Landlord Complaint Record: #23-4472

Claremont Properties    |    Fall River    ,    Massachusetts 02720    Landlord Complaint 23-4472

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RESOLVED! This complaint has been resolved. Landlord acted professionally by providing a fair and prompt resolution.

Case Number : 23-4472 Filing Date : Jul 22, 2014
Investigating Agent : Kept Private Case Disposition : Resolved
Complaint Level : Code Landlord Response : Case Closed

Type Title / Link Posted By Date Uploaded Comments
upload Kept Private RPA Mailing Center The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.

upload Kept Private RPA Mailing Center The attached file is a copy of the 2nd written notice that was printed and mailed to the landlord/ manager.

upload Kept Private RPA Mailing Center This is the 3rd and final notice that was sent to the landlord/ manager. This is the final attempt / notice to request an immediater resolution to the complaint. I has been processed for mailing.

LANDLORD / MGR : Claremont Properties RENTER : Kept Private
Property Name :      
Address : Four Winds Address : Kept Private
City, State - Zip : Fall River, Massachusetts - 02720. City, State - Zip : Fall River, Massachusetts - 02720.
Phone : Kept Private Phone : Kept Private

COMPLAINT : Security Deposit
Fair Resolution according to renter :
  1. Was Not Notified Until Today I Was Not Getting Any Of My Security Deposit Back, Over 30 Days.

Address               :   
City, State - Zip   :   , - .


My original lease was until the 29th of July 2014, I asked the property Manager Kristin Nelson if I could get out of my lease 6 weeks early for June 17, she said not problem that she would be able to rent it and signed my early release for June 17. She has told me all along I would get my full deposit back of 250.00. One of the items of the early release states, upon termination of the tenancy, the security deposit may be applied by the landlord to the payment of any outstanding rent, I thought that meant if I did not pay my full rent until the 17th. I was never told by Kristen that I was responsible for the rent from the 18th until the new tenant signed the lease. When I turned in my keys on the 17th, I was told again by her that I would be getting my full deposit back. I cleaned the apartment for a week once it was empty. I stopped by the office on the 18th of July because it had been over 30 days and I had not heard anything about my deposit. Kristen told me she would call the corporate office on Monday and she would call me. Never heard from her Monday, I emailed her on Tuesday and she replied explaining that I left on the 17th and they rented it on the 27th, and my entire security deposit had to cover those 10 days. If i knew this back in April, I would have stayed until the end of my original lease of 29 July, I was never informed and was told I was getting the full deposit back. Again when I talked to her on the 18th she did not inform me of this.

From Date IP Address Response

Agent Date Response
SYSTEM Jul 23, 2014 CASE RESOLVED: The tenant has confirmed that this complaint has been resolved. This case is now closed.

SYSTEM Jul 23, 2014 The tenant has closed this case. The RPA will no longer be accepting responses to this complaint.

SYSTEM Jul 22, 2014 CONFIRMATION OF COMPLAINT: A complaint about Security Deposit has been filed pertaining to 23-4472 or Claremont Properties located in Fall River , Massachusetts 02720. Case is pending mailing confirmation.

SYSTEM Jul 22, 2014 Complaint 23-4472 has been filed and is in queue for further processing. Pending further updates and confirmation of mailing.