Landlord Complaint Record: #23-4434

Van Metre Fairfax Square Apartments    |    Asma Mahmud    |    Fairfax    ,    Virginia 22031    Landlord Complaint 23-4434

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WARNING! This property/ landlord refused to mediate a fair resolution or respond to this
complaint. Landlord refused to cooperate.

Case Number : 23-4434 Filing Date : Jul 17, 2014
Investigating Agent : Kept Private Case Disposition : Force Required
Complaint Level : Code Landlord Response : Case Closed

Type Title / Link Posted By Date Uploaded Comments
upload Kept Private Renter Jul 17, 2014
More garbage

upload Kept Private Renter Jul 17, 2014
bed bug found in my room

upload Kept Private Renter Jul 17, 2014
11 days garbage was stacked. Called four times to have it removed. It was hot and very disgusting stench. Happened several times over long weekends

upload Kept Private Renter Jul 17, 2014
Roaches in my kitchen

upload Kept Private RPA Mailing Center Jul 18, 2014 The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.

LANDLORD / MGR : Asma Mahmud RENTER : Kept Private
Property Name : Van Metre Fairfax Square Apartments      
Address : 9860 Fairfax Square Address : Kept Private
City, State - Zip : Fairfax, Virginia - 22031. City, State - Zip : Fairfax, Virginia - 22031.
Phone : Kept Private Phone : Kept Private

COMPLAINT : Roaches, Bed Bugs, Garbage, Noncompliant With Military Orders
Fair Resolution according to renter :
  1. Release Of My Lease Before My Apartment Becomes Infested With Valid Military Orders Which They Refuse To Use.

Address               :   
City, State - Zip   :   , - .


I have lived in my apt for a year. My husband is stationed in San Diego CA with military orders. I stayed in VA to finish a school program. Since the day I moved in I have had a roach problem. They are in my bathroom, kitchen, living room, etc. I went to CA shortly after moving in to the apt and I was not in the apt for two month. The complex assured me they would spray weekly while I was gone, and they did; however, I still have roaches. I have tried using home roach traps. The girl next door everyday leaves her garbage outside of her apt for apt staff to clean up as she was sick at some point, but is clearly not now. She continues to pile the garbage outside of my door for an entire year and after many complaints ( as this attracts more bugs and rodents), the complex has finally resolved the issue and forced her to take her garbage to the dump. Currently, I was informed a close neighbor has bed bugs and they are spraying for the problem. I am again in CA with my husband and my apartment has everything out of the closets and beds are removed of any sheets or bedding as they requested. The apartment is in disarray and my daughter frequently checks on my plants and retrieves my mail. I have washed and did the requirements for spraying, but I can not continue to live in this manner when I return. I have stayed at friends, at hotels and I do not want an infestation as I can not afford to throw out my furniture which is not very old. The individual above me who has the bed begs wakes my 11 yo daughter up at 3am screaming and yelling off the balcony. I have complained and it did stop for awhile as I believe he was out of town. I can not open my bedroom windows as he also spends his days on the balcony smoking and the smoke fills my bedrooms. I renewed my lease in April, 60 days prior or they threatened a rent increase for the last two months of my lease, May and June. I renewed the lease after requesting to give me time ( later than 60 days) to hear whether I was accepted to a transfer school, they would not. I was afraid the would rent my apartment before I was able to hear back and find a new apartment. Then the bed bugs came and I want out. It has been a constant battle and I had to cook my daughter's breakfast before school by refrigerator light because it took the a week to replace my kitchen light. I have been patient and understanding, but I have reached my limit.

From Date IP Address Response

Agent Date Response
SYSTEM Dec 12, 2014 FORCE REQUIRED! After repeated attempts to resolve this complaint; management has FAILED to comply and requires force. The RPA has taken all reasonable efforts to contact the Landlord / Manager. They have REFUSED all request and will require FORCE. This case is closed with a negative disposition.

SYSTEM Jul 26, 2014 LANDLORD RESPONSE PAST DUE: The Landlord has failed to respond to the complaint by: July 25, 2014 .The Landlord will be provided a grace period of 3 additional days to respond. CASE IS PENDING LANDLORD RESPONSE.

SYSTEM Jul 26, 2014 PAST DUE RESPONSE: The Landlord or Manger has FAILED to respond by the deadline set within the complaint notice.

SYSTEM Jul 25, 2014 PENDING LANDLORD RESPONSE: The complaint case is still pending a response from the Landlord or Manager. The landlord has been requested to respond by end of the day. Case pending update from the landlord or manager.

SYSTEM Jul 18, 2014 Delivery Estimate: The complaint notice sent to Asma Mahmud 23-4434 Fairfax, Virginia should have arrived or will arrive within 24 hours.

SYSTEM Jul 18, 2014 As per tenant request, a duplicate copy of the Complaint Notice mailed to the Landlord has printed and is in route to the Tenant's address. USPS Mailing Center has provided the confirmation ID: 42258206

SYSTEM Jul 18, 2014 CERTIFIED MAILING: This case is being sent via USPS Certified Mail:
A duplicate Mailing is also being sent via USPS First Class Mail in case the landlord refuses to sign for Certified Mailing. A signature is required for delivery of this certified complaint notice.

SYSTEM Jul 18, 2014 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: July 24, 2014 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-4434 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.

SYSTEM Jul 18, 2014 LANDLORD / MANAGER MAILING: Complaint Notice is being delivered to:
Asma Mahmud
9860 Fairfax Square
Fairfax, Virginia 22031

USPS Mail center has confirmed acceptance of the complaint notice parcel and provided confirmation ID: 42258206

SYSTEM Jul 18, 2014 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-4434.

SYSTEM Jul 18, 2014 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation.

SYSTEM Jul 18, 2014 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation. For Renter

SYSTEM Jul 18, 2014 Complaint Accepted by RPA and is pending further processing.

SYSTEM Jul 17, 2014 New image uploaded by Tenant.

SYSTEM Jul 17, 2014 New image uploaded by Tenant.

SYSTEM Jul 17, 2014 New image uploaded by Tenant.

SYSTEM Jul 17, 2014 New image uploaded by Tenant.

SYSTEM Jul 17, 2014 An email confirmation was sent to the tenant at 07-17-2014 11:35:36. The email included a confirmation of the complaint filing, case number, and pin.

SYSTEM Jul 17, 2014 CONFIRMATION OF COMPLAINT: A complaint about Roaches, bed bugs, garbage, noncompliant with military orders has been filed pertaining to 23-4434 or Asma Mahmud located in Fairfax, Virginia 22031. Case is pending mailing confirmation.

SYSTEM Jul 17, 2014 Complaint 23-4434 has been filed and is in queue for further processing. Pending further updates and confirmation of mailing.