18, 2014 The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.

upload Kept Private RPA Mailing Center Sep 1, 2014 The attached file is a copy of the 2nd written notice that was printed and mailed to the landlord/ manager.

LANDLORD / MGR : Kelly, Tawna RENTER : Kept Private
Property Name : Pinnacle Pointe Apartments      
Address : 10460 Pflumm Rd Address : Kept Private
City, State - Zip : Lenexa, Kansas - 66215. City, State - Zip : Kansas City, Kansas - 66106.
Phone : Kept Private Phone : Kept Private

COMPLAINT : Disrespectful And Harrassing Management
Fair Resolution according to renter :
  1. Refund Of $200.00 Taken From Deposit For Falsely Accused Of Owning Unauthorized Pet.
  2. Refund of RPA fees if any present.

Address               :   
City, State - Zip   :   , - .


From the time we had moved in, the carpets were shampooed, not cleaned. 5 days later, carpets were filthy and unsanitary. We had to call the maintenance 5 times to get our central air and heating fixed during long cold winter nights under 5 degree weather. Every time the maintenance crew claimed the central air was fixed, it was untrue. 7 months into our 12 month lease, another resident that is still to be unheard of and refused to be named, claimed that we owned a cream and white pit bull canine and had the canine living at the apartment for the whole lease, which is completely and utterly false. We have never had a dog at that apartment nor any animal whatsoever. When we were advised we must pay a $300 pet deposit, we contacted the office and explained thoroughly that the claim of us owning any pet was untrue and requested documentation or evidence that we had a pet at our apartment, but the management had told us that they did not need documentation also that word of mouth was evidence enough. After this incident of us calling and reporting a that this was a false claim the management had never contacted us again about this matter, of course we assumed that the matter was resolved and we would not be forced to pay any deposit or any cleaning fees. At the time of move out inspection on 06/30/2014 they had claimed in person that everything was fine never mentioned anything about pet stains. 3 days after the move out inspection we received written notice of $200.00 extra due for fees claiming to be for having an "unauthorized pet". Keep in mind that this alleged "unauthorized pet" was reported by hearsay, and never proven. The management had claimed that they had written documentation of one of us telling the management we admitted to having a dog, which is completely untrue. We have never signed a form that claimed we had an animal nor have we ever verbally told anyone in the office we owned a pet. In this letter that we received after move-out the management had threatened to send amount due of 149.55 to collection agency and credit bureau if amount not paid within 30 days of notice. This is defamation of character to a credit bureau by hearsay without documentation nor evidence. The management has repeatedly shown utter disrespect, childish business practices, sarcasm in the event of complaint, hung up on tenants on numerous occasions, and argued with tenants when filing complaints. We simply want our deposit back of $295.00.

From Date IP Address Response

Agent Date Response
SYSTEM Dec 12, 2014 FORCE REQUIRED! After repeated attempts to resolve this complaint; management has FAILED to comply and requires force. The RPA has taken all reasonable efforts to contact the Landlord / Manager. They have REFUSED all request and will require FORCE. This case is closed with a negative disposition.

SYSTEM Aug 10, 2014 Final Review Period: The RPA has provided both parties with a 3 day review period for final comments or statements. This case will closed if no additional updates or responses are made for 7 days. Should no responses be made by either party this complaint will be closed.

SYSTEM Aug 10, 2014 Final Delivery Estimate: The 2nd written complaint notice sent to {Landlord Name} | {apartment name} | {City, State} is expected to arrive today or within 24 hours.

SYSTEM Aug 7, 2014 Email Sent to Tenant: The RPA sent the tenant an email. The tenant has been contacted about the pending case closure and requested to make any final comments or statements about this complaint; which will be included on the public record.

SYSTEM Aug 7, 2014 EMAIL TO LANDLORD: The RPA has sent an email to the landlord: Kelly, Tawna. The landlord has been provided with an opportunity to provide any comments or statements concerning this complaint which will be included on the final complaint record.

SYSTEM Aug 7, 2014 FINAL COMPLAINT REVIEW: The RPA is providing a final review period to allow the tenant or landlord to update the complaint with any information that they would like to be included on the final apartment/ compalint review for: Kelly, Tawna Pinnacle Pointe Apartments, {City, State Zip) Following the review period this case will be evaluated for closure.

SYSTEM Aug 7, 2014 WARNING! The landlord; Kelly, Tawna, of Pinnacle Pointe Apartments Lenexa, Kansas 66215 has been contacted numerous times via written notices sent to . Despite repeated request management has failed to respond within the reasonable time-frames set within this complaint process. The RPA acts without bias during the complaint process. Failure to cooperate is unprofessional and will be documented as such on the landlord public record database.

SYSTEM Aug 5, 2014 Final Grace Period: The RPA is providing a final 48 hour grace period. Should the landlord fail to respond within this period it may force the RPA to close this complaint due to Kelly, Tawna, Pinnacle Pointe Apartments failure to comply. Failure to comply with this complaint will result in a negative public record. Pending Final Grace Period.

SYSTEM Aug 5, 2014 FINAL DEADLINE MISSED: Management has been provided with multiple mailings and request to respond to this complaint. Despite repeated attempts to contact the Landlord/ Manager; they have now FAILED to respond to the second extended deadline.

SYSTEM Aug 4, 2014 FINAL EMAIL TO LANDLORD: The RPA has sent a final email to the landlord to request a response to this complaint concerning "Disrespectful And Harrassing Management." The landlord has also been provided with other written notices. Complaint is pending a response from the landlord or manager.

SYSTEM Aug 4, 2014 FINAL RESPONSE DEADLINE: The Landlord/ Manager has been contacted via written mail and provided with a final deadline to respond to this complaint. The deadline for a response is today by 7:00pm.

SYSTEM Jul 28, 2014 FINAL RESPONSE DEADLINE: A final response deadline has been set for: August 04, 2014 by 7:00pm. This final deadline provides the landlord a final written opportunity to respond to the complaint. The landlord is being provided with 3 days for delivery and 3 days to respond. Case 23-4432 is pending final notice and response from landlord.

SYSTEM Jul 28, 2014 2nd MAILING CONFIRMATION: The landlord has failed to respond to the first written notice and deadline. This is the 2nd and Final Notice being mailed to the landlord. The 2nd Notice is in transit and expected to arrive within 3 days. (2nd Notice and Final Notice)

SYSTEM Jul 28, 2014 FINAL COMPLAINT NOTICE PRINTED: A final complaint notice has been created, printed and sent to the nearest mailing center for immediately delivery to the landlord.

SYSTEM Jul 28, 2014 FINAL MAILING REQUIRED: The Landlord has failed to respond to this complaint by the reasonable time-frame provided. Due to the Landlords failure to respond; the RPA will prepare a final written notice. Pending Confirmation of Final Notice.

SYSTEM Jul 26, 2014 LANDLORD RESPONSE PAST DUE: The Landlord has failed to respond to the complaint by: July 25, 2014 .The Landlord will be provided a grace period of 3 additional days to respond. CASE IS PENDING LANDLORD RESPONSE.

SYSTEM Jul 26, 2014 PAST DUE RESPONSE: The Landlord or Manger has FAILED to respond by the deadline set within the complaint notice.

SYSTEM Jul 25, 2014 EMAIL TO LANDLORD: The RPA has sent an email reminder to Kelly, Tawna in request for an immediate response to the complaint. Pending Landlord/ Manager Response.

SYSTEM Jul 25, 2014 PENDING LANDLORD RESPONSE: The complaint case is still pending a response from the Landlord or Manager. The landlord has been requested to respond by end of the day. Case pending update from the landlord or manager.

SYSTEM Jul 18, 2014 Delivery Estimate: The complaint notice sent to Kelly, Tawna 23-4432 Lenexa, Kansas should have arrived or will arrive within 24 hours.

SYSTEM Jul 18, 2014 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: July 24, 2014 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-4432 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.

SYSTEM Jul 18, 2014 LANDLORD / MANAGER MAILING: Complaint Notice is being delivered to:
Kelly, Tawna
10460 Pflumm Rd
Lenexa, Kansas 66215

USPS Mail center has confirmed acceptance of the complaint notice parcel and provided confirmation ID: 42257887

SYSTEM Jul 18, 2014 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-4432.

SYSTEM Jul 18, 2014 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation.

SYSTEM Jul 18, 2014 Complaint Accepted by RPA and is pending further processing.

SYSTEM Jul 16, 2014 The RPA server has sent an initial email complaint notice to Kelly, Tawna Pinnacle Pointe Apartments concerning the Complaint filed by the tenant: Disrespectful And Harrassing Management. The email address was provided by the tenant at the time of filing.

SYSTEM Jul 16, 2014 An email confirmation was sent to the tenant at 07-16-2014 21:36:48. The email included a confirmation of the complaint filing, case number, and pin.

SYSTEM Jul 16, 2014 CONFIRMATION OF COMPLAINT: A complaint about Disrespectful and Harrassing Management has been filed pertaining to 23-4432 or Kelly, Tawna located in Lenexa, Kansas 66215. Case is pending mailing confirmation.

SYSTEM Jul 16, 2014 Complaint 23-4432 has been filed and is in queue for further processing. Pending further updates and confirmation of mailing.